Reviews of local pros in Carrollton, Texas

I have used trugreen for 3 years. I depend on them to care for my lawn and trees. They do a good job.

I have to say, I’m impressed and happy with how TruGreen has stepped up their service all around. I love the app! Knowing when they’re arriving is great so I’m prepared if I need to speak with them about any concerns. And they listen! We received great advice on improving our front lawn and it’s coming back nicely. Give them a try, if you’re serious about having a great looking lawn.

Very punctual and effective. Thank you to Deandre Castion, the Specialist for a job well done. Extremely friendly, polite gentlemen and did a very thorough job.

Bruce the technician visiting my p property is very courteous and professional. He always explains to me the application/treatment he will be applying during his visit. Thanks Bruce.

Our grass is the envy of our neighborhood and we owe it to TruGreen! Our service technician Levi Chavoyaellis is excellent and he always knows what our lawn needs and he makes sure that we get the right applications at the perfect time of the year. We have used TruGreen since 2006 when we first put in our lawn and they have taken excellent care of it! We wouldn't use any other company to service our lawn.

They are doing very good job with strong motivation.

We started using TruGreen in 2019 so this is the fifth year. Service has never been great and customer service is appalling especially the last two years. Rarely are we home when they "service" and I have questioned if the services are complete given the short time they are at my home. A few weeks ago I was home and watched the guy. Our backyard is fenced with a combination lock which they have always had the combination for. The service guy sprays in front them gets in his truck. I went out there and asked if he was finished and he responded yes. I said to him "You did not service the backyard". Oh, Ah did not know et al. Who knows how many times this has happened. Also have billing issues. I have always paid in January for the eight treatments for a small discount. Well they could not get that right either. I gave them one more chance and was promised a manager would call me back about the service and billing issues. Four days later no call back. I am done. I just canceled effective immediately today. Will never use TruGreen again!

Cody was excellent. Great gentleman. Explained what he was doing today& listened & addressed my questions & concerns. Tank you

I very much regret signing up already and I’m only about two weeks into my service. I’ve been given different information by every single person I’ve talked to at the company. I’ve been promised that a tech would be at my house multiple times without them showing up. The one tech that did show up had none of the information I spoke about when I signed up and was entirely uninterested in answering the questions I had on-site. I was told the next appointment would happen within days and instead it was scheduled for more than a month later. After calling to have it moved I was told someone would be out on a given day. That day came and went with nothing from TruGreen. I called again, same thing happened.

My neighbors used TruGreen previously and so I decided to trust the company without asking first. Then I told my neighbors I signed up and they explained how terrible this branch was at communicating. I see why they canceled now.

Maybe other franchise owners are more invested but the Carrollton branch is unequivocally not. There are a ton of local landscaping businesses that will actually care for your yard and your business, don’t waste your money with TruGreen

Delroy was courteous and professional. He explained what he was going to do. I asked him a couple of questions about the yard. He gave me some ideas that I will try. Good job. Thanks!

Excellent service. Our technician was on time and professional. He made sure we understood what services were performed.

The TRUE GREEN lawn representative did very good job and kept in touch with me. Service included fertilizer, and weed killer. Very happy with the service we have received, my lawn is looking greener and greener!

This is what 5 years of trugreen looks like. 15 yard waste bags from Home Depot filled with weeds with 7 more 13 gallon trash bags full. That was my back yard only. I fired them this week, should have done it years ago but everytime you call, you have to wait on hold to tell them to treat your yard again.

Multiple times had a supervisor out to look at the yard and they stay 2 minutes and don’t look at anything and say they will do better. That is if they ever show up.

I watched them spray my yard and they miss more than half of my yard at a time. Pay for an aeration and you can see where the machine went because my yard is so patchy that they miss the areas that need it most and you got to call back and get them to do it again.

The people that come out don’t care at all. Lazy. Maybe it’s the Dallas area, they were awesome in St. Louis. Sucks in Dallas. Go to soils alive or other companies.

Randy, the TruGreen technician, was able to confirm that he could apply both the lawn fertilization and a missed sulphur fertilization at the same time. He was professional and friendly.

Manuel was extremely polite, and pointed out exactly what he would be doing and how long it would take before pets/children could walk in the yard. Guys like Manuel and the results on my yard, are the reasons I’ve been a long-term TruGreen customer.

I didn’t get to see the man who was here, saw the little “tru green “ sign on the front yard and knew he was here. The yard looks good
Thanks

Over the past 2 years (since we have moved in), we have worked hard to bring our front yard up to a yard with some curb appeal. TruGreen has helped us maintain our work and the yard stands out on the block even with its combo of grasses. It's lush and deep green. We are so happy we made the decision to go with TruGreen.
Matthew H provided our services. He was professional and friendly and his work is appreciated. Well done, Matthew!
08/27/2024 - Austin was friendly and provided good notes for my "homework." Our yard looks great.
01/17/25 - great job, Jeremiah! Thank you for your cordial greeting and excellent work. You took time on our yard and I appreciate that time.
02/20/2025 - Another job well done, Jeremiah! Thank you for your efficiency and thoroughness.
04/02/25 - excellent work again. With the light showers we are getting, my lawn already looks greener. Thank you, TruGreen!

My specialist Delroy at Branch 5344 does a professional job, answers questions I have and relays concerns I might have to his supervisor to ensure I remain a satisfied customer.
He takes the time to write my receipt of services letting, me know he heard me. These personal touches go a long way with customer satisfaction. A very nice and polite man.

The lawn is looking much better than last Summer. The Specialist, Jeramiah did a great job explaining the products and service he was going to provide. He did a great job! I will consider adding additional TruGreen services next Spring!

I give 4 stars due to the first tech they sent out. He was an hour and a half past the 5 hour window scheduled. Upon his arrival, he sat in the truck for another 20 minutes before approaching my door. He offered no apology or explanation for his misuse of my time.
The next tech they sent me was everything I expected. Courteous, professional, and prompt. Answered all my questions and asked probing questions of me to get an idea of what I wanted to do with my lawn. He shared some tips on how to achieve these results and got to work immediately. I'm hoping that he will be the tech for follow up visits.

We have been using TruGreen (formerly Chemlawn) for our lawn care needs at multiple homes since 1983. In all of these years, we have never been so happy with the specialist providing the services as we were on this occasion with Blake. He went the extra mile to treat every weed individually and fertilized the entire yard. No areas were neglected. Along with that, he was very pleasant and professional in his interactions with us. Also, we want to give our highest compliments to Senior Service Manager, Joe Sumpter. Whenever there has been a concern of any sort, he has always been available for phone calls and he goes above and beyond to ensure we remain happy with his team and TruGreen as a whole. He is also quite pleasant to interact with. Thank you, Joe and Blake, for making this such a positive experience for us!