All reviews for LawnStarter Cedar Park

I am relieved to see I wasn’t the only one who stumbled to the mess of a business that is LawnStarter and came out confused and upset over what’s happening with those guys. Although I do feel bad they had to experience it alongside me.

We set up service, and needed it done within a week. They kept changing the date, and then missing said dates, with no communication. The crew assigned to our lawn never responded to an messages, and the one time I called the office they vaguely promised a future date.

It’s wild. I’m not even mad. I’m just confused. What is happening there? What’s wrong with you guys?

Promises are never met. Always reschedules and finally gives some reason for not servicing. I cancelled the entire contract within a month.

Lawn Starter assigned 3 service providers but none of them showed up. Finally I had to cancel before even a single service. Though App idea is excellent but I wish App does mowing :) . Great example that technology can not alone work without great people .

Hired this company over a year ago to take care of our lawn and they have been the most unreliable and irresponsible since the end of May 2021. Their crews scheduled have just “not showed up” and we would only be notified of the no shows later. Our service would be delayed and canceled… while our lawn just continued to grow. When we called to discuss the delays and issues, LawnStarter customer service said they would waive any extra fees for the next cut. When a crew finally showed up, they did not cut our grass- but instead took pictures of our lawn and sent us a quote for a much higher amount. In the meantime, our sweet neighbors have been complaining and disturbed by our lawn. This is unprofessional and embarrassing. As a lawn service, there must be more faithfulness and accountability in the service we have signed up for… or at the very least, a back-up crew if the main crew can’t make it.

UPDATE 7/18- called the company and still no improvement. Multiple conversations and complaints later, the only thing we can consistently count on is that the crews that are assigned to mow our yard WILL cancel. Just received a message from the crew that was supposed to come today, rescheduling due to “inclement weather”. It’s been partially cloudy and in the 80s all day! At the time of this update, this company has “rescheduled”/ reneged on their commitment for almost 2 months.
Save your money. You can do better. LawnStarter obviously can’t.

It’s been a horrible experience thus far. I’ve only used them one time. For my 2nd time I got a message from Cesar my lawn crew letting me know they wouldn’t come Tuesday or Wednesday because there was inclement weather. What inclement weather?! I sent him a message letting him know there wasn’t any inclement weather and he needed to be here and come by Wednesday. He said he would stop by Wednesday to take care of the lawn. Wednesday came around and he never showed up. I messaged him and he gave me the excuse that he could not get to my lawn so I was first on his list for Thursday morning. Guess what?? Thursday came around and he never showed up. I messaged him again letting him know he screwed up and I would contact the office. Well, he could care less literally, didn’t apologize or message back. He was replaced with another crew and that crew was suppose to come out Friday or Today Monday 5/27/19 (Memorial Day) guess what? No one showed up again! It’s been 3 weeks my Lawn hasn’t been taken care of and no one at Lawn Starter seems to care or do anything about this. What’s going on? Is this how you treat new customers. I am looking for someone else as we speak. This is horrible customer service and as soon as I can find someone reliable and consistent I’ll be gone and never using you all again. Pathetic and disappointing.

DAMAGED PROPERTY AND DIDN'T PAY... as I look at the hole in my window and our torn lawn swing, I just wanted to make a review to let the world know how HORRIBLE working with this company was. RUN!

Don’t click anything on their website - RELENTLESS and keep saying I have services scheduled despite never signing up , STILL saying I’m signed up.

First 2 mows were actually great. No one ever showed up for the 3rd mow (you cant cancel services until after the 3rd mow) and the company says they aren't sure if anyone will come. Meanwhile, my front and back yards are both very high. And even reaching customer service took several days, multiple emails and a 45 minute wait time being on hold. Would not recommend this business based on the customer service alone.