All reviews for Prime Pool Service

Prime pool service employees are reliable, professional and very knowledgeable. Cash is our technician and he is thorough with every service. Thank you so much for keeping us in pool season!!!!

Cody and Graham from Prime Pools have been servicing my saltwater pool for the last 7 years, and they’ve always kept it in excellent working condition. They’re incredibly responsive and quick to come out whenever there’s an issue. I highly recommend Prime Pools! :)

James has been fabulous. He has accommodated our special needs around notice we need for our dog which really matters. And has been great in servicing our somewhat difficult to access pool. We had to fire two other pool services to get to James at Prime but now we are really satisfied.

Prime Pool Service has been my go-to for a couple years now. Always responsive, my techs have been so friendly, helpful, and informative, and they do a great job keeping my salt water system running smoothly. Highly recommend!

I had a gooey green pool that no amount of chemicals from the pool store OR another pool service seemed to be able to fix. Prime pools came out quickly and started abating the problem on the first day and within less than a week my pool was perfect. They come weekly without fail and it has never looked better my kids commented it was like swimming at a hotel. The photos are before and after

Got a quote from my previous pool company for a repair that seemed way high, Prime Pool came out and figured out it they could replace a part instead of the entire system! Saved me thousands:) Highly recommended this company. Pool has never looked better after 7 years of using various companies. This one is the best for sure!

I was very impressed with Prime Pool Service and their quick turn around in making me an appointment to take care of my pool issue. My pool was not priming and taking in a lot of air in the return piping. Kudos to Graham who was the techncian who was sent to assess the problem. He was very professional and knew exactly what the problem was a defective skimmer door that was not opening to allow water to pass. He was very knowledgeable about pool service and gave me some very good tips on operating the pool pump. I will definitly use Prime Pool Service again for they are top notch when it comes to service.

Graham is awesome. He knew exactly what to do and how to fix my pool fountain. My pool pump for the fountain was outdated and decommissioned so Graham needed to replace our entire pump and pipes. He was only here for 1.5-2 hrs and everything was fixed! Thanks Graham!

Extremely happy with the services provided by Prime Pool. Cameron was awesome- super responsive, on time and happy to teach us along the way. Called on Friday, the team was out here by Monday and by Thursday the pool was drained, power washed, fixed lights, cleaned filters and refilled/balanced. Will absolutely recommend you guys and will use you moving forward. Thank you!

We've searched for a reliable pool cleaning service for a long time, and Prime Pool Service has been hands down the best. Always on time, thorough and professional.

Prime Pool Service has been there for us not only on a regular basis, but for emergencies too! Their customer service goes above and beyond. And, in the rare event things have not gone as we've wanted, they take feedback and make things right!

I have been using Prime Pool service for three years and am very pleased with their weekly service. Each week they net the pool, scrub the tile, clear the skimmer and pump baskets, brush the walls, steps, and benches. They also perform a full chemical check and add chemicals if needed. If you need any type of repair they are very responsive and diagnose and repair in a timely fashion. I would highly recommend their services to any pool owner.

Prime Pool Service took over servicing my pool when the owner of the previous company we used (since 1996!) retired. The transition was seamless. The techs show up on time, they're professional and helpful, and our pool looks great!

Wouldn’t call anyone else.

We had some maintenance and warranty issues with our pool. Graham from prime pool service communicated efficiently, and was able to tackle our pool problems for us.

These folks would definitely be the ones to call if you’re in need.

Would highly recommend.

Prime does a great job with our pool service. We had a bad chlorine lock and they got us on a plan and water has been clear all summer. Service has been great and we don’t have to stress about cleaning or adding chemicals every week or everytime we want to get it.

Prime pools are thorough, friendly people. We have been using their service for several years and we will continue to do so! I highly recommend them for your residential pool service.

Absolutely Love Prime Pool Service! They returned my call promptly and came out to give me a quote right away. They show up on time and do an amazing job at keeping my pool beautiful and safe. I love coming home to my clean pool on the day they come to do my service.

Graham from Prime Pool Service was prompt, efficient, helpful and knowledgeable. He knew exactly what needed to be done, and was a huge help in getting our lights fixed and our pool equipment running again in an expeditious manner! I would recommend him anytime to anyone!!

I was told while signing up I’d get an email after weekly service with summary of treatment and that an online portal would be available to retrieve information. I received an email the first week and nothing since. There is no information on the portal at least going back to March 11th when companies switched. We’ve had service with Prime Pools (Pool Troopers) since January. I’ve not been able to reach someone for immediate service or answers to questions, had to leave my name and number and wait for a call back “within a reasonable time.” I am still waiting.

We've been ghosted after years of being customers.

EDIT:
After I posted this I found another company to investigate my leak and take over pool maintenance. Once I notified them I finally got a response. They called to apologize and explain. Apparently the amount of pool leaks and repairs currently are putting a strain on the industry. Indeed, the company that is scheduled to investigate the leak couldn't get us on their calendar for 3 weeks.

The issue was the communication or lack thereof. We were facing freezing temperatures with a pool with a leak. We were having to replace hundreds of gallons of water in our pool daily because it had to be running 24/7 due to the cold. We got no guidance from Prime pool service during this time. We'll never know how much damage could have been avoided if they had given any advice. Our new maintenance company however came out to show us how to shut down the pool and drain the equipment BEFORE we contracted with them. And the weekly maintenance visit was followed with an email that included pool chem levels and a picture of the state of the pool.

Prime Pool needs to have better communication both in standard service and for urgent issues.

They've provided our pool with service for over 10 years so I am acknowledging that good service with 3 stars. You've got to do better communicating.

The general manager from Prime Pools Steven Jackson, came by my house and was very attentive. He rectified the issue that I previously reported and gave a partial refund.
In June 2025 I had 3 pool service companies assess what turned out to be yellow mustard algae in my pool. I regret selecting Prime Pool Service to address the problem because we contracted for them to chlorine wash the pool after it was drained, and to balance the chemicals and clean the pool filters after the refill was complete. The price quoted for these expectations was $400.
On the day of service, the technician recommended simply adding liquid chlorine and refilling the pool, instead of doing a chlorine wash. The pool at this point had been empty for several days so he simple poured in a few gallons of chlorine into the small pool of water remaining in the pool and left. That new plan sounded fine but was a change to the scope of work that I discussed later with the company.
After the pool was full the technician returned. He was supposed to balance the chemicals and clean the filter (DE Filter). He did not balance the pool chemicals and left a huge mess around the pool pump and inside the pool (see photos). He had cleaned the filters, started the pump, poured DE directly into the return, then noticed that the pump was leaking. Because it was leaking, he stopped the pump and opened it up, adjusted it, then started the pump again. DE was everywhere on the pump, ground around the pump and in the bottom of the pool. He told me that he was done and left. In total, he was at my house about 20 min total during his 2 visits.
I called the company and relayed all this, plus communicated to them that I did not approve of them processing my payment until I received some adjustment for the change in scope and hours of work that I had to do myself to clean up the mess left by the technician. I was told that someone would get back with me. However, they processed my credit card for the payment and it's been over a month with no one calling me back. I'm not sure if legal action is worth the trouble, but I'm contemplating as a matter of principle.