All reviews for Precision

Silence Redfearn provided stellar support in maintenance of my HVAC system, as it has gone a year and a half without service since the agreement had inadvertently lapsed in 2024while I was overseas.She clearly explained her findings and my options with my bow aging system. On a follow-up visit, at my request she brought Silas Hatcher, Home Comfort Advisor, who clearly explained options and costs at such time when my system will need replacement. Thanks to their explanations, and Silence's repairs and service, I was able to determine that my existing system can continue, and now I know when a new system will be required. I highly recommend Precision/Fox services based on this experience.

Fox was great. I had a pipe burst in the yard and Ralph was able to come out within 2 hours. He explained the issue, gave options to address and fixed it by the end of day. He was thorough anx professional. I’d definitely recommend

I had a ton of issues with my ac unit. I ended up just replacing it. Jose was the technician that installed the new unit. He was awesome. He was right on time introduced himself shook my hand and immediately wen to work. He directed his helper on what to do and began removing the old unit. Throughout the day he would check in with me and let me know where they were at. They ran into some issues which wasn't their fault but my cheap builder but was able to take care of everything. It was a long day for them especially on a Saturday but they got everything done. Now my new ac is up and running and so much nicer. Jose was polite respectful and very professional. If you are going to get precision to do any ac work make sure you ask for jose to be the tech.

I had a great experience with Jose Castellan. He was excellent—he communicated clearly throughout the entire process and worked late into the evening to ensure our new unit was fully running even though he knew he needed to come back the next day to finish the work. Thanks to his hard work, we were able to use our heater that same night. Highly recommend their professional and dedicated service!

Caleb Anderson and his coworkers did a nice job on our duct replacement today. much easier. They came on time and did a nice job. Thanks crew! Definitely worthy of a lunch for not only Caleb but the other guys with him.

Shawn Dunlap and Pedro workmanship was excellent. Friendly and informative service. Worthy of you to buy them lunch. However, $3100 for a water heater is worthy of only 4 stars not 5.

While Ralph was polite and effective. Other than opening the flue of the chimney (was to be left open by chimney sweep) and attach a retaining nut to the hot water side of a faucet. This part was missing from faucet package, about a year ago. We had a contract with a different company at the time, who would have done it for free (as we had paid for a whole installation). But when it arrived, we had left that firm and contracted w Fox, so they were going to charge us to install the retaining nut. Now contracted to you, we declined. I waited till I needed a plumber to request this, as it is a minor job. So I added it to my service call. The chimney flue took very little time to detect, and we aren’t sure this will correct the problem. The nut instal also didn’t take much on time. We had expected $50 or so for the nut instal and same for the fireplace, which is 1/2 of what was charged, and that was with a 20% discount. The 4 stars are for Ralph. I would give the pricing 1 star.

Poor Communication, Shady Upsell Tactics – Would Not Recommend

I scheduled Fox Service Company / Precision Heating & Air to work on my mini-splits. After three separate calls, the problem is still not fixed. Communication was frustrating and disorganized — I had to keep calling just to get basic updates.

They also pushed hard for me to sign a service contract to “get a discount,” which felt like a sales tactic rather than a genuine benefit. After researching, I found they are owned by Southern Home Services Corporation, a large service conglomerate with a poor reputation. My experience reflects those concerns.

If you want responsive communication, timely repairs, and honest pricing, I’d look for a locally owned company instead.