HVAC reviews in Carthage, Texas

They were on time very professional and courteous glad I signed up for maintenance plan.

Carthage Air ROCKS. I had hired another local company who has been HORRIBLE and still refuses to bend on refunding my "VIP" designation at 300+ dollars (Nacgodches Sheet Metal - don't hire them). Carthage Air who is not even local came and repaired my unit in less than a WEEK and made me feel like a priority without even having to pay them extra for it! Best company EVER! Highly recommended.

Kyle was on time and extremely knowledgeable of the system he repaired for us. He was quick and proficient and had a friendly disposition. He answered questions we had regarding upgrading our current system and he also called to set-up an appt for a quote. Thank you Kyle!

I am simply blown away at the knowledge, preparedness, and quality service that Kyle provided. He dialed right in on the problem, in a matter of a few minutes. (And even had the part with him.) Two other HVAC companies couldn't figure it out. I Highly recommend Carthage Air!

They do an amazing job! They got me on their schedule quickly and completed the job within a day. Very reliable and trustworthy. Answered all my questions and more! I highly recommend Carthage Air!

They got me scheduled quickly, even though they’re really busy. Tech was here on time, and thoroughly explained what he had done. He was also very careful not to leave a mess on my floors, which was much appreciated.

Fantastic service: from the very first call all through install and commissioning. They even kept moving out the install date at our request as we had COVID…and they prayed for us during that time! Joe, Kevin, Cody, and Anica are truly gems that exemplify customer service…PLEASE use them for ALL your HVAC needs…you won’t regret it!

Awesome company, reliable quick service. I 100% recommend this company to anyone looking for same day service that is affordable, quick, and easy.

I can't say enough good about this team. They came, they diagnosed, & my air is working better than it ever has in the three years I've been in my home. Kyle was so thorough, gave me all my options and I didn't feel pressured at all. 10/10!

You guys are professional, knowledgeable, friendly, and get the job done. ✅ Thank you! 😊

I called them when my a/c went out and had a tech at my house in less than 24 hours. Other places told me it would be 2 or 3 days before they could get someone out. They were very professional and courteous! What I thought would be costly was less than 300 dollars! Would call them again with any other problems I have!

This company has done an awesome job over the years servicing our church units. We have definitely seen the benefits of their maintenance program. They also did a great job installing equipment. Was very professional and cleaned up behind themselves. From a thankful member at Bethlehem MBC

Wow!!! I am more than impressed with Kyle and the entire operation of Carthage Air. Kyle was able to come the same day I called and was a total professional. He explained the problem, its costs and made repairs on the spot! Even dispatch bent over backwards to take directions to The Farm. Would highly recommend!

They came out and installed a new AC system. The work was done in a efficient manner. The guys that came were professionals. They were able to answer any questions I had. The outside unit is bigger than I expected. That's a plus though. The installers did a complete clean up after they were done. I am very satisfied with the job so far. This company will.do you right.

Kyle came in and diagnosed the problem in less than 15 minutes. Within an hour the system was working perfectly and our house was finally getting cool again! Great service, professional and courteous! We will definitely be using their services again in the future.

First time customer late last month (May 2023). AC quit blowing cold, and I’m pregnant with tots and teens at 45! Talk about MISERY! I was SO very pleased with the prompt & precise service! I’ve been struggling with my older unit for a few years, putting it off bc I trusted NO ONE anround here any longer. Then 1call, & a few hrs later came Kyle, & he had it fixed within minutes! He explained everything going on, and each charge in detail so there were ZERO “gotchas”. He even waited patiently for me to gather several forms of payment because for some reason my main bank card just would not process. I actually love the fact it’s paid for right then, so you’re not surprised in the mail with a bill. Customer service is amazing, and I’ll never use anyone else again for my service and repairs. Finally found good , honest folks with excellent work ethic and great service. I’m SO grateful. Thank you so much !!

Very professional. Crew arrived on time, showed great care of our interior while installing ceiling vents, used numerous drop cloths to protect floors and furniture. Completely cleaned up what little debris was left after finishing. They were very respectful of us and our home. I was impressed enough to also sign up for their yearly maintenance plan.

I needed someone that day and they were here. Great customer service.

During the recent mutli-day freeze, we noticed our heater making a terrible noise. The roads were dangerous and we called several companies. Out of all the companies who listed 24/7 emergency services, Carthage was the only one who didn't simply say "we can't come for 4 days". Their receptionist was lovely and gave me a tentative time and told me she would follow up based on road conditions, and she did - throughout several days. She called to check on our heater. She called to update us on her technicians and told us their first possible safe availability. She was lovely. The technicians were wonderful and helpful and tried to find the reason behind the noise and gave us several options for how we could fix it. We previously had a home warranty company come out we were not happy with and I'm so glad we found a company we can trust and I will definitely use Carthage Air again!

This company has excellent customer service and work. I purchased insulation and also a maintenance plan plus they serviced my unit today when it quit working. The guys found the issue quickly and explained their work and also double checked the drain pipes. They did not install this unit three years ago but I would definitely recommend Carthage Air for a new unit.

I had my annual maintenance in April. As usual, Kyle came out, was on time, friendly, didn't leave a mess, and answered any questions I had. I really appreciate this company and am so glad I found them.