Appliance Repair reviews in Bee Cave, Texas

The technician James was very professional and friendly. They repaired our dryer that was squeaking real loud. They gave us a good deal, got the job done quickly and cleaned everything up even inside the dryer. I’d recommend this company.

Enrique not only replaced the broken ice maker in the refrigerator, but repaired the water dispenser after having it broken for years!
BEST service ever!

I love how innovative and user-friendly The Appliance Family products are. They’ve brought both style and functionality into my kitchen

We had James over to repair ur dryer, and he showed up on time. Quick and professional in diagnosing the problem, he also showed us how to do some simple DIY fixes going forward. Thank you!

Don't use for appliance install. They do not come prepared with needed parts or supplies yet still charged me for an install they they did not complete. I hired them to install a new dryer including cutting a vent hole to the outside. I was surprised that the tech arrived without any silicone sealant to weather seal the vent that was installed outside. I ended up having to go to Lowes to buy the sealant. Then was surprised that a dryer installation company didn't bring with them any parts that may be needed for the install (vent hoses, clamps, etc). I had told them I had a dryer vent hose but it turned out not to be long enough. In the end they just cut the vent to the outside (sealing with the sealant I provided) but did not connect a vent hose to the dryer or clamp a hose onto to the external vent. I requested a partial refund for the actual dryer installation which was not hooked up at all while still willing to pay for the external vent install but was rudely denied insisting that they installed the dryer. I was left without a working dryer. Definitely not a company that stands behind their missteps.

Absolutely love The Appliance Family! Their products combine smart design with great performance—highly recommended!

James came to repair our microwave. He was timely, courteous and fixed the problem quickly. What more could you want! We were pleased with the great service.

ben was knowledgeable and responded to my request for service quickly. He was on time and got the job done. Thanks!

AJ gave us a great service at a quick turnaround. Our refrigerator was experiencing problem and his crew diagnosed the problem and addressed it in a timely manner. Would highly recommend.

Enrique was very honest, professional and knowledgeable. He fixed our kitchen vent on point.

Zack was great very communicative, did his homework prior to our appointment so he had the correct parts on hand to fix the job. Very happy with his service, I would for sure use The appliance family for Repair again!

Amazing experience! They quickly diagnosed the issue with our cooktop and had it working again within 30 minutes. No parts were needed just a simple labor fee. Couldn’t be happier!

Was having issies with my sub zero 650. I was able to get an appointment with Steven the next day. He came within the 2 hour window of the appointment and called 30 minutes in advance to let me know he was on the way. He was very knowledgeable, answered my questions and diagnosed the problem immediately.

James returned to install all the necessary parts from L//G, and everything was completed to my satisfaction. I paid $750, and he provided a one-year labor warranty. I always prefer to highlight positive experiences, and this one definitely was!!

Our Bosch refrigerator suddenly stopped cooling this morning. I called The Appliance Family based on Yelp reviews. Their friendly, professional technician, James arrived exactly on time, diagnosed the fault, replaced the inverter and was done within an hour!

AJ came out and diagnosed my oven. He was very thorough and honest. He walked me through the issues until I understood the problem and offered a fair rate for repair. I definitely recommend this company.

I highly highly recommend this company! Very professional, skilled, hard working, courteous and friendly. It took them all of 30 minutes to complete a dish washer job that was giving us trouble for months. Really wish we would have known about them sooner but we do now. They’ll definitely be getting all of our future appliance gigs 🙌🏼

James did a great job fixing the defrost system on our Viking refrigerator. He was professional, knowledgeable, and right on time. I’ll definitely be calling him again for future repairs.

"Enrique was great! Arrived quickly within the window I was told. Fixed the problem with my fridge quickly and was able to tell me exactly was wrong with it. I will definitely call this company again! 5 stars! Excellent service. Use these guys!
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Awesome service and quick turnaround! Mari was super nice and honest definitely someone I’d call again.

Five Star service from The Appliance Family. Had a gas leak in my stove. They responded on yelp within 10 minutes and I had an appointment the next day. I highly recommend their services as I have dealt with other companies that you have to chase down to even make an appointment.