Appliance Repair reviews in Cypress, Texas

Matt appeared on time and quickly diagnosed the problem with my refrigerator/freezer. He efficiently performed the service and was gone in less than an hour. Also, the process of making an appointment and the follow through from that point couldn't have been smoother or easier.

Mark was very knowledgeable and helpful. He found the problem with my washer and fixed it in a timely fashion. We were very pleased with his service and he made sure that we understood the problem with our washer before charging us.
Thank you Mark

Great service. Polite and knowledgeable

Check the fridge out and provided a wealth of knowledge on maintaining the fridge going forward

He was courteous and kind. He also took pictures of our fridge,washer,and dryer of the model numbers so it would be in your system so ya'll would know what we have in case they break down. I would give him 10 stars if I could.

A top-notch experience. Extremely satisfied

Real nice person and on time very good work

Neat, respectful sbd on time job well done

So we have numerous service men come to our house and I must say Jose was the best ever. He was so professional and was very conscientious about the work he did. I wish I had his contact number so I could contact him if I ever need our appliances looked after again.

Mark, my technician, did a great job. The AI assistant that I dealt with earlier in the week is another story. Not being able to talk to a human is unacceptable.

Fourth service man came today to repair range. I was charged $343 I was told there would be on charge because the range was still not fixed. I already paid. Over $500 in November Since the range was not fixed and the second technician broke the right side without telling me. This is from November visit. My range is still not fixed. The second technician said wrong parts ordered could not fix. Third technician said right part number but newer model parts not working correctly in range. He will need to talk with someone. This is upsetting. Thanksgiving is next week. I am upset. With Sears. I called number provided could not talk to human. Any updates. How to contact for information

He was very good at his job and very pleasant to visit with

Mark C. Was very knowledgeable and kept me informed as to what issues he found with my appliances and what repairs were required. Great Job!!

Archie was very professional and kind, he did a great job repairing my refrigerator

Vance H was very knowledgeable, kind and professional technician . He left me with a few things to work on to maintain my system.

Mark C was very professional. He identified himself and went straight to the utility room. He identified the problem and explained to me what needed to be done. He was honest and very exact in explaining what needed to be done.

Jonathan was very informative, showing my husband what was causing issue and how to avoid same issue in future.

Awful experience. We had a no-show tech and were double billed for labor charges.

I put in a request for service and the tech showed up the next day. He told us our compressor was out and the fridge was not under warranty. The bill for parts and labor came to $1316.99. I made payment, in full, that day and the parts were ordered. They came in a couple days later but the tech didn't get us on the schedule for repairs until July 14th. On the morning of 7/14, I got a notification that the tech was on his way, as scheduled. At about 1PM, the tech called and said he didn't have the necessary tools on his truck, despite our appt being on the schedule for TWO WKS. He said he needed to reschedule for the next day, but I told him we were not available then and I requested a call from customer service. I got a call about 30 mins later and explained the dilemma to the cust srv agent. She said she'd contact the tech's supervisor to see if he could arrange service on Monday, as scheduled. We hung up and I never heard from her or any technicians again that day.

On Tueday, I tried to reach someone but the Sears AI phone system will not route to a live human UNDER ANY CIRCUMSTANCES. After trying multiple times, my appt somehow got canceled. Once it showed up as canceled, I had to start over with a new request for service. On Tuesday, July 15th, nobody had ever reached out about the missed service date on July 14th, despite my having been already charged, IN FULL, for parts and labor on July 1st.

Out of desperation I tried to call the number of tech who bailed on Monday's service call. He didn't answer. I left a message but nobody called me. I then went back to to the AI phone assistant who was unable to schedule a new appt due to "system error" so I went to the online chat assistant. I explained my issue to the online chat bot which transferred me to ANOTHER bot. I was finally able to schedule an appointment for Wed, July 16th but the bot didn't understand that this was a service call to replace a service call from July 14th in which the tech cancelled on us.

So the bot proceeded to explain charges for diagnostic fees, etc, even though I had already paid everything in full.

Today, July 16th, a tech called to inquire what the problem was since we "had just had service and the ticket was closed." I explained that we HAD NOT HAD SERVICE and that we were still waiting for someone to install the parts in our broken fridge. He then explained that he needed to contact his scheduling dept because this service call would require more time than Sears had allocated for what he thought was just going to be a diagnostic call.

He finally showed up 30 minutes later and repaired our broken fridge.

As he was leaving, he explained that everything was done and I signed his tablet to accept delivery of the completed service call. Unfortunately, it appears that Sears has charged me A SECOND TIME for labor. So, now I've paid almost $1800 and waited over two wks for our repair.

I have been trying for hours to speak to someone about the billing error and AGAIN it is impossible to get a human on the phone. I guess I'll have to go to my credit card company and see if they can assist.

I have spent countless hours trying to sort out this one small job...something that I believe could've been handled in a few minutes if I could just soeak to a human being. This is some of the worst customer service I have ever had the displeasure of experiencing. Unacceptable! I WILL NEVER DO BUSINESS WITH SEARS AGAIN!!

The tech was very polite and knowledgeable. He stated what needed to be done and tips in using the microwave.

Jamie was so great. He explained everything to me. He did a great job!

The technician was very good once he arrived. My window was 7am-6pm! This is not a window period just say the date. This is so dated not to be able to provide a 4 hour window for upcoming service. I had to have someone waiting in a house that was 90 degrees. Once we finally received a text giving a time the time continued to change . My suggestion is to be more compassionate about the heat and people’s time. AC is fixed so the tech did do his job once he arrived and the
deductible was paid .