All reviews for Beyond Wow Plumbing & Drains

I scheduled an appointment online and received an e-mail confirming the appointment. They didn't show and when I called I was told they had texted and e-mailed me with questions 2 days prior. I had not received anything other than the confirmation e-mail. They said they could send someone the following day but I told them no thanks. In about a half hour they sent the texts they told we were sent 2 days prior. I won't call them again. There are many other plumbers in the area.

Avoid these guys. $150 service fee if they come look at a rental property. Yeah right. A plumber should price their services right, and they won’t have issue acquiring enough business to thrive.

Over-priced, money hungry company that takes all day to show up. I was told estimates are done in person and their window is 9-6? Basically had to sit at home all day until 30 mins prior to being notified of arrival.
I had already disassembled the shower down to the valve, and bought my own faucet. I was priced over $1k, for 2 hrs of labor!!!
They do a “safety inspection” of the entire home too, as a money grab for other projects. And did I mention an annual membership costing $200 for supposed priority scheduling, and free future “safety inspections”??
Unfortunate to see other reviews of people taken advantage of.
Went with another company - $300 flat, priced over the phone. Experienced plumbers know prices without seeing the work for a simple cartridge swap and faucet swap.
Go elsewhere, save a cool 70%, and get timely service.

This is a review of their customer service, I have no idea how well they do the work as detailed below.

I reached out to get service in their backyard of Buda. They quickly responded trying to schedule for ASAP, but as soon as it became apparent I was trying to schedule for my rental property, they informed me they wouldn't work with a landlord for a rental property, and they had no one else they could recommend.

With this experience, I would never consider using them for my primary residence, let alone consider contacting them again.

Had a leak in our tub and shower area knowing it was either the tub spout or drain. The tech they send tried to charge $560 “diagnostic fee” to essentially find out what we told them the issue was. Also tried to charge a $75 fee to show up.
Needless to say we sent him packing.

Had a more local guy come out. He was able to diagnose the problem and fix the issue within 30 minutes. It’s was a faulty tub spout diverter and cartridge. Total cost with parts was $200

I would never use or recommend mend this company who charges outrages fees!

Had an issue with no hot water in the shower — usually a sign of a bad cartridge, which is a pretty simple fix. Scheduling was smooth, and the plumber arrived right on time, which I appreciated.

But then came the quote: over $1,900 to replace three cartridges. That’s just way over the top for a job like this. After some back and forth, they did offer a $200 discount, but even with that, the price was still outrageous for what should be a relatively quick and basic repair.

I ended up not going through with the work. Really disappointed — they started off strong, but the pricing just didn’t feel right. I won’t be using this service again.

Had two leaks, asked them to come fix the leaks. The toilet gasket seal had rotted enough to form a small leak. This is a $5 fix for parts, and a 5 minute fix, was willing to pay for the convenience since my other problem existed as well. The only quote offered was to replace the entire toilet with a several hundred dollar replacement "rebuild". This is despite them correctly identifying the leaking gasket. Simply replacing the gasket was never offered.

The kitchen faucet was also leaking at its base, slightly more complex issue that was going to require replacing the faucet. Similarly, the only quote offered was for a "full faucet rebuild", and specifically pushed a "nice delta faucet" for $350.

Between parts and labor, the quote for these fixes was over $1800, probably about $1600 too high. I asked for a customer-supplied parts quote (just paying for labor), and not too surprisingly this quote never came.

Additionally, my partner at home was asked alot of unnecessary questions about her and my occupation, and it seems quite clear based on the conversation that we were being evaluated as to whether we were someone who would just pay for higher prices than just the simple fix being requested. Pretty bad taste left here overall.

So, I initially gave a 5-star review because our service tech, Andrew immediately came into our home (before beginning any work) and stated that he and his colleagues were in competition to get the most “5-star” reviews. However, this was my grandmas house where he replaced the 30 year old faucet and this archaic faucet was better than what they installed! I had requested a service call because this thing has been leaking like crazy since “Beyond Wow” installed the replacement faucet and mind you, we had a handheld shower head prior and apparently, they don’t also critically think about if it was a handheld shower before, maybe we want the same thing installed. I came back to my grandmas, to find a fixed shower head installed. Nevertheless, digressing back to my initial complaint (one of many with them and I’m not one to complain), we have never had a faucet leak and when Andrew came back to inspect the leak, he so condescending and curt and said that it’s an old faucet and he didn’t see anything leaking. Funny thing is, I put my sons bucket of toys under the faucet to show proof and furthermore, I conveyed to Andrew that my cats have never been so active in the bathtub since he installed the faucet. He fired back by saying that it is part of the territory on the age of the home and if we wanted to, they could start gutting into the walls, if that would make me happy!

At this point, what made me happy was him leaving our home, because this is another person that clearly doesn’t take pride in their work; nor do they care that he actually made matters worse with our faucet! It was just a ball-bearing that caused the faucet to need to be replaced and now, we can’t even regulate hot and cold water, because the whole faucet is “out of whack”! THIS COMPANY IS NOT WHAT THEIR NAME TRIES TO SUBSTANTIATE”!!!!!