All reviews for Air Tech of Conroe

⭐️⭐️⭐️⭐️⭐️
I had a fantastic experience with Air Tech of Conroe, thanks to Joel Castaneda Jr.! Joel came out to my home, diagnosed the issue with my AC, got it cleaned up, and had it running like new in no time. He was professional, knowledgeable, and kind throughout the entire visit. What really impressed me was that he took the time to explain everything and made sure I was completely comfortable with the service. And to top it all off, they even waived the dispatch fee — such a generous gesture!

Joel truly went above and beyond. It’s not every day you get service this good. I highly recommend both Joel and the team at Air Tech of Conroe. Thank you again!

Great service! Fast, reliable, good communication, and professional.
Highly recommend Dustin Taylor and the Air Tech of Conroe team.
Had a service performed by Joel Castaneda today, professional and on time.

Gregory Meza showed up in a timely manner and after assessing our needs, got right to work. He was very professional, courteous and kind.
We are satisfied with the work done and appreciate being scheduled so quickly. 😃

Credit where it’s due: Air Tech responded quickly and came out on a Sunday, which I appreciated. Unfortunately, the rest of the experience went downhill fast.

The technician, Rory, spent less than 5 minutes in my attic and delivered the “bad news”: a leaking coil (with oil supposedly everywhere) and “mold” due to “improper dehumidification.” He then presented two options: an $8,000 coil replacement or a $20,000 full system replacement.

I got a second opinion the next day from a well-known competitor. They spent ~30 minutes diagnosing with a leak detector, confirmed a leak, found no mold, and identified air leakage/condensation issues in the plenum that explained the mildew. Their pricing was roughly half of Air Tech’s—both for a coil replacement and for a full system.

I ultimately replaced the system with a professionally installed American Standard unit at a reasonable price. Moral of the story: if Air Tech is your first call, make sure your second call is for a second opinion—because my Air Tech estimate came with a side of Chicken Little

I would give zero stars if I could. This company’s pricing is beyond shady. They quote me one amount over the phone, but once the technician showed up, the price magically increased by several hundred dollars with no clear explanation. Every question i asked was answered with “that’s just how it is,” which tells me they either dont know what they’re doing or they’re just hoping the customer will just by buy a new system.

On top of that, the technician didn’t seem confident in anything they were doing. They kept “checking with the office” every couple of minutes and still couldn’t give me a straight answer. I honestly dot think they’re properly trained.

After all that, the issue still wasn’t fixed I ended up calling another company who solved the problem in under 20 minutes.

Save yourself the headache- spend your money somewhere else.

PS Don’t tell them that your system is over ten years old on the phone, they won’t fix any problem and just push for you to buy a 20,000 dollar AC unit.

Heater went out during this 40 degree weather. Scheduled twice with them two days ago and explicitly stated the job will require two ladders. Under no uncertain terms was this communicated on my end. The young lady scheduling the appointment said this would not be a problem. The time was set for 7:00pm this evening. We cancelled our plans and got off work early to make it home before the tech arrived. I was called 30min before the appointment and was told that they needed to schedule during hours of light. Why was this not communicated two days ago when we scheduled? We now cannot get them scheduled until mid week next week. Zero communication, zero attention to details. and they have no concern for your time. They only care about THEIR schedule. Trust me, you’ll be treated as a mere number. Unprofessional and no concern for the customer. First impressions are huge. This was an epic fail. Obviously, we called someone else for the repair.

Scheduled a technician to come check out our furnace for short-cycling and intermittent no heat. I had looked the system over beforehand and noticed I was getting no voltage to inducer motor. When he arrived, the furnace was running, and he stated he had not done anything to it. During the visit, he did not check any voltage, components, or make any attempts to reproduce the short-cycling or the inducer motor not turning on.

After, he did take the time to have a conversation about how the installation of our unit by the builder was trash, that the only fix for my 7-year-old system was to rip it completely out, and replace a working AC and serviceable furnace with a $30,000 Trane Unit and install.

I've since replaced the control board myself, updated the thermostats, and the furnace is running fine. I'm sure I may need to service other components on it in the future, but I won't be coming back to Air Tech for that. They only seem interested in big-ticket install sales.

Everything was supposedly fine with our system while we were paying for the membership, and we were told no extra work was needed.

Right after we canceled, a new “issue” appeared: we were told the drain pipe is too small.

It feels very questionable that this wasn’t caught and fixed the first time we had trouble, and it raises concerns about how our account was handled