HVAC reviews in Buda, Texas

Complete run around by Ken in the service Department over the weekend. Technician informed us their "parts supplier" Commercial kitchen was closed due to it being a Holiday and we ultimately called them for Service on the same weekend. If you all can't make the call, don't make up stories, just say your not interested in the call.

Big Fish did an Amazing job on all of our HVAC. Technicians were friendly and helpful. I will continue to use their services.

Daryl Mika and his crew at Big Fish HVAC swung in like Tarzan to save the day for us yet again! They've done this for us multiple times now at my personal residence and small business. Big Fish is as good at their job as Daryl is handsome (and he's hotter than the sun)

We booked appointment 1 wk in advance and it was complete after multiple emails and forms filled out, a requirement prior to visit. The office staff were pleasant. As a residential customer it was a horrible service experience and I was polite expressing our frustration. After 15 min delay and no contact from them I called. I was on hold for 5 min and hung up. I called back after they were 30 minutes late for their appt. They said they'd call me back. Forty minutes later they called for the first time and said they may be by in another hour and a half but no guarantee. A service rep would try to contact us whenever he was en route. So they might show up 2 hrs after our scheduled time? I didn't know we needed to block half of our day. All we needed was service for our commercial fridge/freezer and to not be blown off, a simple courtesy call or text letting us know the delay or that it might occur would make this a moot point. Too easy right? The office manager said "we can't anticipate that so we don't give our customers a heads up in advance. We should've today but we didn't. We can't provide anything for that either. Sorry." I mentioned it would be helpful to let customers know from the start to allow additional time just in case delays occur. The office manager said the same thing, "we can't anticipate that." News flash, good businesses prepare, plan and adapt too change and keep customers in the loop, because their business depends on it right? But not if they don't care or value your business and time.

After being treated like it was our fault for their mistakes we found another company to assist us since they clearly didn't care and lacked the professionalism to followthrough with their claims. We expected to be treated with respect and valued as a new customer. Their website "quality" description is dishonest, misleading, and they are not transparent. "We’re undoubtedly, Austin’s #1 HVAC, commercial kitchen and refrigeration experts, offering installation, repair and service. Above all, we’re here to help you and your business succeed. Because we care, we take pride in our work and give you exceptional quality, service and customer satisfaction." In our experience they provided the opposite, were disrespectful in their service actions, and wasted our time. Call someone else less arrogant that doesn't claim to be the best when they are not. We are reasonable and flexible customers when kept abreast of a situation but when you hold the customer responsible for your lack of service, your ethics and business operation is seriously skewed. Don't waste your time with "Bigfish". There are plenty of other companies who value you as a customer and you don't have to worry about them telling a "Bigfish tale" that isn't true. There are plenty of other fish in the sea.

Greg and Oscar were extremely helpful and communicative!

Robert did a great job with our maintenance!

Brook gave us Amazing service!

I have a contractor who handles most of the needs of our commercial kitchen. Every once in a while he is not available and I rely on Big Fish. Every tech who has helped us has been knowledgeable and very good at explaining the problem and the solution. Prices are reasonable especially compared to some other commercial service providers in Austin. I recommend these guys.

Roberto was fantastic and great to work with!!

Robert was very knowledgeable!
I’ll recommend anytime.
Great costumer service

Daryl is one of the most honest and caring people that i have ever done business with and i have been in business many years. You can depend on him to do the job right the first time and the cost is more than fair. He always calls back just to make sure the job he preformed was satisfactory. I highly recommend him.

Car is very awesome. When he comes in he says hi and always smiles. Very hard worker.

Brooke was very helpful & friendly! Seemed really knowledgeable.

Robert had great service.
His service will save us in food cost and customer experience

Rober G.
Amazing job done.
Nothing but great attitude and positive energy sharing.

I want to share the experience I had today as a commercial kitchen manager...Robert G from BIGFISH COMPANY spent 6 hours solving my problem...I highly recommend his work.

Robert has been great, every experience I’ve had with him has been informative and pleasant. Really happy with his service.

Big Fish has the best customer service and are always so quick to get anything fixed. You’ll be glad if Roberto shows up!

Eric did a great job taking care of us today with preventative maintenance on our RTU’s. He even tried fix an issue while being here to instead of passing it on to the next servicing professional. Profesional, timely, and a good attitude. Thanks for helping us out for us Eric.

Roberto came and repaired my ice machine which I was so thankful for! He came the day after the work order was created and explained what the issue was to me. He arrived on time and fixed it in a timely manner. He also stayed to make sure it was working which I appreciated.

After multiple service calls with other companies that resulted in only temporary fixes, we were fortunate to find Big Fish. Eric was friendly, courteous, and quickly diagnosed the issue with our refrigeration system. He thoroughly explained the repair process and pointed out areas where some preventative maintenance could help prevent future breakdowns.

Eric was able to arrive promptly, diagnose, and complete the repair before we had to begin the painstaking process of moving product, a huge relief for our team. Despite our challenging security and elevator setup, he demonstrated exceptional patience and professionalism throughout the entire visit.

We are incredibly grateful for the fast response, efficient repair, and thoughtful follow-up. Highly satisfied with the overall experience and would confidently recommend Big Fish for any commercial refrigeration needs. Thank you Eric!