House Cleaning reviews in Austin, Texas

They are very thorough and do an excellent job! It feels like a magician must come to my house while I am away and transforms into a tidy and relaxing home. I never clean as thoroughly as them! And Stephanie is extremely responsive, communicative, and helpful via email.

We received a gift card for a ‘whole house cleaning’ after having some work done at our house. First time ever using a cleaning service and we were very satisfied. Whitney and Enrique were here for 2.5 hrs and worked from ‘walking in to walking out’ our front door. Because I requested certain items be cleaned that were time consuming, other procedures that would normally be covered were not done (with our approval) and we decided not to extend the time on this visit at our expense.

What a great experience. I was going through some health problems and needed help keeping my place clean. I finally swallowed my pride and hired this service. I couldn't have been more pleased with the work they did. The customer service also made setting up and maintaining an appropriate clean schedule so much easier than I was expecting. Although I've since moved from the area, I wish I could have taken MaidPro (and Stephanie Hanna, the owner) with me. They completely changed my mind about using a cleaning service.

This is not a "deep cleaning", or even really a standard cleaning. I reached out clarifying that I needed a deep cleaning and was told that MaidPro's "standard cleaning" was the same as others "deep cleaning", which is why they are priced higher than other similar providers. After receiving a quote, MaidPro send cleaners who had been on the job one week, and did not have the experience required for the job at hand. This is a very tough situation when MaidPro is charging by the hour. Unfortunately the final job was so incomplete (didn't mop floors, clean toilets, wipe window sills) on even the basic level cleaning. After I raised the issue, MaidPro sent a "trainer" out to complete the cleaning. While the 2nd visit was an improvement they still completely missed my dining room leaving dust on the moldings, didn't clean ceiling fan, the only lamp, left webs and dust gatherings. And all of the downstairs window sills were still not cleaned. Ultimately I feel they rushed the 2nd visit because they perceived they had already lost money on the job given the time investment. I was not going to leave a review like this, but I keep finding things that were completely overlooked despite being checked off on their list.

Pros: Excellent customer service and friendly folks all around. This is not a critique of how kind and engaging the employees are, because they were all very cool.

Simply put, I have used many cleaning services in Austin over the years and never felt I had paid as much for so little attention to detail.

That said, Im sure they can improve!

We are getting ready to move and were very specific about asking for a deep cleaning in preparation to list our home on the market. The two ladies that showed up were late, and we did not receive a phone call and only knew they were going to be late once I called after an hour and a half. Once they got there, they were very unprofessional. One of them was quite rude and when I asked her about re-cleaning an area that was not clean, she rolled her eyes and refused to look at it. Several times I had to ask them about redoing things they said they already did. As they were leaving I noticed my rug had not been vacuumed and I asked them about it. The girl said she did it, but then I asked the other girl to come take a look and it was full of debris. She agreed and then came back and redid it. Hardly any dusting was done. Whatever was done was literally only the front pieces of furniture. Nothing was moved and nothing was wiped thoroughly. None of the bedrooms were dusted . It was literally the worst cleaning job I've ever had that I paid for. My preteen kids could have, and ended up doing a much better job than MaidPro. So if you feel like redoing all of the cleaning yourself, hire these guys! Terrible quality and service.

I have been a customer of Maidpro (Central Austin) for over 10 years and am very, very pleased with the professionalism of the company. Kate is a blessing; she is always prompt, always willing to be flexible if I need to reschedule, and always does a fantastic job in cleaning my house. I couldn't be happier with any other maid service than I am with Kate at Maidpro.

I had the l pleasure of working with Whitney and Mary when they came to clean my rental property. They were on-time, professional, thorough, and friendly! They did amazing work, and I highly recommend Maid Pro for anyone’s cleaning needs.

I have a few MaidPro employees clean my home and they always do a fantastic job. Today, Samantha Anderson, cleaned my home and DID A PHENOMENAL JOB. She asked questions, took initiative, and was very thorough. By far the best experience I have had so far with MaidPro.

We used to be customers of MaidPro. First, be weary of the reviews as they will give people incentives for positive reviews. Where to start... most of the time its been good but there have been several occasions leading to this review. First, they literally sent someone tweaking to clean our house. We didn't feel comfortable at all. Second, they go through employees like crazy. For a while we had a guy named Andrew who was great. But you never know what the quality will be like. It's never consistent. The final straw was the last time we had our house cleaned the cleaners completely destroyed our $200 smart lock on the way out. I tried to come to a good resolution with the "manger/owner" the said thing like, "can't confirm whether we did it or not" and "we're still gathering information" instead of just crediting me for the damage. Needless to say, I cancelled my services and will try to recoup monies owed back to me. Wish me luck. Stay away

I really like Rea with MaidPro for my house cleaning needs! I have been using Maidpro for a few years now and I have a monthly recurring clean on the schedule. They always do a great job. Recently, Rea has been exceptional! She listens and understands what EXACTLY I'm looking for in a clean, and she stays within the time limit, while also doing a high quality job. I always look around my house after she has finished and can't help but to smile at how great the place looks! I highly recommend MaidPro and Rea!

Been having maidpro clean every week. I'm kind of picky and believe me they are always on point. Jessica is the best she knows exactly my expectations and is always consistent I would hire her to be my personal housekeeper if I can! Love this small business personal touches they really get to know you thank you Stephanie for your professionalism and your amazing team!

Katelyn did an amazing job on our home! When my teenage daughter got home she raved about how much cleaner her room was than it used to be with our previous cleaner. I agreed, too: this was a much higher quality clean than we've had before. The house smelled great and everything was spotless. She even organized a few small things in ways that made way more sense than how we had them. We're excited for her to continue cleaning our home 😁

I have used MaidPro for a couple of years for a monthly cleaning service. They are reliable and always do a great job. Today I was especially impressed by Lorena. She was thorough and went the extra mile, even climbing on my daughter's top bunk to make the bed perfectly. I love the final touches like folding my throw blankets and finding the decorative pillows for my bed. I don't have the finest home and have a fair amount of clutter. MaidPro always cleans respectfully and tidies up our mess. And I can tell when someone has taken great pride in their work and has taken care of my home. I really appreciate that about MaidPro.

Heads Up does a fantastic job for us. Daniel and his team are incredibly kind, communicative, and pay keen attention to the details. The follow up to make sure we’re happy with the job is the cherry on top. Thank you Daniel!

Love this family and business!!

What a great, detailed cleaning service. Very much appreciate the attention to detail of this company and their employees. The owner is very responsive and his team are really great, no task asked is too much.

Daniel and crew are the best we’ve had, and we’ve had a few over the years. Not even close! Highly recommend.

Daniel, the owner of the business, was extremely helpful and professional! His crew did a great job in servicing our facility! 10/10 job!!!

Daniel and his staff are excellent! They go above and beyond for their clients. Daniel is always helpful, and if something isn't right, he makes it right. Best customer service I have seen in a while!

Daniel was very nice to work with. He provided immediate service when we called.. the crew he sent out worked very hard and were very nice. I highly recommend Heads up Cleaning!

I have personally had the pleasure with working with Heads Up Cleaning and they have far exceeded my expectations! Daniel, the owner is very responsive and takes pride in his team. If you are shopping around, look no further!