Reviews of local pros in Carthage, Texas

The guys that come out were very nice and respectful also they cleaned up after themselves and explained everything to me I highly recommend them

Had a thermostat wire break at 4:00 on the afternoon of a hot day recently. I thought I was looking at a very uncomfortable night before it could be repaired, but a fast and reasonably priced after hours call got my AC back up and running by 7:00 pm. I couldn’t ask for better service than that.

Came home from work at the hospital to no ac. Ceiling fans helped, but not good enough. I made the call, within the hour tech was on route . I told him what I thought it might be. He agreed, said it's common in the heat. He checked inside and outside. Finding the cap was swelled. Luckily he had one on truck. Once running, he checked unit more completely. Very nice young man.

Carthage Air did a fantastic job on cleaning out our a/c unit. Kyle was very professional and thorough in all of the services like always. We also have the service agreement and plan on using them in the future!

Company is very responsive and gets you back running. The technicians are very respectful and the owner cares. Offered me money back on the job. The prices are high $150 thermostat installed will cost your $589.95 (30 mins of labor if you do yourself) and $173.77 to replace a capacitor ~ $30 part (15 min job). Great company just know you will pay for the service.

We have been dealing with our warranty company for 2 wks trying to get this unit fixed and have been given the run around and even blamed for the unit not heating by the agent with the company. I finally got fed up and decided to have it properly looked and called Carthage Air. From the initial call to the technician Kyle showing up was fast with and hour or so not 2-3 days. They had us back up and running in less than 2 hours. They actually found the true issue vs what was told to us by the warranty affiliate. I'm so glad I made that call and definitely highly recommend Carthage Air.

From the office staff to the repair technician, everyone was awesome. I cannot recommend them enough. Professional, knowledgeable, and friendly. They take care of their customers! Thanks to the team that got our AC back up and running!

Always does a great job . I’m disabled and they make sure and ask if everything is running good and check on my unit and clean up after their selves. Love Kyle

I spoke with Jo and he right away got me set up with the help I needed.Cody and Juan in stalled my new heating system .They were were very prompt and professional.i have alway received very good care and the people there let you k ow they care for your needs and want to help you .

I've dealt with a lot of service people in my life and I must say that Kurt with Carthage Air was among the best representatives of customer service I've experienced. He came in, assessed the issue, gave us a clear and simple explanation of our options, and then he and Javier(I think) performed the work quickly and correctly. From the first phone call to the office yesterday to completion of work this company is worth hiring and telling your friends and family about. We're most pleased. Thank you Kurt and Carthage Air.

I called them on a Saturday afternoon and they were at my house within 45 minutes. Very professional, knowledgeable and kind. Also quick! Definitely recommend them!!!

Called late Friday no appointment. Juan and Xavier showed up in less than an hour and had us up and running in 20 min. Best service I've ever had; professional, friendly and informative

Couldn’t ask for more…from initial contact to the completion of the task. Very knowledgeable and professional. We have had other businesses service our A/C and never have we been completely satisfied as we were with Carthage Air. Highly recommend.

Knowledgeable, friendly, professional staff. Great pricing. I called for service and they showed up within the hour. They are my go to hvac guys.

Excellent experience from the initial consultation to the actual installation. Everyone went above and beyond my expectations. We received several calls to make sure we were satisfied with everything. I would recommend them to anyone. Thank you for making a stressful decision an easy one! Great team work

Had them quote and install a new system in my home. They are extremely professional and obviously know what they are doing. Joe made sure I had exactly what I wanted and Cody and Jaun did a great job installing. Couldn't ask for a better experience

I am so pleased with the exceptional service and follow up I have received from this company! Everyone has been so polite and considerate always answer all my questions. If the person I’m speaking to doesn’t know they say so make a note tell me they’ll find out and call me back, and they do!! After installation they cleaned everything up and put everything back like it was. Explained everything very clearly to me how to use my new furnace explained how it worked when I asked, I love details! They didn’t mind at all, all my questions. I will be so glad to recommend them to anyone needing a new unit or service!! I love these guys!! Even the helper was a sweet young man working hard, was so nice to see a young man, had just graduated from high school, working hard and learning a good solid trade. Ty! For all your hard work Cody and your helper, didn’t get his name ☹️.

Anna was very helpful and informative on giving us an estimate for whole home generator. She explained everything and answered all my questions. A pleasure to do business with.

Both guys were great and answered all our questions. Got the leak fixed in no time.

Hunter and his helper were great. Highly recommend

Our maintenance Technician Anna has always been great. She performed the Generator installation and comes out for the periodic maintenance every year. We couldn't be happier with Anna's service and attention to all the details! Our generator runs great and never lets us down!