Mover reviews in Carrollton, Texas

Horrible experience, the movers were late and smelt like a blunt. Then went to the wrong address even after I texted him the correct address before leaving my storage. Then sat outside for 30 minutes after taking 40 minutes to get to my new place when it was only 15 minutes away from the storage. They dropped my belongings as well as breaking my table and scarring my couches. They never assemble any like I was originally told and some of my stuff is missing!. The mover then tried to hustle me and gove me an outrageous price and had the nerve to ask for a tip. I've reached out to dispatch and they told me they weren't in the office and someone would reach out to me. Its been weeks and I have yet heard from anyone. I DO NOT RECOMMEND

Extremely unprofessional. They mention $80 for 2 men with min of 2 hours and truck charge of $89 which is the norm but they lack commitment . I booked packing service at 11 am to 1 pm and the packers guy called me at 6:15 pm in the evening after continous follow ups saying he can move it tomorrow with additional guy. This is completely unexpected and they are not worth your time . Please avoid for god damn reason .

I was quoted for 3 movers and 26 ft' truck. I was contacted that morning to be informed they would show up in a 19 ft' but will make more than 1 trip with a free hour. They showed up an hour late. After giving them the inventory for the 3rd time of what I needed moved. "The movers told me they didn't want to make more than 1 trip, and didn't feel comfortable with that much weight on the truck and we'll have to reschedule" I told them "No, I need to move today" They just gave me a blank stare and didn't show any remorse. "I told them if you can't do it today I'm going to cancel the whole thing" All I recieved in return was shoulder shrugs. After I talked the owner, I find out that the movers lied to the owner and told him "I didn't want them to move me, because the size of the truck". This happened on a Sunday afternoon, we've had all of our utilities switched over and everything. The owner was very apologetic, even paid for an hour for me to move with another company but your company is only as good as its workers. If he gets new workers......

Although these guys were friendly, I felt I was over charged. First thing, I asked for two men and they sent three which cost more money. Then they took 5 hours to move a small storage to another storage. After all of that I was quoted one price of $530 and then when I explained I had to go get more money I was then told it would be over $600 on top of these guys asking for a tip. I felt like I was taken advantage of. I am handicap and in a wheelchair which doesn't make matters any better. This is one company I will not use again.

DO NOT USE, Movers showed up on April 10,2023. They showed up late, the older guy stayed down stairs in the back of the truck while the younger guy took his slow time on wrapping furniture till my daughter, 73 year old mom and my self started taking furniture down stairs myself.Once furniture was delivered the guys ask for a $100 tip a piece and when I told them we did most of the work, he said by chose. I told him the next time dont sit in the back of the truck and watch women bring furniture down the stairs and over charge me. I REFUSED A TIP for sorry workers.

We needed to move some of our stuff from the old house to the new house that we just bought. After searching around, we decided to hire them, because their price was the cheapest among all the moving companies around the area.
At first, I was a little apprehensive about their service due to their low price. They came to my house on Sat afternoon, arrived 1 hr late. After explaining to them what needed to be done, all 3 of them got to work right away. Late Sept in DFW is still pretty hot, temp in the 90s, and some of the furnitures and appliances were quiet heavy. These guys worked hard, moved the stuff into the truck, didn't damage any of my stuff, even though they kind of had a hard time to move the fridge out of the door, followed me to the new house and moved stuff into the new house right away.
Really appreciate their hard work, if they continue to offer the $75/hr 2 men rate, will definitely work with them again. Arriving 1 hr late isn't a deal breaker.
BTW, on the day that they came, they said their cc machine wasn't working, so it was cash only. I honestly could have given them more tip if they had change or accepted credit card.

Regrettably, my experience with Reasonable Movers was subpar, as they failed to handle my belongings with due care during the moving process. Several items incurred damage, leading to a disheartening outcome. Despite their purportedly reasonable rates, the cost of replacing and repairing my possessions far outweighs any perceived affordability. Caution is advised for those considering their services.

Today Antonio, Michael and Henry from Reasonable Moving Services helped me move my piano and a mess of fragile boxes and small items from storage to our new house. They were kind, they were professional, and most importantly they took great care with my fragile items. In the past I have used other moving companies who made the most they could by working slow and taking forever wrapping things that didn’t need to be. This was not my experience with Reasonable Moving Services whatsoever. They only padded and wrapped what needed to be, and they even paid attention to details when I had them putting a number of things in the garage, pointing out things like how they found the box that my toaster was in, and putting brooms and mops by the door where they would be easily accessible to me. They did kind things they didn’t have to do, which means a lot to me.

I do not have one single complaint, which even surprises me because they are a moving company!

Thank you so much Antonio, Michael and Henry. You are exactly why Reasonable Moving Services will be my only contact should I ever move again!

I actually just recommended these guys to a friend of mine today! They were awesome! I was leery of doing a move charging by the hour, but they worked consistently and I felt we were in great hands! We were very happy with the crew and their work! Hard to find honest people to work with, but these guys are! Highly recommend!

They were hired for 9-10am. They arrived at 2:15 and blamed mechanical issues. They moved slow with three men. It took 1hr 35mins for a 45 minute drive. They milked the clock. 3 men arrived 2 worked.

The 2 men that showed up were very sweet, but wayyyy too old to be moving. It took them almost 4 hours to make MAYBE 6 trips. My husband ended up moving the washer himself, I moved bedframes, etc. In my email, I stated that we would be in the same complex, just a different building. They were told by someone in their office that we were just going to be moving to the floor right under us. So instead of sending a big truck like stated in the contract, they sent a tiny budget truck. So even if we kept them around to finish the entire job, they would've had to send another truck, which would've taken more time and cost more money. Very poor communication on their end. I called and left a voicemail and still no call returned. Will NOT recommend.

This company went over & above to accommodate moving 2 offices within giving them a 36 hour notice. We have many future projects coming up and they will always be my go to. Just wish they were on the East coast

Very affordable and polite staff! They were very easy to get a hold of and wrapped all our furniture and made an extra stop for free.

Overall this first floor one bedroom move to a second floor one bedroom move was good. I paid extra the day off to add another helper to expedite the move. The guys commented several times how easy the move was. Very few heavy items. At the end they gave me a survey which I rated as positive. It had a place to add a tip which I wrote $60. Around 35%. When I turned the form to the person in charged he commented on the amount I tipped. “This is not going to work. We deserve more. We need at least $40 per person. Some people tip $100 per person” he said. I really felt intimidated as they were all looking for my response. This was unacceptable and frustrating. I did eventually gave them $120. I’m sure I’m not the first who was given this treatment. I reached out to the office and they said they could “try” to get the money back from the movers. This is not their policy to manipulate the tip amount. Scary thing was the movers know my phone number, gate code and apartment number. Just be aware.

Worst movers ever!!! Stole some of my belongings! Some had ankle monitors and did not see at first. That was more than enough for me to cancel. Complained that they had to go up stairs. Wanted to sit around and not work. Just the worst movers I e experience in my life! And they kept raising what they originally told me they would charge. When I tried to ask for my belonging the wanted proof Which I did. They didn’t want to reimburse me and when they did it was a fraction of what it was worth. Not just that but it was a heirloom artifact. Just disappointed and very unprofessional of them to conduct business this way. Please do your research with them. Never again. If I could give negative rating I would.

We hired Reasonable Moving Services to move a friend from Dallas to Bonham. The two movers we had were Alex and Christina and were great to work with. They were very careful with all of the items, padded AND wrapped each piece of furniture so we experienced no damage. Their office confirmed everything in writing up front and they were on time and did exactly what they said they would do. Could not ask for a better experience. Moving can be very stressful but their people made it fun and painless. Highly recommend them.

If you want a company that has lazy workers, breaks their contract, targets women, and does not provide full services - this is the company for you!

I was recommended by a friend who did not have such a crazy experience. Scheduling was a breeze. However, the men did not show up with the proper truck. They promised a 19 footer and showed up with a 16 footer. The “supervisor” James, was very sure that 3 foot on a truck did not make a huge difference. Anyone with math skills can know that 3 x3 x 10 would have made a huge difference. I’d like to note that I had a 2 bedroom 2 bath apartment.

The men showed up, and milked the clock because I was a single female using their services. What should have been a 3 hour move max, was a 5 hour move. In those 5 hours they only cleared 20% of my apartment and were very sure that taking any boxes would eat into my moving time. To go back, they wanted an additional hourly rate. These men DID NOT reassemble the things that they disassembled in these 5 hours. They also did not grab a single box! Only furniture was taken.

To top it all off, they broke a part of my headboard and SAID NOTHING. Tried to cover it up with a tacky glue job. (See photos)

My husband, who was deployed, called and spoke to James who was condescending by telling him that “anything the movers don’t get on the first move, a second trip will be made on us” but when it was time for that to happen James tried to flip the script on me.

I commend these men for moving “heavy” furniture in Texas heat but it absolutely should not have taken that long. What’s even more infuriating is that James as a supervisor, was unavailable to hear my complaints. He ignored my phone calls when I did call to complain and once the movers were done, he suddenly was available to tell me that “I didn’t complain earlier, so why am I complaining now”.

I am disgusted by the misogyny that took place during this move and the way that things were handled. I don’t recommend this company to anyone. They are crooks who won’t get the job done.

I hired this company in July of 2023. My experience with scheduling was great! They were very responsive and followed up daily. Trouble began on the day of the move. Theu were over 3 hours late. I asked for 2 movers and 3 showed up. I was told since there 3 men I HAD to pay for 3. Everything was packed and wrapped. All they had to do was load and unload the truck. One gentleman took several breaks to use the restroom on my time. When it was time to leave they needed to stop and get gas and snacks...Again, on my time. The commute from one place the other was 30 mins. 2 of the 3 gentleman had a plan and attempted to work it. The 3rd older man just would not go with the flow. He needed someone with him for everything. It took them 8 hours to load and unload a 2 bedroom apartment with minimal furniture. I forgot to mention they left 25 percent of my furniture at the house. Not to mention I had broken glass and scratched furniture. I hired another crew to move those items. I contacted this company and expressed my concerns. He asked me to have the movers call him. I never heard back from him. When I called he didn't answer. I left messages and no response. My tab was over $1k. STAY AWAY FROM THIS COMPANY. THEY ARE AN ABSOLUTE FRAUD

Two movers were provided to move half of a two bedroom apartment. There was a substantial amount of furniture, but not too many storage bins or boxes. Was quoted at two hours of work and was told they would arrive between 1 and 3pm and they would call when they were 30 min away. At 3:15, after I hadn't heard from them so I called. No one answered, so I left a voicemail and sent a text. 30 min later, the manager responded saying that he was out of the office but gave me the number of one of my movers. I also called him, left a message, and sent a text. Didn't get a response until 4:30, and was told they would still be 1-1.5 hours. 7pm, they finally show up and I'm told they only accept cash. Due to their lateness, the apartment leasing offices were closed and could not let them use the loading docks, so they had to load using main elevators, which took substantially longer. The movers also asked for our help (several times) for help wrapping the furniture. Considering I was paying them, I didn't like being asked to help. The move took them three and a half hours, finishing at 10:30pm. In this time, they didn't put the furniture where I wanted it despite my directions, and didn't reassemble most of it. Two of my plastic bins were broken in the process as well as one of my drawers on an expensive wooden dresser. They tried to bill me for four full hours and which point I told them I needed to speak with management. I explained the problems with the loading docks, their lateness, and lack of professionalism by not communicating just how late they were going to be. I told him how the process had eaten up nine hours of my day, and I was only paying for two hours and could not pay in cash. He agreed to charge me two hours and accepted a credit card. Neither the manager or the movers ONCE apologized for being four hours outside the provided window. The movers themselves also demanded $30 tip apiece after not even reassembling my furniture. I appreciated management letting me off with only paying for two hours, but even the $185 was too much for what they provided. Also extremely disappointed that no one ever apologized or cared that they took up my entire day, and left me to unpack my apartment at 11pm.

This was my 2nd move with reasonable movers. They always make the process seamless and satisfying. They go above just moving your furniture. They're courteous and their customer service top tier.

Very unprofessional, took double the time they should have, took a 45 min break on the clock when they were suppose to be driving to the 2nd location, damaged furniture, left furniture behind, and tried to intimidate for a tip.

I hired 3 movers on 3/17/25 for a short move from a 2-bedroom apartment to another 2-bedroom apartment 5.8 miles away. Took them 6 hours to move with minimal furniture.

I will be reporting to the BBB. They have an F rating with the BBB.