Reviews of local pros in Crowley, Texas

Joe cool always treats me right. He fixed my A/C in less than 5 minutes. He's been here 3 or 4 times over the years and he's always been friendly and helpful.

These guys are terrific! They have been out to our house by Lake Arlington twice. I had water leaking down the air intake to the air handler. I feared the worst. Turns out that the air handler was installed incorrectly. Joe had the guys re-hang the air handler, problem solved! Well done!

They were able to diagnose the problem and have our AC fixed within 20 minutes of arrival. Awesome experience!! Very knowledgeable, professional, and friendly!

Thank goodness our home warranty sent out Joe Cools to fix our air. They were awesome in getting the motor for our AC and getting it fixed on a holiday weekend! Great service and so friendly!!

This company does nothing but tells lies. They were out on a service call and was very rude. They told both me and my wife the problem was our thermostat thats why the ac was malfunctioning,but when I called my warranty company they told them it was nothing wrong everything works fine. Now I have to get another company to come out because they lied to my warranty company. I would not recommend this company. But that just my two cents.

Installed an A/C at our place of business. Freezes up constantly.

Installed heat pump at residence. Coil blew up a few years later. Joe showed up immediately talking about how it had the old freon and we should replace it even though the coil was still under warranty because we still would have to pay for labor and freon and the old freon is expensive. I asked him why he sold my wife a heat pump with the old freon just a few years ago, and he commenced to crawfishing. Sure enough, there was a big old sticker on the side nearest our back door (the unit is about five feet from it) that said it used the new freon. He changed his quote from $1,800 to $1,200. I told him that if I had sold a system that blew up while under warranty, I would give the customer a break on the labor cost. Ticked him off, but he dropped the price to a mere $1,000. I got rid of him and called another HVAC man. Got the job done for $400. We had noted that when we changed the thermostat from "Heat" to "Emergency Heat", the heater came on and ran continuously. We came home and the temperature in the house was way over eighty degrees. The guy who replaced the coil for $400 discovered that Joe Cool had miswired the thermostat, causing the problem. We have a rent house where Joe had installed a heat pump, and our tenant called to tell us there was a problem and that THAT unit also ran continuously when on emergency heat. Obviously, not only is the guy more interested in selling something than taking care of his customers, he doesn't even know how to wire a thermostat.

Run, do not walk, away from this guy.

(Note: my wife is a little old lady who has a 'guy' for each of the trades. Once she has a 'guy', she trusts them totally and never asks any questions. This guy thought that he would just stroll in and sell a little old lady a heat pump she didn't need. I simply cannot stand people like this.)

Just got our hvac system replaced and this company is the best! Joe, Sherri and installers were honest, reliable and gave us a great deal! He will try his best to be there for you and help you out just like he did with us!

Was sent by our home warranty company. Found the issue immediately and was able to fix it in about 30 minutes for the entire call. Very professional. Highly recommend.

I cannot say enough about Joe and Sheri! What special people they are. My mom is 83 and LOVES Joe and he was her hero once again. During 105 plus temps her AC went out. Joe saved the day once again. We HIGHLY recommend Joe Cool! He is so honest and gets the job done quick. Thank you so much Joe and Sheri! We cannot thank you enough...seriously! BIG HUGS from my mom Lalla! Thanks again, Tiffany and Scott Branum

Mr Joe came out and did an awesome job at getting my AC up and running. Very knowledgeable fella. The know there stuff

I like their service, very knowledgeable with AC and Commitment. I've used different companies before but Joe's are great 👍 👌. Keep up good job with customers

OK let's start off like this. My unit is 15 years old. I'm having an issue with my thermostat showing aux heat. I call American Home Shield and Joe's is my tech. The Aux Heat symbol is an apparent alert when the defrost cycle isn't operating properly. Joe comes out and cleans the unit and gets the defrost cycle to kick in properly. I start asking about a new unit. I've got 2100 sq ft with a 3 ton unit and it never has kept the home cool enough or warm enough. He says he can fix me up if I make the decision. He says let the unit run for a couple weeks and if I feel the need recall him and he will have another look at it on his dime. That was cool....no pun intended. Don't forget unit is working still although defrost cycle is starting to Aux Heat occasionally. Check this out though....he is at my house on February 10th the Thursday before our week long winter storm. On the 10th we agree on a new unit of my choice.....a TRANE compressor and a new furnace. 3.5 ton 14 seer unit. His price hit my target....very reasonable by the way.....and I said sure. He also offered up this delicious touch screen thermostat with all the bells and whistles. Don't forget now the storm hits. God bless we didn't lose power and the heater worked fine the whole time until he was able to access the distribution center to get our new unit. A one day job. His crew had this thing operating by like 1 pm. Fully installed. No damage. That delicious touch screen thermostat tells you everything. I never realized what we were missing with this unit installed by the builder. Joe's team handled the job extremely professionally and we for one are very happy. The tech referred to it as the tornado and I'll be darned when it starts blowing air...hot or cold....you feel it. You would have to go a long way to convince me anyone is better than Joe's cooling, Cheri was very much in touch with us along the way. Thanks all...Our paths crossed at the right time. Take care

I had used Joe multiple times in the past on numerous properties but was very disappointed in the customer service when things go wrong. A coil was replaced and prior to replacing it no leaks were ever present, after the replacement the coil in the hvac system it leaked throughout the house causing over $1275 in damage. I hate giving negative reviews and ruining a perfect 5.0 rating but I did want the customer service be known when things go wrong that Joe Cool does not attempt to offer suggestions to make it right. Sheri the company manager mentioned that the leak was partially a result of the service of joe cool and The plumbing on the house. Although I was willing to offer suggestions on the $1275 in damage post repair(maybe split the cost of the damage), Sheri mentioned they would not be responsible for secondary damage. Secondary damage is defined as, “the damage that can be caused after the initial damage or failure of a not related to a direct repair.”

Because this was partially in relation to both parties I was willing to work with them with splitting repair cost and avoid this as well as a bbb complaint I will be placing later today. Unfortunately the manager was very defensive and did not allow me to offer suggestions.

Sorry Joe Cool you will definitely be on my list of companies to avoid in the future for any and all people looking for service. Service with Joe Cool is good until things go bad. Procede with caution.

Joe Cools AC came out and had my house cooling again in less that 2 hrs. Nice professional people. The owner came to my house on the initial service call. He is also a nice man. They know their stuff. Two thumbs up for Joe Cool AC.

Joe's cools installed a new unit for home warranty. Within 1 year a leak developed and they refused to repair the system. When asked why they lied and made up a reason that they dont service that brand. I spoke with the supplier and found that was false. When asked why they stayed that during their visit I said several times that they had done the install.

If I could choose 0 stars I would. Before writing this, I sat to think whether there was any good thing about my experience with Joe Cool's. I couldn't find one. From the very beginning, they misplaced my work order, so had I not called them I would have never gotten service. When the work was scheduled, the tech arrived an hour after my stated window ended, was not apologetic at all, but rather was dismissive and eventually outright rude and walked off the job. The office personnel wasn't any better, promising to call me back but failing to do so, then not answering my calls when I tried to call back. I've never been treated so poorly by an entire company. I'm not sure how they got a contract with AHS, but they don't deserve to keep it and I'll do everything in my power to see that they don't for much longer.

Amazing service and really nice technician. Would definitely use this company again.

I got an appointment the following day my ac went out. I have American Home Shield Warranty and did some research before choosing Joe's company. We are very pleased with their service. Highly recommended.

My experience was great. My heat was not coming on, the motor was just humming but there was no heat. I called my warrantee company and they recommended Joe Cool's Colling & Heating service. Joe Lefkoki showed up within the arrival time promised. He quickly found the problem was in the motor and fixed it on site. He was honest and fast. I verified his honesty with a neighbor who also does HVAC service, he was the one that suggested I use the Warrantee company 1st and if was anything outside of what he had discovered to let him know. So I had a second opinion before I took the appointment. 5 stars for sure.

I can’t say enough good about Joe cool. without a doubt he is The most professional attentive AC guy in the business. you aren’t just another customer. He genuinely cares about helping you and doing it in a timely manor. His prices are better than most and his attention to detail is above and beyond! I won’t use anyone else !

It seems my 17 year old AC system decided to develop multiple leaks in the Condenser and Evap coil areas, warranting a total replacement by multiple installers. Joe gave me a good quote installing current Trane equipment with some upgrades, and whatever I did not ask of Joe, Sherri was able to answer my remaining questions. The install guys were here promptly the following day, and did what appears to be a great job, in less than a day. I will definitely use them in the future, and have no problem recommending them to others!