A-Plus Air Conditioning & Home Solutions

I called A Plus to schedule an initial visit to see if what I wanted could be accomplished in the 40 hours. They said that they would call me back to schedule it. After a week, I called back. They said they would call back. They never did, so I called back after another week. Finally, we scheduled their initial visit.

Josh & Gilbert show up to see the space. Gilbert was very professional and seemed very competent. I was not really sure why Josh was even there, but he was not very professional. While we were talking about the project, he plopped himself down and laid down on our bed. I'm not the most anal person, but I don't like sweaty strangers resting on my pillows. Gilbert sounded confident he could do the project in 40 hours; Josh kept telling me how he doubted it could be (and that it would be $80/hr after the 40).

A few days out from when they were supposed to start, they called and said they had to pull Gilbert to another job, and they would reschedule. 2-3 weeks went by, and they never called. After pestering them with phone calls, they finally rescheduled. This time they actually showed up.

They started the project on 11/21 and worked the following schedule:
11/21 - 5 hours 20 min (but they tried to charge me 7 hours to include travelling time. I said, "No, I am paying for 40 hours of labor. Getting to my house is the cost of doing business.")
11/22 - 3:25
11/23 - 3:35 (but there were two people, so 7:10 in man hours)
11/25 - 3:30 (again, two people, so 7:00 man hours)
...Now, here I guess they needed to pull Gilbert to a more lucrative job...so, they said they would schedule the rest of the project for the next week...the next week came and went with no call. A pattern had developed by this point, so I started pestering Katie (the phone lady) earlier. Gilbert finally returned on:
12/14 - 2:15
12/15 - 5:15
12/16 - 6:00
Gilbert had to go somewhere else again, so they finally finished the job on 12/21...a month after they started, and two months after they said they were going to start.

Now, the work itself sucked pretty bad. Electrical outlets needed to be cut; well they were cut too big, so they just put a glob of plaster in there. Plaster is not drywall, and it breaks. Now, whenever we flip the switch, it moves into the wall, because the flanges are not resting on the drywall.
They removed a window, and installed Hardiplank. It looks like crap, and I question its ability to keep out a good storm.
Gilbert did do a good job of spraying texture. However, he did not cover up anything even though I had provided three plastic sheets and a painter’s tarp. There was paint texture on our ceiling fan, bed footboard, leather ottoman, the electrical outlets and switches, and all over the carpet. We cleaned it up, but this is not what really ticked me off.
I purchased pre-hung French closet doors. They were sitting in the room the entire month of the project. Now, by this point they were trying to get outside the 40 hours quickly. They were stepping outside to take calls regularly. So, by the time they finished texturing, it was beyond 40 hours, and I would need to pay the regular $80/hr rate. I was pretty irritated at this point, and just wanted them out. I can hang a closet door.
...If the doorframe was built to fit the closet door...
I went to install it myself. The door is 80" tall. Pretty typical. Almost all doors at Home Depot or Lowes are 80" tall. The doorframe was not 80" tall. It was 79 1/2" inches tall. For a very brief moment, I thought about having them come out to fix it, but I figured that would take another month or two, and they would be trying to charge me for every little thing again. It was easier for me to just saw off an inch of the pre-hung frame. I got the doors in fine. Now though, because the doors are not as high as carpet makers assume a closet door would be, the doors drag on the carpet and it takes real force to open and close them.

Neal G was extremely polite as well as professional. He covered his shoes each time he entered my house. He kept me informed of the steps he was taking and explained the outcome of the servicing of the AC. A Plus has serviced our AC and heating systems since 1985. We have never had a reason to complain. Dave is my favorite person to work with.

Neal did a great job. He explained everything he was doing and told me how to care for my AC. He was a very friendly young man and I thoroughly appreciated his explanations and help. I was so glad that nothing major was wrong. Because of his knowledge and the way he treated me, my pets and my home, I will definitely consider A+ my AC company and call them in the future when I have any problems. I give A+ 5 stars!