Appliance Repair reviews in Channelview, Texas

Jenn Air uses ASI appliance company for repairs on home appliances. I was extremely disappointed with the service provider (John) ... He started with attempting to pull the dishwasher out of the cabinet before removing the screws which secure it. My husband informed him that the dishwasher is attached with screws and they needed to be removed. John proceeded to remove the screws.....Next, he pulled/jerked on the door handle to slide out dishwasher after removing the screws. He fixed the broken door hinges ( which was the original problem) and put the dishwasher back under cabinet attaching the screws. However, the dishwasher was noticeably uneven and I asked the contractor to try and make it level. Once again, he pulled on the appliance attempting to straighten with the screws attached to cabinet. The solid red oak cabinet frame now has cracks on both sides. He stated the it was the uneven floor causing the problem even though it wasn't like that before. In addition, he's seemed in a hurry and stated its company policy for home owners to remove appliances themselves. My husband and I both believe that is a ridiculous company policy. Never use this company with or without a warranty.

Our Whirlpool washing machine stopped working due to a manufacturer's defect. ASI was contracted to make the repair when Whirlpool sent them the part, which was backordered. In the meantime, an appliance repairman whom we now regularly use because of his promptness, kindness, and knowledge, showed us a workaround until the machine was fixed.

When the part was finally sent to ASI and a repairman was sent out, he was in and out so quickly according to my wife (I wasn't home). He never tested the machine to make sure it was working properly, and the workaround we were shown was no longer working, either. We called ASI, and after explaining that the repair was done incorrectly, the person said it would be about another week until the company could get someone out to fix it. We didn't want to wait that long and called our reliable appliance repairman. He came out the next day, ridiculed the lack of knowledge of the ASI repairman, and had the washing machine working in less than an hour. Sure we had to pay him when this whole process should have been free under warranty, but it was worth it in the end. I will never use ASI whatsoever.

I would like to give Mr. Jerrell Wilkes: the highest recommendation for servicing, professionalism, and timeliness. Explicit instructions was given and the execution of repairs was completed effortlessly.
Great job.

Do not recommend. DO NOT USE THIS SERVICE PROVIDER. They will drag you through a prolonged waiting process and send people at different times, allegedly order parts that take weeks to arrive, and promise to fix your applicance and in the end, show up at your home AGAIN and proceed to make more excuses and REFUSE to service you. Whirlpool sends them on behalf of a warranty and have done absolutely zero fixing in the whole month I've been in contact with them. So unprofessional.

My guys name was Martin. Took forever to get scheduled, because they call you the day of and expect you to take off of work waiting to see what time they come. I had to have my property manager let him in and be with him because he didn’t feel comfortable being alone with the fridge, which I understand for liability purposes. When he finally came, he was extremely rude to her. He just seemed irritated that he had to be there and was in a hurry. She wanted to call me so he can talk to me and tell me what’s going on and he says “No, if that’s the case I’d call him when I get the chance. You’re acting as the homeowner.” She then wanted to record what was going on to let me know and he says “You see, no I’m not trying to get recorded. You’re acting as the primary homeowner. I don’t need to talk to him, I’m talking to you.” Okay so if she’s acting like the “homeowner”, then she can record whatever she wants in “her” house. Terrible experience. He also said I shouldn’t have messed with the freezer. Well, if it didn’t take 3 weeks to get you in here, I wouldn’t have done that.

Tech did a good job and washer was left working. I just wished my washer had been fixed faster but I know some parts were difficult to get. The price i paid was through a plan and includes labor and all new parts. I did not paid ASI Appliance directly, they were paid by plan extended plan i got through my washer manufacturer - Whirlpool. AJC
Update 12-30-25: They came back out when my washer started acting up again and determined it was the main "board" that was messed up and needed replacement due to not communicating correctly. They ordered the part that arrived within a week and came back out at AT MY CONVENIENCE" which was great and fixed it. This time around it was quick and fast. So far washer working correctly but will tested it better once larger loads need to be washed. AJC

TERRIBLE CUSTOMER SERVICE, DON’T USE THIS COMPANY! We had a confirmed 8-12 window for our dryer repair and I took the day off for the appointment. Tech called just after 8am and left a voicemail that our window was 8-10 and we needed to return his call to confirm or he would cancel. We called him back within 5 minutes of his call and he ignored our calls and texts. After calling the office (well within our appointment window btw), they told us the technician canceled our appointment. WHY HE TOOK IT UPON HIMSELF TO DO THAT NO IDEA. So I lost a day of pay and we still have a defect dryer.

I was very impressed! The company was great at keeping us updated. The service was completed quickly and efficiently. Our repair man even went above and beyond, fixing an extra issue with our appliance. I was very happy!

I give this company five stars due to the determination from Mr. Gary L's presistance My Magtag washer has PROBLEMS from the beginning. It would make a very loud rattle sound when agitating. Luckly it is still under warranty because if not this could have cost me alot with service fees starting around $149.00 to come out. It took Mr. Gary over four tries to come out to figure out what is wrong. Call Maytag support, was no help.
Mr. Gary replace almost everything mechanical except for the motherboard. The washer still is not operating to it full potiental concerning the noise factor but it is better. This is no fault of Mr. Gary, he did everything possible that he could. This is just a lemon washing machine. Thank you for your patience and help Mr. Gary.

Believe me guys if I could I give cero stars. You have the worst people working for you.
I called for my laundry machine. The problem, after 3 ½ years been using it started to shake in a violent way, hitting the walls. The first technician you sent me, lectured us and in a sarcastic and disrespectful way said the problem was the sheets and the way my wife placed the clothes inside the machine. After his explanation he himself placed 2 clothes and said, anymore questions because I have to leave, I asked him to wait ans said no. And of course, the machine hit the walls so violent that made a big hole in the wall. The second technician that came in after I called back again, was rude and basically said, there is nothing wrong with the machine and left. Both technician spent no more than 10 minutes in my home. I called a maintenance guy who works for rent apartments and check it out and after 10 minutes found the problem, it was the suspension system. With the new parts and the labor charge me with $190. I gave for free to your company $164, for nothing. I don't know if this is a racist thing because I'm Hispanic or because your technician doesn't know a thing about laundry machines. I swear to you that I was thinking sue them. Not just for the money that I lost with you but for the disrespectful way you treat me. I guarantee you keep this path and in some years now you will have no more customers.

My technician, Clayton, found that my heating element had broken and obtained the oven information needed to get the correct element. When he returned to install the part, he did it in a timely manner. Kuddos to Clayton for his part. My concern has to deal with the amount of time needed to obtain the needed part. Isn't this an item that should be on a shelf for easy access versus ordering it from the manufacturer? Waiting three weeks for a needed part seems unnecessary.

Very professional and quick service with the part order and repair for my range! Derrick is awesome! The price for the diagnostic and the price for the part was much better than purchasing a new range plus the diagnostic fee went toward the repair. I was thankful they were able to get the part I needed. This is my second time using ASI and Derrick's second time. The first time was a repair for my ice maker. I'll continue to call ASI for future repairs if needed. Thank you again ASI and Derrick!

Derrick was the BEST! It took a couple of trips to determine exactly what was wrong with my refrigerator, however he got it done! He was professional, friendly, and explained the repair to me in a way I could understand. Scheduling with ASI was simple, and the confirmation process and scheduling window was very reasonable.

Sarom was great. Received a text early on the day of the appointment, with a window of 9:00 - 12:00, and a promise to send a text 30 minutes before arriving. The text came but was for 15 minutes and he arrived 16 minutes later (even with detours and heavy road construction in our neighborhood. It was a warranty repair and he did it quickly and efficiently and was very personable. I would highly recommend!

Dadrick with ASI was very professional and knowledgeable with troubleshooting and repairing my Maytag washing machine. He called and provided an arrival time the morning of the service appointment, arrived on time, worked efficiently, provided updates and answered my questions. I would highly recommend ASI and Dadrick! Thank you for getting us back up and running.

Jerrell is a professional and performed a fine repair to our dishwasher. He provided us with diagnostic and a good estimate for the repair job. Jerrell came over as planned with the replacement part and successfully resurrected the dishwasher. I found Jerrell open to sharing on what he was doing and easy to talk to. Thank you for a job well done Jerrell!

This was a Costco extended warranty repair at 1-1/2 out of 2 years. Based on my description, ASI preordered the part that was suspect. Because of this, I had to wait a week. On the scheduled day, Chris came out and said he knew what the problem was and could fix it quickly (bad control board). Sure enough, he was done in 5 minutes. He then demonstrated that the washer was working properly. He also took the time to show us some of the features we were not aware of (like how to ensure sufficient water is being used). Thanks, Chris far a great job!

Sarom did an excellent job of locating, diagnosing, and explaining the problem. We had orange flames on all the gas burners of our stove. I noted we had a gas dryer. He checked the dryer flame and found that it, too, had an orange flame. He diagnosed it as gas line problem. He recommended to check & see if our neighbors had orange flames, too, to isolate the problem - our line or main line. Nothing wrong with our stove, thank goodness, and thank Sarom too! Great job and great person, too! Thanks.

For reviewers: Please be aware that this company is extremely disappointing. They were assigned by Whirlpool, but the service has been unacceptable. We have been waiting 6–7 months for a microwave part that never arrived. During this time, we have been without a microwave. The appliance was brand new and only lasted two months before needing service.

Communication with the office is also very poor. The representative speaks very quietly, and the phone volume on their end is extremely low, making it difficult to hear or communicate. It feels unnecessarily frustrating to even have a conversation with them.

I strongly recommend that Whirlpool assign a different service company.

I used this service for a warranty repair. Demarcus was on time and did an efficient analysis, He had to secure a part and fixed the issue to our satisfaction. He explained what the issue was and how to minimize its chance of reoccurrence, He was polite and friendly throughout the experience and I would not hesitate to recommend him.

The techs are top notch. Was able to tell what was wrong with just by the noise. Seems Whirlpool has a "recall" on defective mother boards.. took Whirlpool 3 months to ship the replacement. ASI got to me with replacement as soon as they received it... Installed it, no mess, no fuss.