Plumbing reviews in Bee Cave, Texas

I always receive prompt, professional, and quality service. Highly recommended. JP did an excellent job! Would definitely use again.

Benjamin Franklin Plumbing called me at 8:00 in the morning and were here with 30 minutes of the discussion. They were able to remove and replace two hot water heaters in the day, within the timeframe that I needed the work done. It was easy and they did a great job.

Jared did a great job in determining the issue and in repairing the leak in a timely manner. He was very professional and friendly.

Jared was on time, gave me a quick estimate, did the work efficiently, waited while I checked the work, and cleaned up He was personable and professional. It was a good experience.

We are very pleased with Benjamin Franklin Plumbing. John was very persistent in locating the source of our water temperature and pressure problems. He assured us he would not leave without making sure our issues were solved. And thank goodness we finally have hot water again. I’ll definitely call Benjamin Franklin again in the future for any plumbing problems!

Jared was very quick and knowledgable. He was able to fix our issue with satisfaction.

JP was very efficient courteous and skilled

Wow! I found my new plumber! Had a bad water leak. They came right away, found the problem quickly and fixed it. Very knowledgeable and professional, and reasonable priced. Will use again.

Thanks so much, y’all! We lost our hot water on December 23 during a huge freeze. Jared came out same day and fixed the problem plus helped us prepare to avoid it in the future. Thanks!

I was offered a “cash discount” for services, and told I would be charged a “convenience fee” if I opted to use any type of credit card or debit card. To my knowledge this is not legal, you can not pass on credit card fees to the customer. The only thing you can offer is a cash discount. A customer can not be punished for using a credit card by a store, we already pay fees on credit cards. If you don’t want to take credit cards then don’t offer the service. Once I pulled out my check book there was no discount!!! They said the regular price was the cash discount?!?!? Indeed not a discount. This was my quoted price when I called. Proof again that they are illegally adding fees to people using credit cards. I did NOT get the repair because of the hidden fees! I paid the service call only and had the repairman leave.

Benjamin Franklin Plumbing was very quick to respond. Their customer service is top notch. They also took covid19 safety precautions. The technician arrived in a timely fashion and was able to diagnose my issue quickly. Fantastic Job!!!

Christine at the office and Jared my technician were absolutely lovely. They arrived fast, were reasonably priced, and super professional. 100% would recommend .

Had them come over for a water softener quote and it was probably one of the worst proposal I’ve ever had from a company. They didn’t listen to what I wanted and tried to only pitch me a filtration system they were trying to sell. It was very evident that’s they were lying about some of the cost of the alternate systems as I’ve gotten other quotes and they weren’t any where in the realm of the prices they were stating. Very disappointed in the consultation and approach by this company and their employee. Will never be using them do any service.

Rep. Showed up on time and did a great job, cleaning up when done snaking out the sink in the upstairs sink. My only issue was the pricetag - based on the task and not the length of time needed. The clog was gone in 6 and a half minutes - cleaned up ang gone in 15 minutes. Price tag was approx. $450.

Jared was really thorough and a pleasure to work with. He immediately identified and resolved the issue causing our water blockage. Highly recommended.

Buyer beware..... of VERY high prices. They are unwilling to give ANY sort of estimate on the phone. ONLY option is a $99 assessment. Then $750-$1200 !
My issue: A slow leaking toilet from the tank onto the floor where it connects to the bowel. I told them this before they arrived.

Their ASSESSMENT / OPTIONS:
"Tech found the leak was coming from between the toilet bowel and tank. Gave price to Rebuild or replace JnJ toilet."
(EAXCTLY what I told them before they arrived. And they didn't bring the right parts!)
OPTION 1:
$245.00 LEAVE JOB TO GET NON STOCK PART (said they had to order it! and it would be in next week!)
+$508.00 COMPLETE TOILET TANK RENOVATION
$753.00 TOTAL

OPTION 2:
$1,202 TOILET REPLACMENT

I paid the $99 assessment (to assess what I already assessed!)
And hired someone else to fix it for $120.00
I was out of town, otherwise I would have fixed this simple issue with a $5 kit from Home Depot.

CRAZY Overpriced.
I still can't believe they were suggesting replacing it for such a simple issue.
Well... at least they turned the water off to it before they left. I guess thats something.

Very knowledgeable, explained all clearly, even used photos he took while at house, very courteous. Excellent representative for his company.

JP did a great job. He was there on time and he was able to solve my problem quickly and efficiently. If I have any plumbing issues in the future I’ll definitely ask for him again.

Mike did a great job. Second time he has done work at the house, efficient/great communicator/diligent. Continue to be a happy customer of Ben Franklin plumbing.

We have used Benjamin Franklin plumbing several times, and the services always outstanding. Jared is efficient and communicates well on the whole process. Would definitely recommend Benjamin Franklin plumbing to any of my friends and family.

We had a water leak in our kitchen and it flooded the kitchen. I called Benjamin Franklin and they came within 40 mins.

Did an excellent and quick job of fixing the broken pipe behind the wall and got the water turned on in no time.

This is my second time using them and I highly recommend them.