HVAC reviews in Crosby, Texas

Indoor Comfort Experts is a service contractor for my home warranty company so I had no choice to who came out to check my a.c.. This company does NOT care about CUSTOMER SERVICE, they didn't care that I was without any air conditioning for Easter weekend. I called the problem in on a Wed, they couldn't come out till Monday after Easter. Their technician was a young adult with a MAJOR ATTITUDE that did NOT want to be there and acted like he hates his job, was slow as molasses, did not check for freon leaks, did not check for cold output at each vent, did not suggest a thorough system check on the old unit, was no help in explaining what the cause of the lack of cold air was besides claiming that the unit needed 2 lbs. of Freon at $125.00 a pound that I would be responsible for by the way, on top of the $70.00 service fee I had to pay up front. The lazy technician said he would "NOT check the unit for leaks because it was an old unit and old units loose Freon". Go figure!!!! So 2 days later, the unit isn't cooling again and they can't send a different technician out until next week. So the summation this far is this:
1. Poor customer service, all the way around!
2. They do NOT accomodate your needs.
3. Technician was slow, incompetent, and had a major attitude. He did NOT want to answer my questions either btw.
4. Buy an AC window unit to hold you over because they don't come out in a timely manner.
5. They charge $125.00 a pound for Freon.
6. I DO NOT RECOMMEND THIS COMPANY.

This is an honest and local ac company. A true mom and pop and son company. The son Seth came to my house and was the nicest and most polite service tech to ever help me out.

Quick response time too. Less than 4 hours in my case.

I will recommend indoor comfort experts to anybody and everybody that asks.

Thanks guys.

This company is the most unprofessional company I have had to deal with. The owner is very childish, immature and rude. I just finished reporting he and his company to the BBB. I have been without AC for nearly a month now. With one excuse after another on why parts were not ordered or why they are taking so long to come in. I will say the techs and lady that answers the phone have been very nice! If you have a home warranty, be expected to be treated as though you are 3rd class. Likely, it bothers him that he has the inability to overcharge insurance. The owner doesn’t even deserve the 1 start I had to give to leave this comment! Beware of using this company, I am only thankful the weather cooled for the last 2 weeks we have been out of AC. The first two weeks we were not as Lucky.

I’m getting my popcorn and wait for his reaponse, as I see he take zero responsibilitiy and cannot take criticism from others that have experienced the same problems.

In response to your comment:
after almost a month of waiting on you to do your job, you refused to give out the information so that we could find out the truth of matters concerning the long wait. We were told so many different reasons on why the part was not here, after more than 3 weeks without AC, you spoke over me, spoke rude to me and acted as though you were above me. You told the insurance company rep “let me school you on how this works” and you do not treat those that use Insurance as, and I quote “regular customers.” The Rude and belligerent individual through this entire process has been the owner of the company. Your employees have been nice and respectful and I to them. Perhaps you need to take a look into seeking some individual help on how to treat and keep customers.

We have used Indoor Comfort for over 4 years and they have always provided excellent service. Their technicians have always been professional and courteous. They go out of their way to help keep everything running smoothly. We have been on the maintenance program the last couple years and it is great. Thanks for keeping us cool in the summer and warm in the winter!

Indoor Comfort Experts did an awesome job taking care of us and replacing our unit. We couldn’t be happier with their service, timeliness, and attention to detail. The technicians, Seth and Colton, were hard working, very knowledgeable, and thorough in answering questions and explaining the issues. Seth went above and beyond to identify other problems and necessary repairs in our system. We highly recommend using Indoor Comfort Experts.

Honest work and a fair price! It so happened my repair was only minor, a failed switch. The technician could have told me I needed a new furnace and I would have gladly paid hundreds or more to get my home warm again. Thank you Indoor Comfort for your honesty and good work. I will always use them and refer to anyone without hesitation.

Always great tune-ups on my AC/ Heating system. Prices are fair, however they raised prices this year and I have to re-evaluate other companies. I removed some star ratings due to them now charging a credit card processing fee 4% in addtion to the actual cost even though I offered cash up front but no change was available, then my AMEX was turned down by them.
When I asked to have the credit card fee refunded or applied as a credit for the next service was told NO. I told them I have a choice for another company that wont charge this fee or can make proper change for cash.
Instead of making it right for the customer,
Owner thought I was rude and wanted to no longer service my home, and canceled my maintenance contract. Ok, glad there are other companies out there to take my business to.

Our A/C issue was fixed quickly and efficiently same day and there was no exaggerated sales pitch about needing to spend $16,000 for a new unit like I've experienced with other AC companies. Thank you Indoor Comfort Experts!

Even with a 4 hour window, they arrived early. They fixed my issue and didn't try to tell me I needed thousands of dollars worth of work (like a previous co.). Very Profesional and it was covered under my home warranty with no additional cost.

This receptionist is very polite and professional however, the quality of service is poor. I received service from Comfort experts through America shield ( they have awful service) . After waiting 4 days for the technician to come out to my home, here it is 2 days later and my home AC is still not working. I call the company personally to try and resolve the matter. The receptionist told me they will not come until Monday, which is another 4days. This is a complete nightmare dealing with both companies. My family is in the middle of summer in extreme heat with children , one being a newborn. I would not do business with this company but this is whom my home warranty chose.

We had a good experience. My husband said the man that came out was very nice and hopefully fixed our issue; it sounds like he did. We have a old unit so other things will be happening. I called to ask a few more questions to understand what work he did on our unit and the lady that answered was very respectful and nice. She helped me understand what he did and what he fixed. So thank you! No complaints here. We look forward to working with this company again.

I would rate these
unprofessional company a zero but I don't have the option. Send sent the information tag which states all about the a/c compressor and the owner wife said they would have the.compressor on the truck and we we be up and running the same day. The tech came out to our home with no .compressor he said if we bought directly through them the could do it the next day. We wait 5 days for this to happen 100 degree weather. Then my wife called the to question why the compressor wasnt.on the truck and they said that the owner wife didn't tell.y wife that information. So the rude owner gets.own the phone and cancel the order!! Very unprofessional. I Will also. Report.therse crooks to the bbb.stay away.please!!0 stars!!!

Very bad company....looks for any little excuse to jack the price up and very bad communication... have been without ac for over a month due to their incompetence..decided to give them a try, even when they were over 2 hours late to the initial appointment but they tried to bill almost $1,000 on top of what they had already charged my home insurance. definitely would not recommend

Seth and his helper came out and quickly identified the issue with my home AC, they were very kind and professional, they took the time to explain questions I had in reference to the system and how to keep it in top shape. My wife and I have two small children we take care of and the response time from when I called and my appointment time was impressive. I will be contacting them to schedule a unit check up in the near future.

We initially started using Indoor Comfort Experts due to our home warranty but liked them so much that we now do their yearly service agreement. They are always upfront and professional. The technician has always been open about what is and is not covered by our home warranty and makes sure we understand everything when evaluating any needed repairs. Love them!

I am a business owner, so I understand the summer has been challenging but this company is the most unprofessional company I have ever had the misfortune to deal with. It’s impossible to get them on the phone or a call back. They are late, non responsive,rude and unprofessional. when I called to speak to them to come to a resolution, they basically made me the problem and did not want to rectify the situation.
If you look at the positive reviews and the negative ones it appears that when they respond, they try to blame the customer and be dishonest. This was my experience with them as well and then on the reviews they try to turn everything around. It’s like American home shield customers which I am one appear to get the poor service. I’m sure that it’s hard to do business with America home shield but if they’re going to treat America home shield customers badly because they don’t like their deal with them then they should just not deal with America home shield.

Indoor comfort Experts is by far the best A/C and Heating company around! During the busiest time of the year, with schedules booked 4 days out, they were able to squeeze us in and repair our AC so that we weren’t sitting in miserable temperatures for days. They were in an out within just a few hours of calling. Very reasonable pricing and amazing people! They will be my first call every time!

So, I wont lie. My home warranty company automatically picked them to come out and check out our AC. I usually always read reviews before I use someone and I was a little worried because of some reviews they had but upon reading them it seemed like a lot of the "bad" reviews had to do with home warranty customers like me and them just being mad mainly over stuff ICE really can't help. I am not one of those people, I read my contract and knew what was covered and what was not and wasn't going to hold that against them. Younger gentleman showed up well within the appointment time. He was polite and seemed as if he knew what he was doing. Our AC was dirty,needed a new compaciter and was low on Freon. He cleaned it out, put a new compaciter in and unfortunately I didn't have enough cash at the moment to pay for the freon but he called in and was able to get me set up to come back out with no extra call fee (Yassss! LOL) As soon as he left, I called into the office and set up another appointment for Monday. Unfortunately we did have a miss in communication of the appointment and I was not put on the schedule for Monday. The lady remained polite (even though I was being a little snappy because HEY, It's hot as Satan's kitchen and I had been cooped up in one room all weekend long with a window unit and with 3 kids who where hot and driving me crazy and I was over it all LOL) She apologized for the issue and she was able to get me on the schedule the next day. I had my second appointment today and this time a different gentleman came and again, he was super friendly and nice, he was quick and the price came out cheaper than expected. AND a big bonus is that already feel it getting cooler in here, I am so happy! So, overall we had a good experience and we would use them again and glad I didn't shy away from them from the previous reviews from home warranty customers. Read your warranty coverage, double check your appointment day and time and you will be good to go. Thank you guys!

Best A/C company experience ever! Indoor Comfort Experts! William and his whole crew are amazing! He went toe to toe with my home warranty company and kept me from getting taken advantage of. Honest, fair and genuinely great folks! I'd give em a score of 100 but that's only because they only go up to 100! Highly recommend!

We started having A/C issues on a Wednesday night and noticed our indoor air handler was flooding the catch pan. We cleaned up what we could, and called ICE the next morning.

Seth came for the service call and fixed our drain line that another company had installed incorrectly. While he was there, he noticed the compressor was failing, and tried his hardest to find us a replacement part.

Ultimately we had to purchase a new outdoor unit. Seth knew we were in a bind (you know - Texas weather and all that...) so he located a new unit for us, and even skipped his day off to install it for us.

Seth and ICE have gone above and beyond on their services to assist us, and they now have a customer for life.

Husband took off work and company didn’t show up. When he called to check on technician they told him the first time that they would be running late and promised they would be at our home. Then company called two hours after he called and said they would not be coming out till the next day. Who knows if that’s even true. By this time it was after 5PM and he had been waiting all day. Another night without AC in this hot summer weather. I should have payed attention to their horrible reviews and called someone else. Thank you Indoor Comfort Experts for your great service. Ugh!