All reviews for Texas Disposal Systems Administration Building

Lazy ppl can't do there job all ways leveling trash on the road when they pick up can't ever pick up the trash that falls out the can

Very disapointing called due to not emptying out my bucket leaving it full and dogs got to it made a mess of course I had to pick up trash and called customer service was told that the trash would be picked up within 24hrs never happened had do pick up the trash again cause the dogs got to it again and our bucket was never picked up seriously might look into another trash company..

Service was good for 4 years then driver decided our well maontamain county road was fair weather even though it has never been impassable in the 5 years I've lived here and now routinely fails to pick up the trash on my road. Very poor service in 2018.

Horrible place! It's really tough to work with these people. It takes 20 minutes just to pay to drop off. We were quoted 3 different prices (free for residents, $40, and $50). The rules kept changing.. I will find another way if I have to dump things in the future!

Zero stars! Horrible customer service. The driver decided to start to skip your bin if it opened a crack. Customer service doesn't care at all. Time to cancel the service and move on to a company that cares a little.

Dawn Branzei Is a very disrespectful person! I called to set up a commercial account and she looked up my account incorrectly and when I corrected her she started yelling at me like a crazy person! She should not be allowed to answer phone calls since she has no customer service skills whatsoever. She obviously does not know how to do her job professionally! I have filled a report against her with cooperate! I definitely recommend calling cooperate instead of this location! Dawn should be investigated and their phone conversations should be recorded for quality  purposes. Dawn has a temper that is uncontrolled and she desperately needs to be retrained to answer phones and emails. I am very shocked by the amount of disrespect I received from a 2 minute phone call!

The worst of the worst trash company. Real trash. Definitely in the right business. They stink.
Couldn't give a damn if they miss picking up your trash can and heaven forbid your trash can lid is open more than two inches.

Two weeks in a row the guy comes by and takes a picture of our trash can and doesn't pick up the trash. I called customer service and they couldn't give me a reason why and refused to fix it. We pay a lot of money and don't get any service.

Overpriced and very poor level of service. My wife asked driver about # of containers allowed, driver proceeded to film her of the discussion! Crazy paranoid, not to mention the added fuel surcharges on Bill's, same as it was when fuel prices were 2x they are today. Ripoff!

Our pickup is Saturday and the first Saturday after the 2021 deep freeze they neglected to pick up.

Its always a fight trying to get them to owe up to their slacking. They leave trash bags, or avoid picking up all together.

I don't really know how this happens but it seems that while I'm sitting at my house in my car and not moving that I still manage to go to TDS everyday. Sometimes several times a day without me even leaving the house. (I know why I thought that I would just put it out there.). It seems as though "someone" is sharing my up address. Almost as if they were using a spy app. Just a theory?

TDS has failed to pick up trash on several occasions. We have observed the driver push our trash into the dirt and take a picture saying it was stuck and then drive off. TDS has not worked with us on getting a fix despite offering three months free service when we first raised the complaint.

The employees are rude as can be, not helpful, have no care for customers and have absolutley NO customer service skills. When we asked someone about all the items that were Not For Sale the guy sitting at the desk basically listed 3 or 4 names of people to complain to because he didnt care. Everyone who works in there comes towards us and just adds to the terrbile customer service. Went to speak with I guess the manager Lisa who flat out would not listen to one complaint she just turned and walked away. I do not suggest waisting your time at this place there is many other places to buy good used items where the employees have some type of customer service skills.

My service was scheduled to start on 08/29. I didn't recieve my cans until 09/12. My usual pick up day is Monday, but they missed my house on 09/19. I left my can out until the evening of 09/21 to see if they would maybe come by, but did not. I called on 09/21 around noon to let them know what was going on, but did not recieve a call back until 09/22. I've been in my home since 08/26 and haven't had a single pick up yet.

Sick of the crazy driving of these trash collectors. They've destroyed part of my front lawn from driving over it every week and today saw them driving in reverse very fast and carelessly. They need to have more respect for the community and residents

I just had the worse experience with one of the pick-up drivers. They completely disregarded a piece of furniture placed for pick-up, two times in a row, and chose to argue with me on why the item was not picked up. No customer skills whatsoever. I think the driver needs a reminder that the paying customer is the reason he has a job in the first place!

Horrible customer service, I paid bill online on a Saturday and they didn't pick up my trash on Monday because they didn't receive my payment. I had my confirmation number and they stated that online payments take 3 business days to process because they're systems aren't up to date. Very irritating. They don't offer reycyling in my area and they always find miniscule reasons not not take my trash. (Too close to the fence line, not faced exactly towards the street, the lid wasn't completely closed, etc.) The second a second service provider becomes available I'll be making the switch.

On Monday the 18th, we switched from a dumpster to a trashcan. The first scheduled pickup on Thursday the 21st was missed. Spoke to a rep on the 22nd, they attributed the missed pickup to "we assumed you all didn't need a pickup because we had just made the switch on Monday."

Spoke to a rep on the 27th regarding the container beginning to overflow, and they said they could pickup the overflown trash "as a one-time courtesy" (even though it's their fault it's overflowing because of the missed pickup on the 21st).

The second scheduled pickup on Thursday the 28th was also missed.

This company is incredible - literally, it is my opinion they are not credible. We will pursue other options to support our small business.

I used TDS for my business for the past year..We pay $350 a month to get serviced on a 4 yard dumpster four times a week.. The driver would find any excuse to drive off, rather than allow us to move the dumpster (minor issue). The past two weeks, they have only shown up once each week. I called numerous times beyond frustrated, beginning in the early morning. The people on the phone were quite nice and assured me that they would take care of the matter, but I never received a call back and they never showed up. I called again around noon to get an update, again they assured me they would take care of it. Again, I received no call and no service. Finally, around 4:45 I called again very frustrated. They explained that they would not be able to make it today and it would have to be the following day. Mind you my trash was overflowing for 5 days and it was a very windy day.. Trash was flying everywhere... At this point, I was done. I received a call from the manager and he said he "would see to it that my account was taken care of." That was not reassuring at all and did not compensate me for the hassle. What he should have done was offer me a refund for the days they did not pick up or a free month of service but they did neither... Not a happy camper. Cancelling my services with TDS.

I rent a dumpster from them and because I have a gravel driveway instead of asphalt if it rains at all they simply won't come empty the dumpster and they will not offer a credit despite the fact that I am being charged for a pick up fuel and disposal fees all of which aren't happening every other week despite the fact that rain or no rain my driveway is solid. Then the account managers take forever to call back. This is ridiculous it already took 2 months to get my service transferred when I moved.

They missed many pickups over the 5 years I used their services. Sometimes they would attempt to fix the situation, sometimes they wouldn't. Very disorganized. They mistakenly charged me for months after I canceled my service, even after being assured that they would take care of it and close my account. They promised me a refund, which only came after I called them 3 times. Every customer rep I spoke with on the phone told me something different. It was another 8 weeks until I actually received my refund. Even then, it was not for the correct amount. I just gave up. Will never use them again.