Swimming Pool Contractor reviews in Austin, Texas

Crystal Clear’s team came right on time, professional and friendly. They were upfront about what they expected to find and what the cost would be. The crack in our pool was fixed quickly, and the few pavers they had to jackhammer up were replaced beautifully. The entire worksite was cleaned before they left. Highly recommend!

I used Crystal Clear Pools to install an in-line pool chlorinator, a variable speed pump and a color LED pool light with a new low voltage transformer. Everyone I interacted with there was nice and professional. To be honest, there were some issues with the installation, but I recognize people can make mistakes. The LED light also died right away, which wasn't their fault. The important part is they took care of it and made it right. I contacted them about the install issues and the malfunctioning light and they corrected everything and replaced the light under warranty. Because they took care of all the issues while still being professional, I feel I can recommend them.

Cameron came out today (arrived 10 minutes EARLY for the appointment) and did a fantastic job solving my problem. Our In Floor cleaner was not removing debris (thanks Hurricane Harvey) from the pool. The skimmers were fine, but the main drain was clogged. Cameron dove the pool to remove the drain cover and then plugged the auxiliary drain - that did it - we are back in business. Thank you Dan for sending Cameron back out with complete instructions, thank you Cameron for working with the problem until we knew it was fixed - John Goodrich 10/20/2017

Crystal Clear did a wonderful job on our pool resurfacing! No issues (which I hear there can be plenty) and very reasonably priced. Johnny was great to work with and I have already recommended them to a friend.

Johnny and his team did an amazing job for us! Johnny went above and beyond the call of duty after the winter storm completely ruined all our pool equipment and I had a large outdoor bridal party scheduled a month after --- I knew pool parts were scarce and everyone was demanding things from them ... but Johnny made it his priority to keep track of the job and get everything repaired with the pool looking beautiful before the event. I really appreciate the personal care he put into this job!

Just dealt with Chris Baird of Crystal Clear Pools and Spas. I needed an estimate on refinishing our pool "as soon as possible," and he managed to get me one in the same afternoon. He was fast and helpful and professional and friendly, all at the same time. The estimate, by the way, seems very reasonable as well. I would do business with them any time.

We recently had our pool resurfaced (just last week) and our pool deck redone by Crystal Clear. From the quick bid, insanely fast start date, to the work Johnnie and his crew completed we are so happy! It looks amazing (that 70's tile had to go). Johnnie was so great keeping us informed so we knew exactly what to expect each step of the way. We highly recommend them for anyone considering resurfacing.

Called twice to talk to someone about a consultation for a pool renovation project. The person who answered the phone was very nice and took down my information, however no one has responded in weeks. I can’t imagine the customer service is much more reliable when the sale has already been made.

The team at Crystal Clear Pools was great to work with and did a fantastic job building our pool. They were professional and so easy to work with. The crew was VERY hardworking and the finished product truly beautiful! We couldn’t be more pleased and would highly recommend Crystal Clear Pools!

No need to ever reach out to another pool company! Cameron is wonderful. He is super knowledgeable and has outstanding customer services! There is not a job to big or to small Cameron always makes us feel important. I have used Crystal clear pool at to different student housing location in San Marcos and WOULD NOT call another pool services Company. Why shop around call Cameron today!

I honestly can't say enough about this company and their team. I am a General Contractor specializing in multifamily renovations - with this, I've had some pool renos looped into the larger scoped projects. Not being a pool guy, Crystal Clear has come through in the 11th hour on multiple occasions to save my projects. I have come to lean on them and their expertise to handle anything and everything pool related. Jimmy, Johnny Joe, Dominick, and Ryan have all helped me out in time of need. If you're in need of a pool company with honest, trustworthy people you can count on - look no further. 10/10 will continue to recommend.

Crystal Clear is a joy to work with - Cris, Cameron, and their team are all extremely responsive, professional, and knowledgable. They helped us find and fix a leak in our pool-- they were very thorough, explained each step of the process, and were available to answer questions all along the way. I'd absolutely recommend them.

Crystal Clear Pools repaired and renovated our pool right after we purchased our home. We switched to their maintenance service after we experienced issue after issue with another vendor. Two years later, the renovation still looks amazing. Special shout out to Adolfo, who is kind, courteous and goes above and beyond to ensure our pool is clean and operating at peak performance every week. Huge thanks to Adolfo and the Crystal Clear team!

Crystal Clear fixed my pool and currently maintain it beautifully: I am completely delighted with them. After bad experiences with two prior pool companies, I was very pleased to find Crystal Clear through NextDoor, and the periodic rampant algal outbreaks I experienced are now yesterday's nightmares.

Adolpho, who comes to clean my pool superbly well every week, really knows everything there is to know about pool maintenance. Cris and Cameron - the two systems experts who've worked on my pool - ably fixed the electrical and system board problems with my Jandy pool controller, as well as replacing depleted sand and broken laterals in my pool filter.

Hugely recommended. They are a very professional and knowledgeable outfit.

I cannot say enough good things about Johnny Torres with Crystal Clear pools. We had another company hired to resurface our pool and it was a nightmare. They would show up whenever was convenient for them with no warning for us. They poured acid water in my garden, flooded my neighbor's yard when the pool was drained. The crew were supposed to fix a superficial crack in the beach area and broke through the gunite and made a huge ditch in the beach. The plaster cracked within minutes of being done. After a week pieces were falling off. Color was splotchy, etc. In other words everything that could be wrong was wrong.
Enter Johnny Torres and his crew. They were always on time. They were friendly and efficient. Great work ethic. And the place was kept incredibly clean. They fixed the beach beautifully and Johnny picked out the perfect stone for the beach. It looks better than it did new. The pebbletech is amazing and even all around. The pool looks brand new. And he did his best to get it done as quickly as possible. All of this for the same cost as the first company. He also found us a new basket for our skimmer which we haven't been able to find. Johnny promised us a professional job which we would be happy with and he delivered an even better job than we could imagine. Highly recommend them.

Crystal Clear Pools are the best in Austin. I've had Crystal Clear service my pool for 3 years, it's been the same technician and a consistently high standard of professionalism the entire time. I had a service issue over the weekend that caused my filter breaker to trip and got an immediate response with an afterhours repair if needed (which wasn't necessary). The technician Dale kept me informed of his schedule and followed up hours later even to make sure his repair was still working! I recommend them highly and specifically Dale's amazing customer service.

I read the reviews for Crystal Clear Pools on Thursday before Labor Day ...made my call to them that day about my pool pump problem. They said yes they could send someone to take a look at what I thought was a clogged impeller on the pump. Seth came Friday morning and diagnosed the problem in about 2 seconds and said that he would be back before the end of the day.
Seth came back and replaced the defective part ....problem was fixed in less than 1 minute. Seth provided Awesome Customer Service turns out he is also the Service Manager and didn't hesitate to make this service call.
I want to thank the Crystal Clear Team.
I gave them 5 STARS for a good reason.
Thanks
Wayne

We had these guys do our pool re-plaster and were very impressed with their service. Chris came out to do the quote and Johnny managed our project. I also communicated with Jennifer for payment and ... can't remember the name of the pool tech who balanced the chemicals, but all were wonderful! Johnny's crew was fast and professional. I was extra impressed they were able to get us scheduled so quickly, since we got our quote before the BIG FREEZE and then moved to schedule the project just AFTER the freeze. I know the pool industry is crazy busy right now. My project was small, but they never made us feel small! Thanks for everything guys!

Our pool pump stopped running, we thought it was a simple capacitor replacement. I called Cris (over the weekend, mind you) and Cameron arrived shortly after to diagnose the issue. It ended up the pool pump needed to be replaced. From the initial visit, to quoting, to replacement and the pool working perfectly again was less than 24 hours! Such prompt, accurate and friendly service, these guys are wonderful! I absolutely recommend you call them for all your pool needs.

I am a new pool owner and trying to learn to work the valve system has proven to be a challenge. Yesterday we were attempting to heat both our pool and our spa and somehow managed to begin draining the water from the spa! I was terrified. I called Cris with Crystal Clear in a panic, AFTER regular working hours, and he sent Cameron over immediately! Cameron was extremely knowledgeable as he guided us through how to use our system. He was patient and kind as I asked a million questions to make sure I understood. He even identified some things that were missed on our system and some ways to make it more efficient as well. Love the guys at Crystal Clear and will use them for whatever needs we may have in the future!

We are very pleased with the value and professionalism we received when working with Crystal Clear Pools & Spas on our recent resurfacing and refill. Johnny, was responsive to our needs, and even went the extra mile for us in our walkthrough to make sure we were prepared to manage our pool moving forward. Billing was simple, the quoted price never changed, and the repairs occurred on time as scheduled. Their price was fair and the experience was great, I would recommend them to a friend.