Janitorial reviews in Austin, Texas

They always do a great job at all the locations they service which is well over 25. Mercy especially handles our account personally and professionally. We enjoyed doing business with them so much that we expanded throughout all statewide locations. Would strongly recommend.

Jessica and her crew did a amazing job cleaning our building with excellence. They maneuvered their way around our building, leaving it spotless. They even answered our last minute request for a cleaning job with grace. Thank you for your A+ quality work.

We moved into a new building and Stratus was very helpful to us in getting some basic things set up - they brought samples for us to see (and use) same day, with multiple options. I'm happy with their quick and clear communication with us!

We use Stratus Building Solutions at my place of employment and the staff there is very helpful and professional. It's nice to come in and see that the office has been cleaned and smells fresh. Always makes for a great start to the day! Highly recommend!

Incredibly unprofessional company. Their contractor missed multiple cleans and their office had no idea until I alerted them to it, then instead of cleaning my business ASAP they dawdled finding a new cleaner. I attempted to contact them multiple times- phone calls are routed through a center where every rep said "I'll note this down and have someone get back to you"- and nobody ever did. Emails are answered 2-3 days after they are sent, if they are answered at all. I was promised that I'd be credited for missed cleans, which has not happened over a month later. I've requested multiple times for my service to be cancelled due to their failures, and each time their Regional Director (Christina Van Lear) or Operations Director (Mercy Pesqueda) ignore my request entirely. Their actual cleaning is serviceable if not great, but their customer service, attention to detail, communication, and follow up is ABYSMAL.

I wish I could give them negative stars. The disconnect comes between what the salesperson is selling and what you actually get. Once we were "handed over" to operations, communication stalled and we were always the initiators. No one from operations ever came to our office to do a walk through with the franchise owner, though that is supposed to be step 1 in their process. The franchise owner did not use their "proprietary green" cleaners or equipment as we found that they were using cleaners and equipment we already had in our office. The cleaning performance was poor - simple things were not done like cleaning bathroom fixtures and restocking paper products. We also discovered from the franchise owner herself, her employees were not vetted or trained by Stratus in any way (though their marketing material says everyone is thoroughly trained). Communication was ridiculously lacking. I was told that all of our issues would be addressed with the cleaners, they were not. I requested that they stop cleaning until we had a meeting to discuss the issues, no one told the cleaners, so they came anyway. I was told that someone would call the owner and then call me back, no one did. And when I tried to contact the Austin main office to speak with someone (6 times over the course of multiple days), I only got an answering service. When we finally got our service terminated, I received a call from the Director of Operations saying I had left a message with the answering service to be contacted, though I never even gave my name to anyone with the answering service. We felt truly deceived by this company. On paper, it seems great, but reality is very different. DO NOT use them to clean anything.

We have had Stratus cleaning for us since 2016 and there has never been an issue with the service. We have had the same person the entire time and they do a fantastic job. The office emails are answered quickly when we want to add on one time services or change out supplies.

Our company has been using Stratus Building Solutions for over 3 years now. They have done an amazing job. Marie Garza and her team provide exceptional customer service. If there is any issues Marie is quick to communicate. I would highly recommend Marie!

It was late Thursday night and we had a leak. We knew the tenants would be in early Friday morning and we needed the the building cleaned up before then. We contacted Christina who responded right away and came out to clean up so the building would be ready by morning. Thank you Christina!

Unable to leave a lower review for this company. The worst thing with this company is the call center they use to cold call and attempt to schedule appointments for quoting. They call sometimes more than once a day even after being told, repeatedly, to remove the number from the list. We are not interested in your services!

Whoever is making calls to try and secure new business is extremely rude and needs to learn how to take NO for an answer. I don't understand how a company can call to try and secure business and be so unprofessional to the people they are trying to secure business from. Would not do business with this company.

Our creative agency in Austin has a lot of foot traffic, and Green Clean Janitorial handles it effortlessly. No matter how hectic our workspace gets, they leave it looking like new.

I had hope given all of the positive reviews, but my experience with Green Clean Janitorial was wretched. The employees were unprofessional, and a poor cleaning was done: dust everywhere, unmopped floors. I felt they hurried to leave. Because of what happened, I can't recommend them; all those glowing reviews seem like a lie.

Once, we hosted a large demo day for potential investors. Green Clean offered an extra pre-event cleanup that made the space look immaculate. It definitely helped set the right tone for our guests.

Reliable cleaning provides great services and is always quick to respond!

I will use this service again and highly recommend them. Very friendly and very responsive. They responded to my initial inquiry with a same day phone call. They delivered on everything as promised. I had the cleaning crew prepare our home for rental tenants and when I did the walk through after cleaning it was spotless. Thank you!

We couldn’t be happier with the team at Reliable Cleaning! They are consistently thorough, dependable, and truly live up to their name. I highly recommend their services!

Reliable Cleaning does our model home cleans and do a wonderful job! They are responsive and and always on schedule. The communication is great. I highly recommend them!

They are doing a really good job of cleaning our office. I have been here over a year and I can tell they are doing a better job then cleaning services I have dealt with in the past. They are good about communicating and checking in on things. I would recommend.

Omex is easy to work with. They're extremely reliable. They do a great job every time. They're flexible and are great at communicating. We're very happy we found them! Highly recommend!

OMEX is responsive, engaged and accountable. Alina represents OMEX very well and communicates regularly to insure our needs are being met. We appreciate the service and professionalism they provide.