Reviews of local pros in Carthage, Texas

Wow!!! I am more than impressed with Kyle and the entire operation of Carthage Air. Kyle was able to come the same day I called and was a total professional. He explained the problem, its costs and made repairs on the spot! Even dispatch bent over backwards to take directions to The Farm. Would highly recommend!

They came out and installed a new AC system. The work was done in a efficient manner. The guys that came were professionals. They were able to answer any questions I had. The outside unit is bigger than I expected. That's a plus though. The installers did a complete clean up after they were done. I am very satisfied with the job so far. This company will.do you right.

Kyle came in and diagnosed the problem in less than 15 minutes. Within an hour the system was working perfectly and our house was finally getting cool again! Great service, professional and courteous! We will definitely be using their services again in the future.

First time customer late last month (May 2023). AC quit blowing cold, and I’m pregnant with tots and teens at 45! Talk about MISERY! I was SO very pleased with the prompt & precise service! I’ve been struggling with my older unit for a few years, putting it off bc I trusted NO ONE anround here any longer. Then 1call, & a few hrs later came Kyle, & he had it fixed within minutes! He explained everything going on, and each charge in detail so there were ZERO “gotchas”. He even waited patiently for me to gather several forms of payment because for some reason my main bank card just would not process. I actually love the fact it’s paid for right then, so you’re not surprised in the mail with a bill. Customer service is amazing, and I’ll never use anyone else again for my service and repairs. Finally found good , honest folks with excellent work ethic and great service. I’m SO grateful. Thank you so much !!

Very professional. Crew arrived on time, showed great care of our interior while installing ceiling vents, used numerous drop cloths to protect floors and furniture. Completely cleaned up what little debris was left after finishing. They were very respectful of us and our home. I was impressed enough to also sign up for their yearly maintenance plan.

I needed someone that day and they were here. Great customer service.

During the recent mutli-day freeze, we noticed our heater making a terrible noise. The roads were dangerous and we called several companies. Out of all the companies who listed 24/7 emergency services, Carthage was the only one who didn't simply say "we can't come for 4 days". Their receptionist was lovely and gave me a tentative time and told me she would follow up based on road conditions, and she did - throughout several days. She called to check on our heater. She called to update us on her technicians and told us their first possible safe availability. She was lovely. The technicians were wonderful and helpful and tried to find the reason behind the noise and gave us several options for how we could fix it. We previously had a home warranty company come out we were not happy with and I'm so glad we found a company we can trust and I will definitely use Carthage Air again!

This company has excellent customer service and work. I purchased insulation and also a maintenance plan plus they serviced my unit today when it quit working. The guys found the issue quickly and explained their work and also double checked the drain pipes. They did not install this unit three years ago but I would definitely recommend Carthage Air for a new unit.

I had my annual maintenance in April. As usual, Kyle came out, was on time, friendly, didn't leave a mess, and answered any questions I had. I really appreciate this company and am so glad I found them.

Carthage Air replaced my whole AC/Heating System in Nacogdoches. I've waited 8 months to do a review to make sure everything and everyone operated as promised. First, they were the most competitive quote I received, especially since the system they put in was a very high quality one. In today's day and time, one is hard pressed to find a firm that is truly cares for the customer. This company went the extra mile to make sure I was thoroughly satisfied. They really went over and above what I expected. Since I used them previously on a second home we had in another county, I was glad that they are now doing business in the Nacogdoches area as I was very happy with their service on that system. They return calls immediately, even on the weekends. If you need services, they will come out very quickly and make sure the system is fully functional before they leave. They just did an after installation service check (no charge) and even cleaned out our dryer vent. Wow. I can't recommend them highly enough.

Joe Innerarity, was very nice and knowledgeable and when Cody and Juan came out the were very professional and thorough with the installation of my insulation. I would recommend them to anyone.

I've used this business since it's earliest days. They have adapted and grown and I have to say that as they've moved into the high tech era they have maintained that mom and pop business persona. I really liked that I received several confirmation calls and the service is great. Very professional and Kyle is knowledgeable and an efficient worker. Can't say enough good about this company.

Always enjoy the great work done by this company. Both Kyle and Cody are very professional and thorough at servicing my AC units and left my home just as they found it. A real pleasure doing business with this company!

Carthage Air provided us with service better than we could have dreamed possible from a fix to an entirely new install. We called with a concern an hour before closing about our old system and they had a technician, Kyle, out within an hour of opening the following day to fix the issue which only took him about 30 minutes. He explained the issue and answered all of our questions.

Joe, the company owner came out to give us 3 quotes on the new system, good, better, and best, and explained all three and how they differ from one another. He also answered every question and was able to give me an install day right then. This process took under an hour.

The install of our new system including new air ducts, took a total of 13 hours over two days. Cody, the installer was very knowledgeable and easy to work with and made me feel more than comfortable leaving him and his assistant in my home to work, while I went to work as well. They took steps to make sure the entire process was clean as they went, including wearing shoe coverings, laying protective sheets on the floor throughout where they would be walking and having a shop vac to clean up during the process.

We will be using Carthage Air exclusively for all of our heating and air needs.

From the time I called in for a service call to the time my AC was blowing cold air was less than 2 hours. Very professional and quick service. Highly recommend!

I have had to use them on 2 different weekend emergency calls and to install new insulation. All great guys, honest, and get the job done professionally. Highly recommend.

They’ve done a new HVAC install and some big generator repairs for me and I have zero complaints. They show up on time and do the job right the first time. They are good people…the kind you like to do business with!

So thankful Carthage Air & Insulation I’m was able to come out same day and fix our A/C. Thank you KYLE for fixing and explaining to us what was wrong. Kyle was a very respectful and kind man throughout the entire process. We purchased the maintenance program through this company and we look forward to using them in the future!

Enjoyed positive experience throughout entire process of replacing home unit. Upfront and honest information and opinions made the difference in selection. Installation crew kept me informed and worked diligently to complete task promptly. Office staff extremely professional in addressing all concerns. Thanks.

Mr. Joe and his entire team are AWESOME! Rather it be the office staff or the technicians in the field the customer service is SUPERB, the service time and the quality of work is EXCEPTIONAL!! Carthage Air & Insulation is highly recommended….You wont find a better service!

Kyle and Xavier were wonderful as always with maintenance on our generator and heating unit. Kyle is a great role model for Xavier, who tries to imitate him in his work ethics. They both feel like very valued old friends.