Reviews of local pros in Cedar Park, Texas

Very fast response friendly courtious and pleasant. Thanks for getting my leak fixed.

Called them in for a leaking shower faucet on a weekend and agreed to a $199 service charge. Thereafter, they wanted to charge $500 more flat to replace the cartridge (no breakdown). I declined and ended up paying on the service fee and replaced it with a neighbor's help in 45 minutes. So super expensive, I won't use them again.

TL;DR Summary: Extremely responsive after hours/weekend service. Tim was amazing.

Water heater started leaking massively on a Sunday. Was able to shut off the water myself, and immediately started looking for a plumber that was open. I admittedly called Benjamin Franklin last out of the ~10 plumbers claiming to be 24/7 ( the name/mascot seemed silly to me ), but they were the only ones that picked up. Some of the others are just getting back to me days later.

Tim arrived 15 min after I first called. Our water heater is in a difficult spot (in a tiny closet off of the garage) and he was able to quickly diagnose the leak source and identify where the problem with the drainage was. The original tank installers had installed the tank in a very lazy way, making service incredibly difficult without disassembling the plumbing around the tank, but he was able to quickly come up with really creative solutions that made it possible to service. He educated me on the whole system, and was able to answer in depth the technical questions I had about my system, alternatives (tankless), upgrades (re-circulation lines) and interactions with our enigmatic water softener system. He had multiple quotes ready for me when I asked for them, and was clearly tailoring his advice based on what was right for me, not what would get the company the most money.

Benjamin Franklin is worth the premium for their responsive 24/7 service. Tim is an incredible resource that is skilled, knows his stuff, and has amazing customer service.

When our water heater suddenly stopped working, I was able to get Tim and his assistant Gabe out to our house within the hour. He quickly diagnosed that the pilot light was out and led me through testing to be sure that was our only problem. He also gave me a quote on replacing the water heater, since it is well past its expected lifespan, and I know we are going to have to replace it before too long. But for now, we're up and running, good as new.

Benjamin Franklin Plumbers did an great job for me today. I needed a couple of plumbing issues corrected to sell my home. They came to my home same day within 1 hour of calling, I was impressed! Michael came in assessed the issues and completed the job quickly and thoroughly. Michael had the perfect solution for each situations. Thanks Michael and thanks Benjamin Franklin Plumbing! Satisfied customer!

Had Jared make a visit first thing in the morning after calling in late the night prior with an emergency. Prompt, professional, and reasonable pricing. I would recommend Ben Frank Plumbknv for plumbing service and maintenance needs.

Called with a known issue with our relatively new water heater. I ordered and received the replacement part. I got a couple of quotes for the labor to install and that was about $275. Wife proactively called to have someone do the job but they told her that there is a $99 service fee. They came here, saw the replacement part and told me the job was more than double what I was quoted elsewhere. Free hundred bucks in 5 min for them! They could do that to anyone. Quote a ridiculous price and charge service fees for no work. Smart business model. I ended up getting great service from Mike from Leander plumbing for half the price. He was surprised that Franklin quoted so much and also that they left the attic with the water heater doors off and and not the way they found it. Professionalism is hard to find.

Mike actually was able to arrive an hour before the scheduled window of time. He was cordial, able to answer my concerns with the replacement of our water heater, and shared some details I was not aware of, which may have saved me several hundred dollars$. We discussed options and he forwarded a detailed estimate for each. I recommend Benjamin Franklin.

Tim did a great job— thoroughly and patiently explain things to me so I knew how my RPZ pool auto fill worked, and what to expect with regards to next steps. He arrived on time and was very friendly. Only feedback I have is that the price for parts and labor or a little high with this company (not the technicians fault), about 15% higher than others in my area… though I will rate them EXCELLENT in customer, service, friendliness, responsiveness, and punctuality. Even the lady who does the scheduling for the office was very friendly each time I called and responsive on anything I needed.

I called for a leak detection as there was a visible water leak coming from the side of the house by the foundation. Since the plumber could not arrive till following morning I shut the water off overnight. When the plumber arrived on Saturday morning I apprised him of the situation early I showed him pictures of where the water at late and told him I had turned off the water. After discussing the details of this repair job along with several other projects that I wanted to have completed the plumber went back to his vehicle to consult with his boss about the pricing for everything. The plumber return after 30 minutes or so and provided some estimates. I then questioned his methodology for attempting to find the source of the leak. We discussed this in a variety of ways he described to me. I again advised him that my primary goal this morning was to have the leak detected and repaired. He again went back to his vehicle to a wait for his boss to call. After a lengthy time of more than 45 minutes he returned inside the house. He then discussed possibly having to cut into the wall and do some other items. I told him I did not want to proceed with the other projects as their cost were exorbitant however the detection of the leak was my primary concern and needed to be addressed. It was at this point that he finally decided that he should turn on the water. This is almost two and a half hours into the service job and he finally decided this might be a good idea. When he turned on the water he said there was no protection of a leak and said there was nothing further that he could do. Now that he has left about 2 hours after his departure the seepage has returned where I first and again. He neither instills or demonstrated any confidence in his ability to address the matter. On top of this I was still assessed a trip charger $119. For what?? He did not know the scope of the work nor how to address the problem or detect the leak. His final parting words or sorry I wasted your time! Wasting my time... He wasted not only my time but $119 of my money

JP and Donovan from Ben Franklin plumbing helped us with a water heater installation including electrical disconnect and expansion tank. Estimate was done quickly and beat two other major plumbers in town. Install was done the next day on a weekend and completed in a little over 4 hours. Guys were very nice and professional and the new unit works great. No complaints with our experience here.

Dave arrived a little early (which was great). He explained the pricing well (more expensive than we expected, but he and his partner efficiently worked on one part of the project while my husband dashed off for a replacement faucet). A few hours later, after fighting with some old parts that didn't go down easy, we were presented with a shiny new faucet and lovely running water. We are very pleased!

Ryan was very nice to work with and did a good job. I do wish your company would apply the initial fee, or part of it to the bill. It cost over $250 to replace the flapper and that seems a bit excessive. Other than that, I was very pleased with the work and prompt service.

Brandon, did and outstanding job on my plumbing project. I unfortunately, had to replace all of the piping in my old home due to its deterioration and age. Brandon was extremely professional, explained to me the entire process, and answered all of my questions in detail. He even saved the old parts to show me how corroded they were. Throughout the project, I had some special requests and Brandon was able to accommodate me on these. I am very happy with the quality of the work which was provided. If your looking for an honest straight shooter who's going to provide a quality project then Brandon is your guy! I am happy to utilize his services again!

Mike was excellent. Not only was he unexpectedly prompt (he arrived about 30 minutes after we called), he was extremely polite and quickly evaluated our problem with a slow running kitchen faucet and fixed that quickly. He also spent the time to go on the manufacturer’s website to see if a replacement part is available and to advise us on alternatives to other problems we were having with the faucet. We were thoroughly satisfied with his professionalism and courtesy.

I had a water leak in my garbage disposal and within an hour of Donovan Boston arriving, the new disposal was in place and he was on his way. Great, prompt service. Best thing was Donovan has been my service professional for several years and I have always received outstanding service. Great company and employees.

The Team at BF Plumbing jumped into action and resolved my issue in less than 24 hours. No extra charges just excellent service. The manager even called me to give me confidence in choosing the unit. As a woman I appreciated being treated with respect and being provided detailed info of issue and my options.
I will recommend and call them again.
Their Annual Maintenance program is a better deal than other local providers too. Make the call.

I needed a new electric water heater installed - called and they scheduled a technician to come out right away! Michael M was awesome and explained everything he needed to do, options and pricing. Very happy with service, reasonable pricing and would call again for sure if any plumbing service is needed!

Michael did an outstanding job! Our water heater needed replacement. He took some extra measurements and saved us $1000 by determining that "tall" unit could fit in the space where we had a short unit. The next day he arrived on time and got the new Rheem installed. He and his assistant were both courteous and professional.
I strongly recommend Benjamin Franklin Plumbing for any issue. They do quality work at a fair price. They helped me out once before when I tried to replace a toilet and discovered the mounting bolts were rusted.

Michael was professional, courteous, and detailed out what needed to be done. He gave us options of choosing just to do a smaller repair or to replace the entire water heater. He explained the cost before we went forward, and it was a very good experience. I would recommend Michael’s work highly. Upon completing the job he left the site in perfect condition, and he was probably one of the best plumbers we’ve ever had.

Ben Franklins team are reliable and always very professional. Highly recommend for your plumbing challenges! Special thanks to Scott for his excellent service.