Reviews of local pros in Cedar Park, Texas

The team is very professional and gave me two estimates regarding the repair snd replacement of a faucet for a very old tub.

I have now used the services of Benjamin Franklin Plumbing of Austin twice now and both times they were very professional. On this visit, Austin experienced an extreme deep freeze winter storm that caused my 90 year old mother's well head to freeze and caused severe broken pipes and pictured. Andy Garcia was the technicial this trip out who stayed in touch over the two day repair. His professionalism and high skill level at what he does made everything so smooth that I will not call any other plumbing service for our future needs.

I have used Ben Franklin Plumbing several times. I will say that their main positive is that they can get you a same day appointment or very close. Previously, they fixed a burst pipe on the same day, which I was appreciative of. He also came back to adjust it bc it was leaking and I was not charged a service fee. Awesome.
For my recent visit, they came on a Monday to look at my water heater. The plumber deemed it to be electrical and he was able to fix it. I was charged a diag fee and service fee. It stopped working 3 days later so I called to have him come back. I called the office to ensure I would not be charged and they confirmed I would not. Cool. He came back and used his multimeter to check the electric. He said the issue was from the breaker and I needed an electrician. No new work was done. He said he had to charge me the service fee, which I argued. He said the boss said he had to. I paid it. I proceeded to call the main office, but I went to voicemail. I left a message for the woman who I spoke to earlier saying that I was charged the fee despite them doing no new work. I said I wanted a call back. No one has called me back. I am taking my business elsewhere.

Donovan was professional, friendly and helpful. He fixed our neighbors water leak at the street. And then noticed our water line was crushed & bent. He went back to shop and got more parts and returned to fix our problem. He was kind and let us ask lots of questions. Thank you for having a nice young man, hard worker with your company. When we have some plumbing work done in the future, we will call Benjamin Franklin Plumbing. Thank you Rose and Larry Rogers

Ben Franklin Plumbing is awesome. I called them at 645am and left a message on voicemail; received a call back from Christine like maybe 10 minutes later. Got scheduled for an 8:30am appointment and everything went smoothly. Dave and his coworker came and looked at the issue, gave me a quote for the work (on the spot) and completed it within a reasonable time. We are a non-profit charitable organization that is run by all volunteers. We had an issue in our concession stand. Ben Franklin was understanding of our budget and helped with a little discount. I highly recommend!

Super excited for these new owners to start this business. We need a reliable plumbing business and they will definitely deliver.

Great technician who provided good input at to what he was seeing and doing. Kept me well informed as the repair progressed. Company is quite busy, so took a while to get here and price was maybe a bit on the high side.

Reality-been with this company for years. Always satisfied with the service and results. Got sort of pricy on occasion. This time was something very special. Last visit, different representative told me my faucet was substandard, could not be repaired and needed a new one. Without going into great detail, finally referred to a wholesale place. They were wonderful, purchased the new faucet, took a while to get here. No big deal. Called Ben Franklin to schedule the install and left to next town to get faucet. Before I even got back home they had a representative ready to do the install the same day. Rarely heard of, right? Enter Mr. Michael Matheny, Awesome young man. He said he could do a diagnostic on the faucet, which he said was not substandard and in fact had a limited life time warranty. Good news. He found the problem. (I have since contacted the faucet folks and they are sending the replacement part-free of charge.) I had waited so long at this point I ask that Mr. Matheny just install the new faucet and I will give the other one with the new part to Habitat for Humanity. We need more Mr. Matheny's in this world. Times are hard for most folks and his honesty and true desire to help me save money and still preform a quality service are more than impressive. It is the Matheny's (few and far between) that make a company stand out -the Matheny's are the ones that keep people coming back. My decision is made. I will stay with Ben Franklin, but I will specifically request Mr. Matheny, always. I suggest others do the same. Blessings to All!

Thank you Scott, Dave for the great work you both did. I apologize for the neighbor you had to deal with. You guys did a great job. Thanks again.

Way overpriced and clueless. Called for an emergency leak in my backyard. Quoted me an insane amount to just temporarily fix it. (Another plumber fixed it for less than half, for good). They then could not even find the main for the sprinkler to shut it down. Money down the drain. Avoid at all cost.

I had the Benjamin Franklin Austin team out to replace a garbage disposal. Appt setup was a breeze, tech was on time and knocked it out right away. New disposal is a million times better? Thanks to Fred and the Ben Franklin team!

Jarred, master plumber, was a bled to gix our broken toilet valve and toilet in record time. He was available on short notice. Very professional and courteous. I would highly recommend this plumber.

This is for the South Branch but Andy was amazing. Very friendly and thorough. He was very meticulous about digging cleanly and putting back the soil. The price was reasonable and we switched it when we found the real reason for the leak. This was frankly the only plumber I could find within two days without having to charge for emergency calls or whatever. Granted, the call (to have them visit) cost itself is a little expensive but I really lucked out with getting andy. Very friendly, honest, and professional. Highly recommend.

I was very impressed with my first use of Ben Franklin plumbing service. Timothy reviewed two problems to see if I needed repairs and then replaced three outdoor faucets. Quality work and communication. Arrived on schedule. I will be using Ben Franklin Plumbing if I need other plumbing repairs.

David, the technician arrived on time. Quickly diagnosed the problem and showed me. He gave me several options to fix it and the prices. Once I approved the work he was fast, friendly and efficient. I would definitely recommend Ben Franklin and David.

This company seems much more focused on making money than meeting customer needs. I contacted them to have a licensed plumber check the gas connections for my water heater and HVAC, just to confirm there were no leaks. I didn’t suspect a leak, but wanted professional verification.

When scheduling the appointment, I clearly explained my request. However, they refused to provide a quote for the gas leak check. Instead, they said there would be a minimum $99 fee, and that the actual cost couldn’t be determined until the technician assessed the situation onsite. OK, fine.

When the plumber arrived, I again explained that I was looking for a simple gas leak check and verification. After a quick 10-minute look at the appliances, he told me the only test he can offer is a pressure test — priced at $1,000. I was shocked. There are many standard, less expensive methods for detecting gas leaks (e.g., visual inspection, soapy water test, electronic gas detectors, gas sniffers), yet they only offered the most expensive option.

I asked how long the pressure test would take and was told less than an hour. So essentially, I paid $99 just to get a quote for a $1,000 test that involves no repairs — just using their tools and a plumber's time for an hour. That’s effectively $1,000/hour.

Later, I contacted another plumbing company. Their pricing was less than half of Benjamin Franklin’s, and their service included more comprehensive checks and other items.

Given this horrible experience, I will not be using Benjamin Franklin Plumbing again.

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[Comment after reading “Response from the owner”]

The owner’s response only reinforces my original impression — that this company prioritizes making money over addressing customer needs. They seem to exaggerate every situation to justify selling more expensive services.

In my case, I simply wanted a basic gas leak check and verification, with no known issues or suspected leaks. Yet, they offered only one option — a $1,000 pressure test — while dismissing other standard and legitimate methods used across the industry. Their reasoning was, “$1000 would be a small price to pay if it prevented a fire or worse yet the loss of someone’s life.”

If that logic applies to everything, then perhaps they should set a $1,000 minimum for all services. For example, if a customer only needs to install a gas shutoff valve, they could insist on a $1,000 pressure test, because, “$1000 would be a small price to pay if it prevented a fire or worse yet the loss of someone’s life." Or if someone wants to install a water shutoff valve, they might recommend a $1,000 water pressure test — since, by their reasoning, “it could prevent water damage that costs tens of thousands to repair.”

This kind of approach doesn’t demonstrate care for customer safety — it shows a business model focused on upselling and inflating costs under the guise of safety.

Gimmicks, 4+ hours of work, problem not resolved, plumber consistently correcting my words (snake a drain vs. cable a drain). Charged me extra for 2" drain pipe in an old home. Offered to rip through walls for another $3K plus a membership to their club for $500 which gives you access to more discounts. Another plumber came a few days later to give another estimate and fixed the clogged drain within 10 minutes. This is a slick big franchise company who bought an older Austin business. I called to give them this feedback that someone else was able to fix the problem and the manager never called me back. Do not recommend.

We were in a tight situation and needed a plumbing repair on the same day. Fred was exemplary at understanding my need and working to secure me a same day appointment. My plumber, David G, completely exceeded my expectations. His communication, his patience with explaining what is needed and his quick thinking at answering the endless, “Yeah, but what if -”. Although the repair couldn’t be fixed the same day, they are going to be able to fix it the following day after securing a hard-to-find part. I called them at 10:00 am this morning and it’s 3:22 pm and my problem will be rectified fully by tomorrow. I’m an extremely happy customer.

Benjamin Franklin Plumbing is the best I’ve used in Austin over the 25 years I’ve owned a home here. I’ve used them several times now and they are courteous, communicative, punctual and do the job correctly at a fair price. Recently, Timothy was fantastic. He diagnosed a complex issue, explained it and made recommendations providing options, then promptly made the repair. Would use again and again.

I called the office at 7:30am with no hot water. They answered and Mickey came to assess my heater by 10am. It was 27 years old Hot water heater from 1998 😳 It was time. He was very professional and helpful. He gave me the quote, I paid 50% and then Scott and Dave came later and installed it in the afternoon. They worked hard since it was an attic unit. The new unit got a dent but should not effect it’s functions. I was glad Benjamin Franklin plumbing were prompt and professional.

They came to help me with a sewer backup. Everytime I flushed the toilet the water would come out of the bathub. They use a roto rooter machine to clear the lines