Swimming Pool Contractor reviews in Coppell, Texas

Robertson's did a great job from start to finish. Communicated well and the quality is top notch. I've worked with other pool companies and for the quality and service they are definitely one of the best.

The service we received from Robertson Pools was abysmal when we refinished our pool. They indicated that we could choose the coping, but, alas, we returned home one day and they had installed what has to be the most inexpensive and ugly flagstone they had in the shop. We asked them why they didn't let us know they were going to do that so we could choose the coping. They said - call the sales guy. We did. He said call the installer. Can you say run-around? Then we say that we would not pay for that coping, so they said they would put a lien on our home until we paid. Then, when it was time to lay the concrete, their piping was red-tagged by the city. Robertsons refused to come out and fix the issue. So I had Richard Platz and Golden Pools come out and fix the problem so that the plumbing would pass the pressure test. Richard Platz and Golden Pools were amazing. Robertsons, was simply awful to deal with - we could never speak to a person that would take responsibility for helping us. It was always someone else's fault - even though whosever fault it was was in the Robertsons organization. Simply abysmal.

This is the kind of contracting company you fear having to deal with.
We contracted them to remodel our pool and backyard. The project started in 8/2014 and is nearly finished in 3/2015. That is seven months when we were told to expect about 6 weeks.
The source of the problem with them is lack of project management and a contract that permits them to be paid fully before the work is done leaving the customer with little leverage to get a job done correctly.
Besides the additional damage they did to our house in the process, (a 6'x4' window was destroyed and a patio demolished that wasn't supposed to be) the major delays were caused by their random appearances for work and constantly holding their hands out for the next payment. Payments were held as long as possible, because they felt they could demand the next one without actually finishing the phase they were on.
Now we are arguing with them about fixing a 10 foot crack in the deck they poured. Their contract claims that is not covered under warranty. So, basically they are stating to not expect a quality job from them.
Don't use this company.

After spending $14k on equipment replacement. Had a service call within our warranty period. Wasn't told we would be charged. They charged our cc on file w no communication about it and then accused us of tampering w the wiring when we called to say this was a warranty issue. Very unprofessional and rude. Never use again.

After your response, I want to make it perfectly clear to everyone..we DID NOT receive any email or communication about what our credit card was being billed. If we had we could have addressed this at that time. It was only after I received our cc bill that I was aware that you charged us for this call. So again, basically calling us liars. Your business practices are par for the world we live in. Absolutely no decent customer service. We will continue to "advertise " for you.

Our sales person Nick was fantastic and we are very happy with our pool. I'm in the home building business and have made several referrals to Robertson Pools. Their weekly cleaning service also makes pool ownership easy to maintain.

We suffered frozen pool equipment from the terrible Texas freeze . It resulted in our having to replace our pump, heater, filter and pipes. Robertson Pools was very responsive and were able to inspect our pool within days which was amazing considering the number of customers needing their help. Robert inspected the damage and advised me of the extreme backlog on parts but told me he'd do his best to get what we needed as soon as he could. In less than a week, PJ came out with a replacement pump & filter. When he fired things up, he found some other issues and needed to replumb some of the pipes and fittings. One of the fittings was unavailable and on extreme back order. JP searched high and low and found what he needed. He came back out right away and we are now up and running. I highly recommend Robertson Pools and really appreciate Robert, JP and the team for their care and service.

Just be aware of who you're dealing with. They don't do their homework and they don't set expectations. The sales guy, Tony Martin, arrived at my house an hour early and was rude because I wasn't ready for him. He took one measurement and told me he could build a 5 foot pool for $100,000. He was so snarky that I asked him to leave. I called and spoke to the Operations Manager, Dave Campbell, who didn't seem bothered by how rude and ridiculous the sales guy was and told me to find another pool builder. So if you like lazy contractors, who don't do their homework and are afraid to do the hard work, you should pick Robertson pools. Otherwise, pick another builder just like Dave Campbell told me to do. Good Luck!

Based on my experience, I cannot recommend their services.

What a horrible run organization. I signed.a contract in November of 2021 with a swim date of June 2022. They broke ground in January of 22 and made a horrible mess. They worked on my pool maybe 1 or 2 days a month and NEVER finished the job.

David the job superintendent would seldom return a call or text and was never helpful, very short like I was only a customer and not important.

Marie in scheduling I think tried to be helpful in letting me know when someone should be coming to do something, but was derailed by something else behind the scenes. She would let me know a date but never update me when things changed. Which was almost every time they came out.

They had trouble meeting city of Euless building guidelines and couldn’t get inspections correct. David seemed too busy to mess with my pool or inspections.

Equipment was ordered November 15th 2021 by what they told me, but in June 2022 it didn’t seem to be on hand. I had already been told the equipment was in their warehouse in April. So I guess they used it on someone else’s pool and reordered mine. So we lost another month waiting on the equipment.

I went to their office to talk in person to the person in charge. Another David, he was very unhappy that a customer would come to his office and interrupt his day. He told me how they had done everything as contracted for including sending me his timeline that I never received. When he checked the email it was sent to the wrong address even after I had had emails with Marie in scheduling. But his system was wrong. David should not be running an ice cream stand. His customer skills are zero, and seems like his organization and delegation skills are also zero.

They finally got the pool running about August 8th. Now just think about having a new that you can’t run the pool sweep for the first 30 days so the plaster can cure, and them not provide a vacuum. So after spending $88,000 I had to go out and buy a pool vacuum.
My pool is not very large due to the yard size and no hot tub or elaborate features but cost $88,000 and get the worst service and attitude possible.

As of today in September they still have not come out and finished 1 small item they said they would repair a month ago.

I BUILT THIS HOME IN LESS TIME THAN THEY TOOK TO BUILD A SIMPLE POOL.

Worst service experience ever. We hired them to fix cracks in the coping and replace the caulk around our pool. They came out and met with the wife. They wrote a contract (decent price) and had to have both husband and wife sign (that's a red flag in my mind I am a service contractor and that has NEVER been done to me before). We both signed, sent the deposit and waited.

First guy comes out and sprays sealant on the coping and half does the caulk. Left the few 1/8 to 1/4 inch cracks as they were. What happens when water freezes in a crack? It gets bigger.

They never contracted, according to them, to repair the cracks in the coping and we had received exactly what they had contracted to do. I have never been talked to by a supervisor in a company the way the sales supervisor talked to me, routinely. I did end up after several very heated conversations get him to accept responsibility for repairing the few cracks.

The next step, the pool guys showed up with the wrong color grout and filled in the few cracks. We had Dark gray filler on beige (sand) colored grout. Well, that was completely unacceptable.

The next step after several more heated conversations and a site meeting was to Regrout the entire coping with the correct color. Finally, they were almost done. One more guy came out and fixed the bad spots in the caulk around the pool.

The promised they would reseal the coping after the grout was done, they did not. They didn't clean the pool at all. I cleaned out all of the sand in the bottom of the pool. I will reseal the coping, myself. I certainly won't have another heated conversation with a contractor.

It was an ordeal in the end, it started off well but as soon as we signed the contract and paid our deposit everything went downhill.
The staff were very unprofessional and unresponsive- we had to constantly chase them for updates and remind them to come in and meet certain deadlines (which they never did keep).
They did manage to complete the pool in the end but only after causing us an unnecessary amount of stress and disappointment.
On a side note - one of their employees named Daniel approached us privately and sold us a filter that we now know was the completely wrong one, which has now caused long term damage to our pool.
I do not advise anyone to use this company.

I worked with 8 different pool companies, receiving quotes and designs from 7 of them. I highly recommend Robertson Pools. I worked with Tony Martin, he was up front and honest about what could be done and what couldn't (shouldn't) be done. This is important, because the more i learned about pools (this is the second one I built), I realized that companies will promise things that are not possible, or end up costing additional money once you are in the build process. The other thing that is important to note is that the vast majority of pool companies outsource/contract their labor. They have zero control over scheduling the workers and the fact that the workers do not receive a paycheck from the company building the pool has lead to numerous horror stories. 90% of the people who worked on my pool, receive a paycheck from Robertson. My pool was built exactly as I had envisioned, ahead of schedule and I am very pleased. Also, pool companies deal with all of the cities around the metroplex. All cities require build permits, and the requirements from different cities are unique. If the company you choose is not familiar with the permitting process (they all say they are) you could end up waiting 12+ weeks for permits. This happened to a neighbor, who used another pool company. We received our permits ahead of schedule and Robertson was ready to dig my pool ahead of when I was actually ready!! I had to slow them down. Additionally, the service department (routine service) has been great....very timely responses and very nice people to deal with.

Don’t Do Business with Robertson Pools before reading this!

In 1994 I built my first pool with Robertson Pools in Coppell and it was a great experience. Based on that I have steered everybody in the market for a pool to use Robertson Pools. When I needed to remodel my current pool I naturally hired Robertson again. This turned out to be a terrible mistake.
I signed an agreement on May 2nd 2011 and was told the remodel would be complete by mid June. After depositing over $4,000 the start/completion date was pushed back four times. At that time my wife and I decided to wait until 2012 for the remodel.
It took three requests and a personal trip to the corporate office to get my deposit back from Robertson’s. At that time I was told if we started in January of 2012 the job would be completed in four to six weeks so on January 12th we signed another contract which was exactly the same as the 2011 contract and deposited another $4,000.
It’s now August 27th and the job is still not finished.
The pool leaks, the light does not work and the $9,000 plaster job looks like a cheap paint job on a used car.
I tried to call Ron Robertson on several occasions but he never bothered to return my calls. He did set up a time to meet me through one of his workers but then didn’t bother to show up for the meeting.
I have never written this type of review and doubt I will write another but I have lived in Coppell for over 20 years and feel compelled to warn my friends and neighbors about this experience.
I am 57 years old and this was the worst customer service I have ever experienced in my life time.

I have worked with Robertson Pools for years. I have had my home for over 20 years and had them re-plaster our pool twice. They give clear expectations and meet their deadlines for work. Shout out to Dave Campbell and Jerry Reynolds for their professional work. Thank you and I would recommend them to anyone.

We had our pool built a few years ago and I️ didn’t want to post a negative comment but want consumers to know who are interested because I‎t is such a big investment. Pool installation was great but customer service & follow up after has been non existent. I️ should have trusted the reviews before we built. Our neighbors have built pools with different companies and from beginning to end, they have experienced excellent customer service. Our next door neighbor’s pool company even helped us with issues because we never received a call or email back from Robertson’s. Both my husband I️ had tried several times to contact them. Very frustrating .

1. These guys took over our swampy pool that the previous company could not clear, and made it pristine within a week…at half the cost.

2. Although they could have sold me a $1200 gadget that I even asked for, they showed me how to operate the pool pump without it.

I so frequently feel that I am being upsold or even frankly lied to by techs and workman, but JP has restored my faith.

Dave, cannot say enough good things about Tony Martin and David Saulmon regarding our pool purchase and construction.

Tony gave us a competitive price and told us what to expect. He guided us through the selection process and made recommendations. Tony was very adaptive on the contract when we wanted to change accountability for the sprinklers. He allowed us to remove it, issued a credit, and allowed us to use our own landscaper. Tony said to expect 3 months to complete which is about how long it took. Tony was a professional and it showed when compared to other companies. There sales people made us feel like we were buying a used car.

David kept us up to date on the crews and timing. The stone work is amazing and now I understand the time involved creating a one of a kind feature. David always responded almost immediately to our questions and always had answers. Anita was super and kept us abreast of the schedule changes. The "Pool Builder" app is amazing. It saved a lot more calls to David regarding the pool's status.

Dave, as a customer you hear horror stories about pool building and some of the Google Robinson Reviews had us worried when making our decision on whom to use. Your leaders and crews are amazing. Love the final product and wanted to share our experience. Would definitely recommend Robertson Pools to others.

Sincerely, Joe and Sally Sagel.

This is the 2nd pool Robertsons has built for us. We did not think it possible for them to top our first experience, but they have! We love our new pool, spa, and outdoor living space. The project turned out exactly how we envisioned it!

Kudos to Marie, our inside coordinator and Truett, our superintendent, they have been the best! Both are professional and do what they say they are going to do, when they say they are going to do it! Marie’s customer service is exemplary, and I feel she goes the extra mile for her customers. Truett is great with communicating during the project. He is very knowledgeable and has an uncanny ability to stay calm in all situations which instills confidence in his clients.

One of the things that sold us on using Robertsons again after talking to several comparable pool companies is the fact that they do not sub out their work to outside contractors. We found this to be valuable in not only the timeframe in getting our pool completed, but also the professionalism at each phase of the project. I highly recommend Robertsons Pools!

Robertson’s built our pool last year. Initially things started okay, but during pool layout, A big problem was found in the design and drawings. The elevations were off and the pool was misaligned with the house. Thankfully these issues were fixed and the design corrected.

Pool construction took much longer than planned. Even that was understandable, given how many pools they were building. Unfortunately, as soon as they had the last check for start up they stopped answering calls or responding to emails. I turned in my punch list with numerous items listed, and they still have not been finished after 10 months.

There is tile work that isn’t up to standards. Decking with numerous flaws, and an area of drainage in the yard that pools water.

The worst part is, they keep ignoring my calls and emails.

I’m sad to say that I’m extremely disappointed in their customer service.

After a thorough process of due diligence, reviewing proposals and interviews, we chose Robertson Pools to build our new pool and are quite happy that we did. Although we had a few glitches with the design process and communication of that information to the build team, once that was ironed out, everything went extremely well. the quality of work was top notch and the pool was completed on time. We have been enjoying the pool for 5 months now and could not be happier with the final product and how easy it is to operate and maintain. I highly recommend paying extra for the in-ground cleaning system. No annoying sweeper crawling around and we have yet to sweep up a single thing from the bottom of the pool even after big storms drop debris in the pool. We would definitely use Robertson again.

The design experience and prices/value were comparable to most others. The installation took twice as long as the "worst case" schedule. Some issues with light fixtures failing, but they did replace them. Sod installation was poor, full of uneven ground. The "SunDek" coating failed and began to flake and peel while still under warranty, they replaced and corrected half of it under warranty but left the other half to continue to fail. While waiting the warranty expired and now they refuse to fix it.

In addressing the inaccurate response, the pool construction was completed in January of 19. So the warranty certainly did not expire then.

This first issue began in 2021 and I notified Robertson at that time, October of 21. I have emails documenting this time frame. Then half of it was repaired, leaving the other half still failing, still under warranty but just ignored. It is inaccurate to say "fall of 2023" as incorrectly noted below. It's taken until now winter of 2024 to have it acknowledged, since I've posted it publicly finally. Additionally, Robertson offered once to correct their error, and I was not even given a cost to even consider. Not "on many occasions".