All reviews for Prime Pool Service

I bought a new house, with a salt water pool. Had them come out to assess the pool, which was fine. They told me I needed a drain and rebalance so I scheduled that. The day of the rebalance, the technician didn’t show. Called the office twice and on the second time I asked her to call me back with a time that he’d be there, never heard back.

Finally got the appointment a day later, and the rebalance didn’t even include the salt for the pool. So what am I paying for??

They get a star because the guy I had originally out to look at the pool was very helpful. He seems to be the only one at this company who cares if they get new customers.

Stopped showing up and upon closer inspection it look like pool filter has been completely neglected ontop of the chemicals being off. Have someone coming tomorrow for a full diagnosis but clear this company completed dropped the ball not doing their job at all.

**update** a new pool company came today and after they checked everything out I am horrified at what poor shape everything with our pool is in. All I can say is GROSS NEGLIGENCE from this company. Our skimmer was disgusting, completed full and clogged. Filter completely also clogged, hadn't been checked or serviced in months. The panels for our pump and electrical were left wide open. No chlorine tablets in the floated. Pool is covered in algae. I cannot believe we paid what we did for such a low quality of service. AVOID THIS COMPANY. Lesson learned to pay much more attention and not trust people to do their jobs because clearly they do not.

I had prime for over a year. The first technician was great but did not last more than a few months. We continually had the same technician after that who would not clean the pool and would just be at our property on his phone. I reported this to management who once told me they would send me someone new. After that didn’t happen, I complained about the continued not cleaning of our pool and they said they were going to fire him. This also did not happen as he returned the next week. After that, I discontinued my service

We pay $299 a month for weekly pool service from this company. Our water is GREEN. I have pictures! First they drop the ball on replacing the pool pressure guage and now the chlorinator! The tech put in a work order a week ago. Green water means no chlorine for how long?? OUR GRANDCHILDREN SWIM IN OUR POOL! We are beyond disappointed.

Terrible service. Beware of this company. Their staff may not be properly trained to complete the maintenance activities. In a few cases they damaged my equipment.

Their staff may be something not working and they just don’t care or even notify of it. I noticed issues with my pump and filter, and their technician never flagged with me.

I was with this company with a weekly maintenance plan for over a year, and the pool today is just disgusting.

The jets turned from white to brown, and when I flagged this to the technician, they asked me “Why do you think that is?”. I told him it could be the chemistry of the water, but aren’t they the experts? Anyhow, nothing was done about it, and they’re still brown.

I’m looking for a new service provider to deal with damaged equipment and a nasty pool.

I can’t recommend this company to anyone.

I had called to ask about cleaning opportunities for our pool tile with respect to the leftover calcium deposits. A team initially came out to provide the standard cleaning service and assessed that there needed to be another visit to further investigate how to remove.

Subsequently, Amir came out and performed a cleaning on a sub-section to illustrate that it could be largely removed with the right cleaner and elbow grease. The service representative came out a few days later and worked for about 30 minutes, disappeared for 2-3 hours and then worked for another 30 minutes and left. I took several pictures that indicated where there was still very visible calcium lines throughout the tiles which weren't addressed. I received an invoice for $300+ in cleaning fees for 1) hours not worked and 2) service not performed as agreed.

I've sent a few e-mails to management highlighting my concerns and asking for resolution but it has been radio silence. Apparently, a simple phone call or e-mail can't be done. I've tried an alternative approach in the interim to dispute the charge with the credit card company in the meantime but please beware of sandbagging with this company and also poor quality (the pictures speak for themselves).

Horrible! They were to come and do pool school the only thing the gentleman wanted to do was sell the weekly pool cleaning service. Then they came out to set up the system he didn't have the equipment with him and he was 20 mins late to begin with so he needed to come back the following day. At that time he couldn't do it so needed to get a technician out to set it up. Which I will say he got the lights on for me. But all the variable pumps were set to the same address meaning they can't be operated individually. When I called to have them come fix the issues they want to charge me another 90-135 for a trip fee to fix their issues! I'd rather pay someone else a little more to know it wad done correctly! And that's just what I did! I definitely wouldn't hire them to clean just over priced and definitely not for the system they don't know it well enough obviously took two of them to do and they still got it wrong.

Save your time and money call someone who knows what they are doing. I did try to speak to the owner before posting but after getting off the phone with him saying employees were more important than customers I figured he lost that chance! Sadly! :(

I normally don’t leave negative reviews, but my experience with this company has been extremely disappointing. They diagnosed my pool issue and told me the part would be ordered, but more than 10 days passed without a single proactive update. Every time I called, I was told “tomorrow,” yet nothing ever changed.

This is the second time they’ve mishandled the repair process, and I had to take time from my own job just to chase basic information that should have been provided by their team. Professional communication and follow-through are clearly lacking.

I ultimately had to ask for my part back because I no longer had confidence that the repair would ever be completed. Unfortunately, I cannot recommend this company based on my experience.