Elevator reviews in Carrollton, Texas

Christina was extremely helpful with the process of getting our stair lift. She was knowledgeable, friendly and timely. Kirk, our installer, was amazing with our special needs daughter - and they both went the extra mile ensuring things were quiet for her.

We had a really good experience with Ascend Elevators. The installation was more complicated than expected due to the construction of our house, but they adjusted and got it installed in a smooth and timely manner. Elevator looks and works great.

My hubs and I decided to purchase a home close to my son and his family. We knew that a two story home would present some challenges. I did my research about residential home elevators and contacted Jay Lambert, an aging in place specialist. He came out to measure our space and helped us determine that it was a doable project. Jay was very professional and dependable and upfront about the project details and expenses. He encouraged us to visit the showroom to ride in the floor model which we did. Having a residential elevator in our home has been a game changer! We feel much more confident and assured against falls and our guests love the convenience of accessing the 2nd floor even with their luggage. We were pleased with the results of the work crew!

Great company! From first meeting until installation completed….competent, professional and courteous team!

We Strongly recommend Ascend after a terrific experience installing our Pollock lift. The entire team, including Jay, Rob, and Kevin are true professionals. Rarely have we come across a company with such attention to detail. Thanks for a smooth ride, guys!!

We have a great winding staircase with a split level floor plan upstairs and needed a chair lift to help my mother easily access both her suite and the upstairs family area. She loves the result and I loved the price.

Jay and Christina communicated well, were easy to work with and provided a top notch experience.

Alfred performed the work quickly and efficiently. He explained the system to us and patiently answered all of our questions.

We ran into a very minor issue one evening and both Jay and Chistina responded to my after hours message. Since it wasn't preventing mom from using the chair lift, they scheduled Alfred to come out the very next day. It was fixed by 9am.

This is a great company which is very focused on Customer Satisfaction. Great management and excellent work crew. They are prompt, capable, and very neat with tools and clean up on the job site.

We live in Fort Worth and our home was built in 1928 and so begins the adventure in itself. The Elevette was installed in 1974 and we had no idea how much attention it had gotten since then as we purchased the home in 2015. All working being original it eventually got brittle and collapsed!! It was impossible for several years to find anyone to reliably repair or inspect and then we found Ascend! Jay and the team answered my inquiry in 10 minutes and I’m still waiting for response a month later from others. That told me a lot about responsiveness! Well the team came out and made all repairs, took the entire day to do it right, cleaned up and were real problem solvers in the process. I couldn’t recommend Ascend more for their quality response and expert workmanship…they won’t leave until it’s done right!! Bravo to you Jay and the entire team!

Ascend Residential Elevators & Lifts exceeded my expectations. Jay Lambert assures quality workmanship from his crew. Trust, Integrity, Credible, Knowledge, Enthusiasm, & Transparent throughout the project. I highly recommend Ascend

Highly recommend Ascend Residential Lifts. Jay and Kevin did everything timely and always cleaned up. The elevator is an addition that will allow us to stay in our two story home well into retirements. What separates them from the competition is their ability to do everything: electric, steel platform build and install, woodwork, as well as expertise in the PVE elevator. Great job!!!

I am writing this review to relate my experiences for not only identifying a suitable stairlift for my purpose but choosing a company who could deliver and install this product. My quest began in attempting to determine which specific manufacturer along with which model would fulfill my needs. Given the multitude of manufacturers this by itself was a daunting task. I reached out to multiple suppliers representing different product lines for an in-home evaluation and subsequent quotes. This provided valuable insight as to which companies I felt were capable of delivering not only quality but had the resources to service the product in the future. After considerable due diligence and numerous consolations, I settled on the Bruno Elan SRE-3050 straight stair lift to be supplied and installed by Ascend based in Carrollton TX. The first indication that this company was truly customer centric was the response to my initial inquiry by their representative Christina Gurvin. Her introductory letter along with its pertinent questions gave credence that she understood the need to gather the correct information prior to quoting. Other responders simply provided boilerplate responses and numbers based on little or no factual information. Ascend’s Regional Service Manager, Kirk Albrecht, made a personal visit during which I learned not only a tremendous amout about Bruno, but gained valuable insight into this company. I felt that this business was built on three principals being integrity, transparency and excellence. Kirk conveyed that excellent customer service is the number one job in the company, that customer service should not be a department; it should be the entire company. This message was further communicated when the owner of the company Jay Lambert, called me directly to reinforce the same. Just having satisfied customers isn’t good enough anymore. The customer experience is the next competitive battleground. It’s where business is going to be won or lost. Building a good customer experience does not happen by accident. It happens by design. Selling solely on price is an antiquated tactic.

In this day of “customer service” one can only hope that the experience will meet expectations. Unfortunately, most often I have found this not to be the case. It certainly was not so in this experience. The entire Ascend team exceeded any expectations I had from initial communication through scheduling and the final installation. As a result I can without reservation recommend ASCEND as the premier company when seeking a stair lift.