Home Services reviews in Austin, Texas

Please DO NOT use this company (Maidtopia Cleaning Services), they are a scam. I recently hired this company to perform a deep house cleaning in Del Valle, TX. First, they sent someone who does not speak English, and they did a terrible job in my house. Cleaning was not done properly, she left without mapping the floor. I called the company and they have the worse customer service I ever experienced in my life. First, they did not response to the multiple phone calls from 11 AM – 5 pm on a Friday. They however, keep responding to my emails claiming they were in meeting/training for the rest of the day. When I voiced my concerns, they claimed that no one is available to come finish the work. I was going out of town that Saturday and won’t be back until Wednesday of next week after 6 pm. They stated that they can come redo it only on Wednesday when I already told them I am out of town. I proposed Friday since I am off on Friday’s , but they said that’s too long for them to come clean. After, multiple communications, they requested picture of my when I am already out of the house. Long story short, please stay away from Maidtopia Cleaning Services.
They are one of the scams in the City of Austin! Take the time up front to hire a more professional team....it will be worth it in the end.

I have been using Maidtopia for about 2 years now and I have never been disappointed! With 2 little ones my floors can get sticky and nasty! The girls at Maidtopia are awesome and my floors are like new after every cleaning!!! I love maidtopia and highly recommend!

I cant say enough about Maidtopia!! I searched and tried many different cleaning services for over 6 months and none come close to the level of detail that you get from them. I have been with them for over a year now and will continue my service with out a doubt! I highly recommend the bi-weekly cleanings. :)

One word. PERFECT! This was our first time using Maidtopia Cleaning Service and it won't be our last. They cleaned things we didn't even know needed cleaning and reminded us what it was like to step into a new smelling home. I would completely recommend them to anyone! :)

One of my favorite things to do for my clients is give them the gift of a clean home. Coming home to a clean house after closing or not having to deal with cleaning the house after you sell makes the process a lot less stressful. Maidtopia is the only service I use for the job. They are responsive and do great work. Prices are very reasonable too. My clients are always very happy.

We have used Maidtopia multiple times over the last 2 years and will continue to use them as long as we live in the Austin area. The main thing is that cleaning is up to par, if not more than what I expect (I spot check every time!) and the customer service is always on point. We like the specialized 3-hour cleanings because I can just check off the things that I haven't been able to get to on their pre-made list and the housecleaner gets it done. They are on time, if not early. Prices are reasonable and they will use their own products or yours if you'd like. We appreciate the flexibility that comes with such a tightly scheduled business. Thank you, Maidtopia, for making pregnancy and home-selling with little children in tow not seem so daunting!

Maidtopia Cleaning Services has been our go-to housekeeping maid service for years. We value the timeliness and thorough nature of the service and our cleaners have always done a great job. With both cats and dogs, it’s important that a cleaning service is pet-friendly. That has always been the case with Maidtopia and they also use pet-friendly products! We’re so glad this company has been there for us for years and recommend them highly.

Maidtopia has taken care of our house cleaning needs for a while now and even cleaned our apartment while we waited for our new house to be built. We love the biweekly service! The main office has great communication and the cleaners are very detail-oriented. Customer satisfaction is a primary concern and the team does a great job. They are trustworthy and pet friendly also...very important to us!

We have not been happy with Maidtopia. In 7 months we were with them, there were a few items treated roughly (shelves knocked off wall; air conditioner vent knocked out of window; wall hangings accidentally knocked off multiple times); the cleaner was regularly late with a different excuse most visits (flat tire, traffic, behind a funeral procession, stuck in mud, held up by train, alarm didn’t go off, car trouble, road shut down, had to stop for cleaning supplies — these are literal excuses documented via texts); and cleaner often did not stay for three hours during purchased three hour cleanings (usually staying 1.5-2 hours, until I questioned what was happening). Cleaner did a lot of work overall and was very helpful getting our initially messy house cleaned up, so we stuck through some issues. The final straw for us was the cleaner not following instructions (cleaned a room clearly marked “do not clean” that has always been “off limits” for cleaning due to the room housing incredibly breakable/sentimental items). I recently lost my father, and her randomly dusting/cleaning/arranging things I had kept that were on his person at his death was heartbreaking. I would’ve put those things away if I had chosen to let her clean the office! It was overall way more work than it should have been to monitor and correct concerns. My recommendation is that it will be much easier to choose a different housekeeping service and hopefully avoid so many issues.

Good people, good service, and reliable....

Thanks Sean Mcphee!!!

Very reliable company, excellent in service above all I enjoy working with the management, and I recommend that this is one of the best company to franchise wirh

Really good experience having business with Vanguard Cleaning Systems. 5 stars for sure

Great company. Has the best customer service. Sean visits often and makes sure all of our needs are taken care of. Would highly recommend them.

Wonderful company to work with, always accommodating, efficient and easy to work with.

Very professional and dedicated. So far every single person that I have had contact with, from the cleaning crew to their GM, all have always been responsive and going the extra mile to keep a satisfied customer.

The worst. They need to check on who they contract out to their clients and thier work. Their system is lacking. Communication is lacking. Choose a local company.

Update: Nice try on your response. My contract ended with the company. From what I hear, they are still have janitor issues. 👏👏

The local team is friendly and focused on meeting the cleaning needs of our office. Very responsive and professional.

Great customer service! Any and all concerns are addressed quickly. Diana Ramirez adds the personal touch with her frequent visits ensuring that we are receiving the services promised.

Team is responsive and takes good care of our facility

We have been using Vanguard for several years, they are always dependable & provide good customer service.

We have used Vanguard Cleaning for a few years now and we are very satisfied with their services and their prompt response to our needs.