Reviews of local pros in Cedar Park, Texas

Responded promptly to my call even though it was a holiday weekend. James was very informative as to what they would do. He assessed the damage, gave me an approximate cost number, left fans in 3 apartments and arrived promptly at the time he said he would the next day. The problems were very well resolved within a couple of hours.

Big Guys Restoration saved the day!! They were very professional and knowledgeable. Helped us with our emergency and was very responsive. Glad to know who we can count on if this ever happens again!

The very first encounter with owner was a red flag. He was very rude, however, as a renter, I allowed the owner to deal with him. She too had an encounter with him but still decided to move forward. Most of the work was done while we all were at work but we have Ring cameras. First… they walked all over my white carpets in my bathroom with their work boots completely dirtying them. They would use our bathroom and leave pee around the rim and the seat up. We saw them on camera taking pictures of some of the art on my living walls. But the straw that broke the camels back was when they started opening boxes of snacks (rice crispy treats) and stealing our food!! When we complained to the owner, he acted as if we were lying, like BRO… we have cameras. When given an ultimatum, he chose to pull out the job rather than apologize for his worker’s theft and behavior! HORRIBLE EXPERIENCE!!

Big Guys Restoration helped save our home! A very professional team throughout the process, they were super involved from start to finish & even helped us get the Insurance claim out to the adjuster. Thank you BGR!

I had Andrew come and clean my travertine shower. It had a lot of mold that had made it's way behind the stone and he cleaned it spic and span. Walls and pebble floor looked great! Would definitely recommend them 👍👍

I highly recommend Big Guys. I used Big Guys to clean up and rebuild after a water leak. The workmen were courteous, showed up when they were supposed to, and did a professional job. The office staff worked hard to make sure I got the maximum reimbursement from my insurance company.

We had a flood in our downstairs bathroom on Christmas Eve and we called big guys to help. They arrived with in an hour and saved our Christmas. They cleaned up the water, dried and replaced the damaged areas very quickly and very professionally. Thank y’all so much for coming out and helping us during the holidays!!

We needed caulking around bathtub and tile. We were really impressed with the knowledge and experience of the supervisor as she evaluated the job and directed the crew on how to proceed. The workers did great work and we were well satisfied with the finished product.

Note - this review is for Steam Doc, a sister business. Owners and the guys that came to our house were all super professional and responsive. They explained what each step was, gave us time estimates, warned us when pets needed to be kept safe from chemicals, and were very COVID safe. Masks always, from start to finish, and touch less invoice.

Andrew was extremely helpful and did a great job. Kitchen tile looks amazing and carpets smell like new. I am excited to start moving in my furniture. Thank you so much.

Ivan and Roy just completed a few items on our house through Lennar. They went above and beyond to get the jobs done well and explain to me how they fixed the items that needed repair, i.e. the stair rods, towel rod hanger in the bathroom, and finalizing work on our upstairs balcony. I really appreciate their attention to detail and their kind attitude. It was a pleasure working with them.

Big Guys Restoration to the rescue. Along with many others across the city, Feb '21, the winter storm in Austin caused my tankless hot water heater to burst sending water pouring down the wall of my garage.

I immediately called Big Guys Restoration...and even though they were swamped with emergency calls, they still came by to assess the damage in my garage and helped me develop a plan.

While I had already cut into the wall to begin the drying process, Big Guys restoration performed moisture tests and recommended the other spots that needed to be checked, dried and repaired.

I very much appreciated Big Guy's Restoration service. My garage damage was not as urgent as others in the city, but Big Guys still gave me first class attention, worked me into their schedule, and gave my family peace of mind.

I truly appreciate their service!

Looking for a local business and reached Daniel who was able to schedule me in for the next day. Communication was great and Daniel arrived on time and initial results look good. Expected to need to wait for carpet and tile to dry which I’ll check tomorrow. So plan on time for that.

Where to begin… The folks working at Big Guys are awesome. It’s obvious they actually want to do a great job for their customers. It’s also apparent that they take pride in their work and reputation, and the quality of their work and their customer support reflects that.

I had a very slow roof leak that eventually caused mold damage before we noticed any drywall damage. The home builder contacted Big Guys, and they jumped on it almost immediately. I happened to mention that my wife was 8 months pregnant, and they actually prioritized the work to try to get all the mold remediated before the baby arrived! What other company would care enough to do that and work with a customer’s personal circumstances!? That was a HUGE help and I’m sure any new parent would agree is an immense stress relief.

Before anyone went to my house, I got a call from Leathea, who was great from day one until the very end. She warned me the work would be intrusive and frustrating, but she clearly explained to me why that was the case and how mold greatly complicates the situation. Trust me, it was incredibly frustrating, but please don’t fault Big Guys for that - they’re simply following protocols and are doing everything in their power to make sure your house is properly remediated and that your safety is never in question. Leathea kept me filled in during the whole process, and she never hesitated to make herself available for a phone call or text message to answer any of my questions.

As for the work, I was helped by Tylor and Bryan. These two did an amazing job clearing out the mold. When the assessor came out to take air samples to approve the remediation, he actually commented to me, “This was a very good job. These guys took good care of you”. Hearing that from someone with 25 years of experience definitely gives you some reassurance! Also, I noticed that Tylor and Bryan were very careful in my house. It seems every time I have a cable technician, plumber, or some other repairman in my house, they bump the walls with their tool belts, dirty my floors with their shoes, and are generally pretty careless. Tylor and Bryan, however, were very careful, and I could tell they were trying to not bump anything as they carried equipment and bags of garbage across my house. At the end of the job, there wasn’t even so much as a scuff on the wall - amazing! They were also very friendly and knowledgeable.

The work ended up taking about a month, but the majority of that was waiting on assessor inspections or test results and waiting on air purifiers and dehumidifiers to do their thing (and Big Guys was able to remediate the mold before the baby was born). During that whole time, I was frequently kept informed and updated by Leathea, as mentioned earlier. But, I even got a couple of calls from the owner, Charlton, for some of the nitty-gritty details (I tend to ask a lot of questions). Again, I don’t know what other company would provide that level of support and transparency.

I cannot recommend them enough. They worked with me very closely through a difficult and stressful time, and I could tell they were doing all that was in their power to minimize that stress and to help me how they could. And on top of all that, they did an excellent job! Give them a call for your next big job!

Wade was absolutely wonderful just like the last time he did my carpets in my other apartment. I cannot be more happy with the experience that I had and got.

Here's another big thumbs up for Brandon and his team at Big Guys. Had a water disaster plumbing leak that wrecked wood flooring. Brandon was one of the first on the scene in charge of the dry out process. Most impressed with the way he kept in touch, communicated what would be happening, when it would be happening and why. He and all the Big Guys were polite, professional, and careful with everything they touched. It was very nice to work with Brandon because he really cared about doing a good job and taking care of me during a very stressful event!

Good price, excellent work. I would highly recommend them.

Had Big Guys and sister company SteamDoc work on deep cleaning all my wood and tile floors. We though replacement might be needed, but the Big Guys flooring experts cleaning made the flooring look like a new install. Awesome.

Brandon and Freddy were great! They helped me to fix an ongoing issue at my home. Our dryer vent needed cleaning bc we could t dry our clothes properly. What I loved is that they wouldn’t give up until it was completely fixed. I would recommend them to anyone and certainly use them again.

They did such a great job on our carpets in our bedrooms-removed all the small stains that have been set for a couple of years we haven’t been able to remove! Andrew was very responsive, efficient and friendly! Will def use again and recommend!

Even though I didn’t have the best experience with Big Guys Restoration & Flooring, Barry’s dedication to the project was outstanding. He did everything in his power to ensure the job would be completed on time. I appreciate his hard work and efforts.