Home Services reviews in Austin, Texas

Cameron came out, looked at the work I needed to be completed and came back 2 days later. Did an excellent job on our pool plumbing. Called before he arrived, the work was done before I knew it and the area was cleaned up like he was never here. Very happy with Prime Pool. Will definitely use their services again when I need it!

Prime Pools did a great job! We had to get a light replaced and they came through timely and thoroughly! Graham gave me a heads up when he was on his way and was in and out within 30min. Great service! Highly recommend.

Graham G responded to my service much faster than I expected. His initial communication was excellent and we agreed on a time window in which the repair work was to be completed. Graham texted me 30 minutes before arriving and proceeded to conduct a difficult light replacement with speed and professionalism.

This was a warranty repair, but I definitely will be calling Prime Pool Service for my future pool needs! Graham provided exceptional service! Thank you!

I was told while signing up I’d get an email after weekly service with summary of treatment and that an online portal would be available to retrieve information. I received an email the first week and nothing since. There is no information on the portal at least going back to March 11th when companies switched. We’ve had service with Prime Pools (Pool Troopers) since January. I’ve not been able to reach someone for immediate service or answers to questions, had to leave my name and number and wait for a call back “within a reasonable time.” I am still waiting.

Thank You Prime Pool for outstanding service. Cameron was extremely knowledgeable and efficient in taking care of our pump repair. He was on time and kept us aware of what was needed. We will definitely refer Prime Pool Services to others!

Switched over to Prime Pool Service this year and have been very happy with their service. They also did some initial maintenance work on some pool pump issues, which was done in a timely manner and cost effective. Our pool is always sparkly clean and the technician shows up on the same day every week which is helpful in planning get togethers. Looking forward to having their help in maintaining our pool this summer!

Really impressed with the Prime Pools team! We just moved into a new house and needed pool maintenance. Their team quickly came out and gave us a great/competitive quote. We now have been using their service for over a month and they are always professional and on time. We highly recommend Prime Pool Service!

Very please with this pool service. They show up when they say and they do a great job cleaning. We have been through several pool companies in our area. This is by far the best. I can’t say enough about them. Thank you Prime Pool

Stopped showing up and upon closer inspection it look like pool filter has been completely neglected ontop of the chemicals being off. Have someone coming tomorrow for a full diagnosis but clear this company completed dropped the ball not doing their job at all.

**update** a new pool company came today and after they checked everything out I am horrified at what poor shape everything with our pool is in. All I can say is GROSS NEGLIGENCE from this company. Our skimmer was disgusting, completed full and clogged. Filter completely also clogged, hadn't been checked or serviced in months. The panels for our pump and electrical were left wide open. No chlorine tablets in the floated. Pool is covered in algae. I cannot believe we paid what we did for such a low quality of service. AVOID THIS COMPANY. Lesson learned to pay much more attention and not trust people to do their jobs because clearly they do not.

We have been using Prime Pool for years. The staff, technicians and service people who work at Prime Pool are so nice and incredibly responsive. If you have a question, need extra service, or have a pool emergency, they are on it immediately. Best in the business.

Thank you Prime Pool Services for the top notch customer service! Graham was very professional and we were impressed with the communication we received everyday on when he would be arriving to fix the lights. He was in and out in no time and let us know when he was done. Thank you again and we will definitely recommend Prime Pool Services to family and friends!

I had prime for over a year. The first technician was great but did not last more than a few months. We continually had the same technician after that who would not clean the pool and would just be at our property on his phone. I reported this to management who once told me they would send me someone new. After that didn’t happen, I complained about the continued not cleaning of our pool and they said they were going to fire him. This also did not happen as he returned the next week. After that, I discontinued my service

Power outage led to freeze protection on my pool going out and not running for over 8 hours in below freezing temps with fear of frozen pipes occurring. system lights had me stressed out and my spa was nearly all the way drained. I contacted prime pools at 5am (when their business hours don’t start until 8am. )Got a call from Thomas almost immediately after submitting online request for service and he talked me through troubleshooting my pool system and got everything back and running online with ease. I will do business with this company moving forward and will recommend them to all my neighbors and friends moving. Thanks THOMAS.

We pay $299 a month for weekly pool service from this company. Our water is GREEN. I have pictures! First they drop the ball on replacing the pool pressure guage and now the chlorinator! The tech put in a work order a week ago. Green water means no chlorine for how long?? OUR GRANDCHILDREN SWIM IN OUR POOL! We are beyond disappointed.

Unbelievable customer service with this company!!! FIVE STARS!! I’ve experienced true excellence with the care and cleaning of my pool. Not to mention, the staff and employees are always available to take questions and address anything that needs to be addressed. Always on time + my pool is left pristine. FANTASTIC, honest company!

Update: Repeat customer for repairs for last couple years and the service continues to be great. Prime is my go to for any pool/spa issues.

Cameron was great with helping me with a repair to my check valve and giving me some useful knowledge about maintaining my equipment. Quick service and very friendly guy

Thank you so much Prime Pool Service and specifically Graham for coming out and repairing my pool pump. We had noticed our pump had a leak and Graham showed up on time and was able to diagnose the issue immediately. He was able to get the new part so fast and came back and got us back up and running perfectly. He even went above and beyond and showed us some preventative measures we can take to help prevent issues in the future. Again, I can’t say thank you enough to the service and professionalism of Graham and the entire team at Prime! I highly recommend them and will continue to use them for any future pool needs!

Graham did an absolutely fantastic job replacing the faulty lights in our pool! He was transparent throughout the entire process, clearly explaining what needed to be done and keeping us in the loop. What really stood out was how he went above and beyond to fix additional lights that weren’t even part of the original work order. It’s rare to find someone so dedicated and thorough in their work. If you need a pool technician, I can’t recommend Graham enough—he’s awesome to work with!

We had Them clean out our DE filter. They were very timely and thorough. Gave us a couple tips on how to use it better in the future. Also made some recommendations about the rest of our equipment that was spot on with what other people had said. Will definitely use again, probably sign them up for monthly service.

We've been ghosted after years of being customers.

EDIT:
After I posted this I found another company to investigate my leak and take over pool maintenance. Once I notified them I finally got a response. They called to apologize and explain. Apparently the amount of pool leaks and repairs currently are putting a strain on the industry. Indeed, the company that is scheduled to investigate the leak couldn't get us on their calendar for 3 weeks.

The issue was the communication or lack thereof. We were facing freezing temperatures with a pool with a leak. We were having to replace hundreds of gallons of water in our pool daily because it had to be running 24/7 due to the cold. We got no guidance from Prime pool service during this time. We'll never know how much damage could have been avoided if they had given any advice. Our new maintenance company however came out to show us how to shut down the pool and drain the equipment BEFORE we contracted with them. And the weekly maintenance visit was followed with an email that included pool chem levels and a picture of the state of the pool.

Prime Pool needs to have better communication both in standard service and for urgent issues.

They've provided our pool with service for over 10 years so I am acknowledging that good service with 3 stars. You've got to do better communicating.

Over the years we have had several pool service companies do work for us. We have not been satisfied until now. Prime Pool Service has been a game changer for us. Their staff is extremely friendly and very knowledgeable! Graham came out this week to repair our pool pump. He was extremely professional and repaired our pump. He did an excellent job and he spent some time with me to make sure I remembered all of the programming on the control panel. He cleaned up the area and we couldn’t be happier.