Reviews of local pros in Crowley, Texas

I was quoted $4200 - $5600 to replace some heat pump components (handler, coil and circuit board(?)) by a big name company for my rental property. I called Joe Cool for a second opinion and a quote to replace the same components. Technician checked the system and found a component was not installed correctly and so was not working properly. He fixed it and cost me only the service fee for the home warranty program. Trust is very important in my business. Joe Cool earned my trust.

My wife and I just purchased our first home. First real warm day in Burleson had the AC unit working a little too hard. Filed a service request with our home warranty, and they scheduled it with Joe Cool's. I tried scheduling service for later in the afternoon, and they made it much later. Turns out we were a few pounds of refrigerant light, Joe gave us a complimentary pound for the incovenience. Will definitely be giving them a call back, and recommending them. Great service - even on a Friday night after a long day. Thanks Joe!

I’ve never been more upset about a contractor before. Joe Lefkosi from Joe Cool’s Cooling & Heating came to our house on AHS home warranty call.
I also had 2 electricians at my house replacing several light fixtures, they were the ones who found the disconnected AC vent in the attic.
Joe said the home warranty would deny our claim and it would cost a lot of money out of our pocket to fix it and pointed to my electricians saying they are probably the ones that disconnected it.
He then said “ I give you BOYS $20 to go and connect it back”..
I told them they most certainly did not need to do his job for him.
Not only was he rude, but he is cheating the AHS Home Warranty by not doing the work and lying on the invoice. He said he was there from 11:00-12:30 ( actual time was 12:05-12:30!)

We requested to have our HVAC system looked at as it stopped coming on. We had one of Home Depot's affiliate companies look at it previously and they only wanted to replace the entire unit for $10,000 since it's an older unit. Joe Cool replaced a relay on the unit and got it running in about a half an hour with absolutely no pressure of needing to replace the entire unit. However, when I asked, he said they would do it for around $6,000. If want an honest company that will not try to suck every dime they can out of you, call Joe Cool's!

This company is completely unprofessional, unreliable, and does not act with integrity. We called them to replace the blower motor in our furnace and, when they came out, they took off a high limiter because they said it was way too dangerous and did not even replace the fan blower. Our furnace has been working for 3 1/2 years with no issues and it was very obvious that the technician had absolutely no idea how to fix it or was instructed by the owner of the company Joe not waste his time because they don't make enough money off of it. This was a task through American home shield which we have paid for since we bought our home, and this company is completely unreliable and most likely not capable of fixing your issues in any sort of timely or professional manner. Sherri, the woman who answers their phone is terrible to deal with and is only there to lie for the company and make excuses. Buyer beware! This company is trash and we do not recommend them at all.

We had them scheduled to come this past Monday because our two units were freezing up and not blowing cold air. The repairman walked in my house literally 5 minutes and walked out stating that the problem was fixed and recommended having the AC unit cleaned. Which he stated they don't do that work He never went upstairs to check any vents. Only added freon and said it was fixed, same day same problems existed. What's worse I try to I tried to call into the office to make a complaint and the lady Mary answering was in total defense of the way this job is handled all while telling me that they get paid for their time on a job. My response was how much is 5-7minutes worth. It is 110 to 115° here in Texas and my house is reading at 90 I have also reported them to American home shield.
Update: Joe cools, straight lied...another technician came today and stated the coil is bad and needs replacing. They are running a scam service on AHS!. I bet they got paid while we are still suffering from a 110 degrees heat!

Joe is a good guy who gives great service! Our 18 year old compressor decided to die over the Labor Day Weekend. Our home warranty company assigned Joe to the job. He called us first thing Tuesday morning, and was out to replace our unit the next day. If you have a problem, he is definitely the guy to call (and if you have a home warranty company, ask them to assign him to the case — you won’t be disappointed).

Got in touch with them through a claim from American home shield. They contacted me on a Sunday and came out found the issue quickly and came back the next day finished repairs. Great communication and customer service. They k ew it was cold and the urgency. Thank you guys for taken care of me.

Awesome company! So efficient and easy to work with. Joe came out within two hours of calling AHS diagnosed the problem promptly and set us up on getting a furnace replacement and setting our Trane system up correctly since it wasn’t when we purchased our home. Very knowledgeable and kind team. Sherry on the phone is the absolute sweetest as well! I was so pleased to work with them and was amazed how fast they were able to get out to us in the middle of the ice storm. I would give more stars if i could and will use the company in the future for my ac/heat needs.

Joe Cool's has been a life saver for me this summer. I've had so many issues with my A/C this year and Joe is always able to come out promptly and fix my issue. He's always very nice and professional as is Sherri in the office. Thank you, Joe Cool's for taking care of me. :)

We asked our home warranty company to switch our assigned HVAC contractor to Joe Cool’s based on reviews. We were not disappointed. The person who called us was so courteous and helpful. Joe showed up and diagnosed the issue right away. Communication was excellent while we waited for the part to arrive. Joe fixed the problem correctly and we are so happy. Highly recommended!

Terrible customer service. Went to home warranty for nothing. Would not recommend service from this establishment. Ensure that everything is working properly before the technician leaves!!!!!

First cold spell of the year and the heater didn’t work. Everyone was shivering all night long. I couldn’t do anything about it because I work 12 hr night shifts. I contacted my home warranty and got referred to Joes. Tho a worse cold front was coming so waiting the allotted “24 business hour” time frame to contact us given by the home warranty company. I Contacted Joes at 8 am after I worked all night and explained my urgency. I was met by a delightful woman who answered the phone that I later was informed was Joe’s wife. They scheduled an appointment same day. I got a couple hours of sleep and Joe showed up that evening and troubleshot our issues and fixed them. We are nice and cozy. Joe explained everything he was doing and was pleasant and professional. If I couldn’t go through home warranty, I would choose this company again for any HVAC needs.

My ac unit is over 25 years old so I have AHS for this reason. Joe Cool was assigned to me on a service call and have always done a great job. Any time I need service I request them, Joe told me it was just a matter time before I would have to replace the complete unit. That time came this month...Joe and Sherry are great people, professional, honest and worked with me and my crazy work schedule to get my new unit in at a great price and fast. Thanks and would and will recommend this company to all my friends and co workers..

Great job fast and the Service Tech Joe was fantastic explained what happened and fixed it quick and perfectly. Checked out the system to be sure no other issues. Great office lady who called and let me know timing on arrival...very personable...highly recommend this company

Total professionals. From setting the appointment with a friendly scheduler and having Joe show up on time in a narrow time window, not all day or even half day but a small two hour window, to his friendly thorough diagnosis and repair it was a pleasure all around.

Sheri and Joe from Joe Cool's Cooling and Heating are amazing! Joe is honest, knowledgeable, professional and handled our AC issue quickly and with great expertise. Unfortunately we had an issue with the previous company our warranty sent out, they said our AC needed things that it didn't, things they knew warranty did not cover and tried to make money off of us. Luckily we demanded our warranty company send out Joe Cool's and he knew just what the issue was and how to fix it! From now on we will only be working with Joe Cool's. If you have AC issues contact Joe Cool's and if you have a home warranty company demand that they only send out Joe Cool's for your AC needs! Thank you!!!

Joe Cool's is by far the best HVAC company I have ever had the pleasure of dealing with, and unfortunately I have had to deal with many. I was having ongoing issues with my main A/C unit that just weren't getting fixed, or were "fixed" improperly. Unfortunately I was going through American Homeshield (that is an entirely different battle) and the techs they kept sending to my house either didn't have adequate knowledge of what they were doing, or just flat out didn't care. After the 8th call (literally) to AHS, they sent out Joe. In one service call he was able to fix what 5 techs from two different companies could not. He is a no fuss type of guy, and will fix the issue the right way, the first time. If you are dealing with an issue through your insurance, my advice is to do everything you can to get them to use Joe Cool's. If you are paying out of pocket, I strongly encourage you to call Joe. I know HVAC issues can be expensive, but going through Joe Cool's will be well worth it in the long run.

Joe came by and replaced the capacitor on our outside condensing unit. It worked for about a week. He told me to call him as there was a 30 day guarantee period. When our A/C unit went out again, I called and was told to call the home warranty company again to do a recall, when he specifically told me them directly. When I called I was told they wouldn’t be able to be here till Tuesday. Also that we had to call AHS to file another claim. This is flat out ridiculous. So we called AHS and did an emergency claim. The new company came out in less than 24 hours and told us that it was not the capacitor. It was a short in the wire on the inside air handling unit. If Joe would have done his due diligence we wouldn’t have lost A/C a week later. I do not recommend using this company at all. They only want to file claim after claim so they can make more money while we have to pay more premiums.

Joe Cool A/C and Heating is not so cool.

Was assigned this technician through my home warranty company for a heating tune up. The technician did not initially know he was there for a tune up, and did not seem to be at my residence long enough to have completed all the steps on the list. A few days later I go to get in my attic and realize the string has been snapped off and the wood around two bolts connecting the door to the attic stairs is shattered. I contacted my warranty company, which I thought was the required step and was told to contact Joe Cool's, but was told they would not repair the damage they caused due to my negative review (which was valid and only on the warranty site.) I was told my the woman on the phone the technician just forgot to tell me he damaged the door, which is crazy that an adult would forget that information mere minutes after doing it and it was somehow not mentioned when he said he was finished immediately after closing the door. They then told the warranty company they only broke the string to the attic door when there is clearly more damage. I do not recommend doing any business with this company.

I can’t thank Sheri and Joe enough for saving us MONEY. I was told by 2 companies previously that our zone board went out and it was $1900 or $1400 with the other company. I talked with Sheri and told her what I was told by other companies being the issue. She was able to give me an estimate over the phone IF that was really the problem. I set up an appointment and Joe came out. After review, Joe stated it’s not the zone board, wiring is bad!! You talk about honesty!! Joe could’ve went with what I told him but he was HONEST. I will never use another company, ever again. We can’t thank you enough!!