Appliance Repair reviews in Cypress, Texas

I needed some time to think about this. My issue was the tech came out and diagnosed the problem as "Has open wire in cabinet , no voltage to ice maker water valve". From there the Technician said there was nothing he could do and that it was just broken without a fix. There was no recommendation or effort to ag least try and come up with a solution. The tech instead chsrgex me tbr labor and service fee making sure I paid immediately then left. So 128 dollars foe a technician to say sorry there is no fix provider a 10 word reason and never offer advise or solution

The technician thought he knew what was wrong with the ice machine and then proved his theory that some electrical wires were
broken. Two previous technicians did not solve the problem...they easter egged a fix by ordering parts. The fix was accomplished by laying on the floor trying to solder too very small wires together.This consumers opinion is that the third try was successful because the tech worked harder than the first two techs who were not willing to do the tough fix. The repair to this machine should not have taken THREE trips.

I am not happy that I had to set aside what adds up to three days of waiting time for a tech to arrive between 07-1600 hours! The third try was a charm...lets see how long this fix lasts.

Roman was very helpful with great explanation and detail for the services he performed. I was pleased with efforts and appreciated his support.

Great, quick, with the AI usage very little interaction very quick repair paid and done

Jaydip was excellent loved his communication skills love his politeness and really was appreciative that he was explaining the issues with my refrigerator hope this will be the last service call but thank you Jaydip

Fast polite and very knowledgeable. Was able to identify quickly the issue and problem solve. Highly recommend.

He was knowledgeable and inspected the equipment and also provided great maintenance tips to help our equipment last even longer

Described my observation of the refrigerator issues to Sear Home Services Technician Mike. He affirmed me that the main cause was the heavy icing of the freezer compartment back wall causing the evaporator fan motor to stop running leading to the error code ERR FF. He believed the heavy icing was due to food overfilling the bottom freezer drawer.

UPDATE: Few days after the repair, I realized the icemaker was not making ice. Looking at it closely, I found out the icemaker was re-installed incorrectly by Mike. So I un-installed and re-installed it myself. Icemaking worked again!

Our service person was very competent, neat and polite. Very impressed with our service guy.

One of the worst experiences I've had. I opened a complaint mentioning that I was having overcooling/freezing problems, as all my fruits and liquid contents are frozen on the right side of my refrigerator. He came and he said that he does not "see" any freezing, so he cannot fix the problem!! I had to pay him just to drive up to my house and pretend to spend 30 minutes on diagnosing the problem. All he did during that time was step putside the house and talk on the phone.

Excellent response rate and highly knowledgeable technical team

Roman the technician was great but Sears sucks because you don’t stock many parts anymore. It’s a shame you want to force us to buy a new oven because of a clock switch. It’s a Kenmore Pro that we spent a lot of money for. I’ll have to settle with the clock continuously displaying the wrong time. No wonder your business is going down and your stores are closing. After over 50 years of Sears Kenmore products I’m done.

The technician was awesome but it took more than 4 weeks to get washer fixed. No one takes ownership of the problem, you cannot talk to a supervisor or any top management. This process is as beyond ridiculous!

Roman was professional and considerate. He explained things well and was very polite. My washer works great now!

Jamie is very experienced and knows how to solve A/C issues.
He is very friendly and professional.

Darrick did a fantastic job of fixing a terribly annoying squeak that our dryer developed… He was also very professional and conscientious enough to point out and repair other problems that might engender future problems. I hope I don’t have problems in the future… But if I do, I will definitely hope that Darrick is assigned to my repair!

Mr Mark was very informative concerning what was wrong with my washer.
He was professional and timely. I would highly recommend his to service any of my appliance.
Along with his co worker I don' t remember his name but they both worked as a great team.
Thanks you both so much.

On time with fast and friendly service. 10 stars. Thank you again.

The technician was very kind, precise and checked all systems of the washer. I would highly recommend him and his company to perform the repairs. He arrived at my home precisely at the times he had indicated through the email and text messages.

Nice guy helpful and explained the problem and what's going to happen next.

The technician didn’t check but the temperature in my frig and freezer and said it was good, but a few days later it’s doing the same thing as before. The problem is not resolved! The first thing he ask for was the service fee. I described what the refrigerator was doing, but he never checked anything else after checking the temperature. I need Sears to come back out with a different technician!