K&M Steam Cleaning

K&M picked up my 8X11 rug. Will be 2 week turn around. Haven't paid yet. Was quoted price. Sounds good to me! Delivery guys couldn't have been sweeter, efficient and fast!

I chose this company base on their google review.
However things went the other way, they quote me a reasonable price with their base cleaning price. their base cleaning is nothing but soap and water. The way they trying to hook you sounds like their base cleaning would be same as the other company include sanitizing and hot water soap or steam. Actually it was not the case.
The first thing their technician came was recommending extra services which some suppose to be included in their base cleaning based my research. This led me think their business strategy is not honest.
They quote me $300, I ended up paid $437. Their sanitizer job will cost you half of the base price. which in my case is $150.
The job only took 25min for 5 rooms and stairs include hall way. You definitely will not spend your money worth on this company. I felt like their google review some sort of fake.
My recommendation is stay away from them at the first place. I will never go back to this company.
Super disappointed.

I’ve used this company in the past and always had good experiences. This time I was hit with $500 in unexpected fees. The technician was prompt and friendly but given the cost I won’t be using their services again.