Home Services reviews in Austin, Texas

Rude receptionist

If they dont have it they'll find it!

beautiful grounds and well tended trees

sad, there's nobody to attend you. no even a ray of star

Outstanding Service! Loved working with Tom & Ted!

Awesome trees and great install crew.

Great service, great looking trees, the install crew worked hard and did a great job on the install

Lovely nursery, great selection of trees...Good customer service
super pricey, especially if you need help planting.

Called several times to schedule an estimate and consultation - dealt with rescheduling and no shows twice and never received a call back the second time so they won't be getting our business.

We had excellent customer service!!! I love everything they helped me select for our backyard.

Horrible experience with this place...they don't return phone calls and they tried to sell me a carpenter ant infested tree (TWICE!) Hope Valley Tree Farm between (Bastrop and Austin) has more selection, much lower prices and better customer service. Based on their prices I think Hope Valley is where they are actually buying their trees and then doubling the prices.

Want to give a special thanks to Ted's Trees for the wonderful trees and service they have provided. They are extremely helpful and knowledgeable! Thanks!

Good selection of trees and shrubs. This is not a glitzy place... don't expect fancy. We bought from them in the past, they delivered and planted the tree and it thrived. So we are getting another. Good hard working folks.

Hands down the most professional company. From the beginning of the process of choosing the trees, through delivery, and installation, I love Ted’s Trees. Highly Recommend!! I will definitely go back again.

Called this place and left message for tree moving quotation. Never got a call back. Ted should realize that not calling people back pisses off people and they end up writing reviews like this. Ultimately, that results in fewer people calling and the business going elsewhere. Customer Service 101 lesson complete.

Paid for 5 oleander trees $195 each. Delivered 4. Told me to wait 1 week till new batch coming. Called me back in 1 week and tried to send me the one smaller size but for same price I've paid. I refused then he sent me check in amount of $120 and said cuz I didn't pay full amount. Horrible business. Stay away from this business.

Know what you want, ask where it is and buy it if you like it. However, its pointless to go there and browse because essentially nothing is labeled. Not surprisingly, many items are in 30 or 45 gallon pots or even bigger that are essentially impossible for a homeowner to plant. I think 15 gallon is probably my limit. Delivery is about 50 bucks and their planting half the cost of the tree.

Well after reading reviews I was a little hesitant in calling Teds trees but I did anyway because the size of tree i needed he was able to get. I called the office and scheduled an appointment to meet with Ted himself for Fri. between 12-1 After after a no call no show I called the office and the women answered the phone said he might be running late because SXSW Traffic. Ok I can accept that but how about a phone call? Im a business owner myself and scheduling 1hr out of my day is near impossible. So the women in the office gave me his cell number to call him. I reached out to Ted and he said he hit a gas line and there is police firetrucks and news trucks everywhere but he could be here in 30min. WOW Really? Ok say I believe him. Why wouldn't his office staff not know of this and relayed the info along? Maybe not. Ill give them the benefit of the doubt. All of this is not what upset me. It was Ted's response to me when I told him I had scheduled around our appointment time with my clients and a phone call would of been nice. He laughed and said I'm the last thing on his mind. I was born away. Im not buying a couple trees or getting some landscaping done. Im buying 1 single tree at the tune of $6500 You would think that you would get a little more professionalism when dealing with clients that need this type of worked preformed. Heck I'm just asking for the respect of a phone call. You think Im going to buy a $6500 tree from a company or man that actually told a client that i was the last thing on his mind. Ya I'd bet he's gunna stand behind the tree he plants a year latter if it dies. There are many tree farms and companies to choose from in this area. I recommend employing some one who cares a little more about there clients than Ted does. Good luck Ted! Austin is changing my friend. Your going to have to try harder than that. Its not 1991

Sold me 2 sycamore trees that were in terrible shape with no leaves for $600 which was unfortunately paid for over the phone. I later found two much nicer trees that were much fuller for literally half the price. They used to be good and have good inventory but you can tell they don't care anymore

We were fortunate to connect with Tom Caperton, one of Ted's Trees's supervisors. He was extremely helpful, giving us excellent advice on trees to purchase and providing personalized planting service. He came out to our house before we made the final tree choice and told us what would work best. We purchased a large red oak and a crepe myrtle, but he also walked the property and give us lots of advice about other plantings to do later and ways to help our existing trees. He came out and supervised the actual planting, the extension of our watering system, and some cosmetic trimming of old branches. He was great! And our trees are lovely and healthy.

Originally called and spoke with Ted, the owner of the business. We were looking for a dozen Leland Cypress trees for our home, installed. He quoted prices, WITH INSTALLATION, which I confirmed with him multiple times over the phone before we closed the conversation - all under $300 for 10-12' trees. When we were ready to place our order, his wife sent us a new bid for 45gal tress at $450 a piece PLUS $2700 in installation costs. Lots of back and forth information here. Ted claimed he never spoke with me even though I had him on speaker phone with my husband when we made the initial call. This is all so ridiculous. Terrible customer service and zero attempt to take any responsibility for the misinformation. I would be weary of purchasing from this business.