House Cleaning reviews in Carrollton, Texas

Karen and Joselyn cleaned my home for a one time cleaning and did an awesome job! My home looks and feels so clean and fresh. Pricing was also reasonable for all the services they provided. I highly recommend TCA if you need your home professionally cleaned.

I just experienced my first service with The Cleaning Authority and I was very pleased. The cleaners were efficient, worked incredibly hard, and maintained professionalism throughout the whole process. Because of the Thanksgiving break, I had my 3 kids at home with me. They worked really well around my girls and didn’t seem bothered by the fact that my kids were at home. I’m looking forward to my next cleaning in 2 weeks!

Marisol and Cinthya did a great job of cleaning our home. Company even sent two inspectors to overview the work near the end of the shift.

The manager El is v co-operative he listen v nicely and also inspection lady is also v co - operative the team is also good

My house is immaculate! Thank you for helping to ease some of my holiday stress!

Based on the description of the type of cleaning I was going to receive, I expected a higher level of service than what I actually received. Before the cleaners started we asked if they were going to move the couchs and clean under them to which they replied "yes". This did not happen. When asked if they needed help moving the couches they replied " no". I had assumed they already cleaned under them. Further more they missed very obvious areas of the house to include

- the area at the shower entrance
- the shelves in the kitchen
-only partially cleaning shelves on the bookcase.
- blinds in the kitchen were not cleaned
- ceiling fans still have dust on them,
-dog hair still on the rugs.
-Shelves in the spare bathroom and flex room weren't dusted.
- obvious dirt/residue on the floors weren't cleaned up

During the cleaning I observed cleaners on their phone using only one hand to clean. How can anyone be expected to clean properly only using one hand. I've attached photos of the areas in question as evidence. To that effect. The cleaners would've likely finished sooner if they had prioritized their duties over making phone calls. Overall I am not even 80 % satisfied with the service I received. Not to mention how expensive it was

I sent them an email to which they never responded to and even called and they said a manager would call me later that day...never received that call...

UPDATE: They reached out and refunded my 25% of my service fee

Ibeth and Lisbeth always do an amazing job cleaning our home. Recently we've been through a traumatic experience and keeping up with the house between cleanings has been the last thing we're thinking about. These ladies come in every two weeks without any judgement and are always so kind. I cannot recommend them enough!

The Cleaning Authority did an amazing job on my house today! We've had a patched hole in our roof since the bad storm in May. Our large red oak took out a portion of the roof and most of the fireplace. I had spinal surgery 2 days later. My house was so filled with dust and cobwebs from the past three months of waiting on repairs. When the girls left today, my house sparkled!!! It smells great too! Very impressive!

I wanted to take my time before sharing my review. After six months of using The Cleaning Authority, I can say we are extremely happy with their service. Our cleaner, Jennifer, and her crew are wonderful. Having tried various cleaning services over the last 25 years, I can say that The Cleaning Authority’s professionalism has been our best service by far. Although their pricing is higher than other services we've used, it is worth it for their reliability, meticulous attention to detail, and flexibility with my cleaning preferences. I truly value the respect they show for my time, our pet, and our home.

Every one of the cleaning crew was amazing! The three of them arrived right on time, and worked tirelessly for six hours straight. They left my house sparkling. Based on this first experience, they are all consummate professionals. The surprise visit by the inspector was courteous and professional. I am looking forward to the second of the deep cleanings.

The cleaning crew from TCA was on time and did an excellent job. We are very happy with them.

Excellent as usual.
Could not be better. Very pleased. Extra care on difficult places to clean.
Joselun is such a great advertiser for your company. I would really like her to be one of my regular cleaners. Karen and Mar Lou today and they were exceptional too.
Spotless areas as usual.

UPDATE: had to update because there was a miscommunication about the rates. i was given an hourly estimate but there is a confusing way they do the calculations. They sent three cleaners but gave me estimates for two. What they didn’t tell me was that if there are additional cleaners, it costs more because it should take them less time to clean. So 4 hours of cleaning with 3 cleaners is a lot more than 2 cleaners. It makes sense why they would do this but i wish i was made aware beforehand so i wasn’t so shocked about the rate. They also sent the additional cleaner without telling me it would technically cost more by the minute. I felt very misled by everything. initially since the rates seemed fair i didn’t care so much about the missed areas of the kitchen but since i was charged about 35% more of what i was expecting, im pretty upset about it now. I would just be aware of this before you hire services from this company.

OLD REVIEW: loved how detailed they were and how friendly they were to my dog. i’ve hired cleaners before but was not impressed with their attention to detail and had a couple items even go missing so i was pretty hesitant on hiring cleaners again but instagram must have known i was in need of them because i kept getting ads. The rates seemed pretty reasonable compared to other estimates i was getting and a couple people came and looked at the house beforehand to give me all the information and a more accurate estimate. I was put on the schedule pretty promptly too which i appreciated. overall a good experience and looking forward for the next clean!

Today was my first cleaning service and I’m so glad that I received by mail that flyer from this company, because they will be stay cleaning my house. Thanks to Leili and Xiomara for
Make my home sparkle.

Marisol and Maribel came to my house today and I was very thankful for their hard work. There was also 2 other women that came and also worked very hard. It has been a great experience.

Jarod and Al were fantastic to work with when I was in a pinch. They really came through for me. The team, Lisbeth and Ibeth, did a fantastic job. Better than I could have imagined. I highly recommend this company!

We recently switched cleaning services to the Cleaning Authority and we are very happy we did. Jennifer and Karina do a great job each month!

Two women did a deep clean for me a month ago. They did such a good job I signed up for monthly services. Prompt, accommodating and great work.

Leyli, Xiomara and Chelsea are like whirling dervishes! My house has never been so clean. They arrive with cheerful smiles and a determined attitude. It’s clear I’m best served to get out of their way and let them do their work. I retreat into my office and come out a couple of hours later to a spic and span house. I love that a supervisor stops by to check the work, but it’s mostly just to confirm what I can already see…my house is clean and all is well! I would definitely recommend The Cleaning Authority!

We have greatly enjoyed using The Cleaning Authority! They are very easy to work with and schedule. We love the personal touches- the ladies leave the towels folded in bows and make the home cozy. I have used several cleaning agencies before this and highly recommend the The Cleaning Authority for the best service and cleaning!

They do a terrific job every time they clean my home. They are always on time. They have been cleaning my home for a few years and I could not be happier.