Reviews of local pros in Cypress, Texas

Josh was friendly, knowledgeable, professional and spent the time to listen to my concerns and answered my questions. What a nice change to have someone care about their job and their customer. Josh was delightful and I’m thankful he was my technician. Wish all sales, customer service, technicians etc. were like him.
Karen B

I can not even give them a Star. We had a new HVAC system installed at five years ago by then Enviromax which later changed its name to Wise Guys.
The system worked great until wintertime came and the house would not heat properly. We called it in, and they found that the system was not wired properly. The second stage fan was not connected to the system. This was our first complaint not reported.
After about two years the condenser fan blade fell out of balance and was making a wobble sound. We called to have it checked out and they determined that the fan blade was indeed faulty and they would order a new one. I guess the part never came in because one year later the fan motor quit due to the imbalance running. This is our second complaint that we did not report.
Fast forward to June 27th. While in Michigan visiting family, we got a phone call at 6:00am that 2 of our ceilings had caved in due to water damage. A tech from Wise Guys came out that day and replaced the overflow switch and was supposed to blow out the lines which were improperly done. It took 24hrs for us to drive back from Michigan. By the time we got home the pan had filled back up, but the new switch had worked. The day after we got home a 3rd ceiling caved in.
We ended up having 2 different A/C companies come out and do an inspection as to why this happened. The reports are included in this email along with pictures. They basically said that the secondary drain pan was installed incorrectly.
We contacted James Wolfe (the owner of Wise Guys) he claimed because we didn’t have maintenance checks done, he’s not at fault. He didn’t care enough to come out and look at what we were talking about, and he also refused to give us his insurance information.
In further investigation of his company, we looked at other reviews from other customers. There were 2 other reviews of customers who had the same issue and same response from James Wolfe. One of the customers had maintenance checks done and their damage was not covered.
Our damage ended up costing us $6,000.

Josh was so focused on the details and addressed our issue thoroughly. He shared information that no one has ever focused on, educated us on the issues and how to identify them in the future. He was not trying to rush through the job, he made sure the fixes were working before departing. Josh is trustworthy and clear with his communication. He was respectful in our home, proactively walking around rugs as to not track debris through the house.

Caleb did a great job working the issue with the thermostat and fixing that and then also checking the two units out making sure they were operating correctly. Caleb is very congenial and listened to what our issue Was before jumping into fixing it. Caleb is a great technician.

Josh and Kaleb were very professional and polite. They fixed our issues in a timely manner and reasonable price. Highly recommend Wise Guys!

Wise Guys came out and installed a soft start for our new A/C unit. Kaleb was on time, very friendly, and did a fantastic job! We've used Wise Guys for several years and we'll continue to use them.

I love the air filter that I get but what I don't like is paying so much money for delivery. Delivery should be free for as much as I have to pay for these filters

Wise Guys A/C came out the same day I called and checked the 2 heating systems I have and reset 1 of the thermostats that was incorrectly programmed. Kaleb was very professional and did a great job.

Kaleb is awesome. So happy about how quickly you could address my issues. I will post something on Facebook about how great you guys are.

Wise Guys always does a great job on maintenance for us. The technician, Kaleb, came over and did troubleshooting of an issue caused by a power surge. He was thorough, informative, friendly, and professional. Overall a 5 star worthy service call. Thanks!

Delivery promiseds were not kept on 3 different days. I had to threaten to cancel the order before my replacement filters were finally delivered. Filters were overpriced at $100+ per filter with an additional delivery charge of $15.00 for a round trip from their shop to my house and back to their shop of approximately 5 miles.

I have used Wise Guys for a full air conditioning install and ductwork replacement on our beach house in Freeport, TX as well as checking on my parents home for what we thought was an AC issue. Josh, who was the technician that serviced my elderly parents AC was prompt, thorough in his inspection and explanation to me on what the issue was. Prices were very fair and everything was done professionally for both the full install and the most recent checkup. I highly recommend this company and will be using them again.

Had a great experience with Josh (HVAC Technician) as usual. I highly value the fact the I’m able to see the same tech bi-annual and not have different men in my home. He gives personal care, listens and give feedback to my concerns. Peace. ~Liz

Josh is professional and knowledgeable and friendly. He works efficiently, solved the problem and made sure everything was running perfectly before he left. It’s rare to find someone who combines skill, honesty, and top-tier customer service the way he does. If you need heating or cooling work done, I highly recommend Wise Guys Heating and Cooling.

I've had issues with my HVAC unit for a while and other companies just wanted to sell me things instead of just fixing the issues. The people with Mr. Cool A/C and heating actually wanted to help fix my issues. Jose was very nice, professional and accommodating to my schedule.

Amazing experience !!! Walter and team from Mr. Cool will be my new AC company going forward. They are reliable, honest, prompt and efficient. This team of AC experts showed up at my house at 6:45 a.m. on July 4th!!! at no extra charge to do a complete install of a new AC unit and coil. The price was amazing, the service unbeatable and my confidence in a job well done and done right: priceless !!!!!!

I am very satisfied with this company's service. I wanted a home (smart) thermostat installed. Jose came out and did the work the same day I called. Jose was friendly, courteous and professional. The price for their service was very reasonable. I would give them a 10+ out of 10. They will definitely be my first call on future A/C and heating work. Thanks, Mr. Cool!

Oscar was nothing short of AMAZING! He was also very helpful, thoughtful and informative as well! Would recommend Mr. Cool A/C and Heating and their services to anyone!

I can’t say enough THANK YOU! for the excellent service I received from Mr. Cool A/C and Heating. Walter and his team are the best! I have been using Mr. Cool’s services for 14 years. I don’t usually give reviews but I recently had a heating emergency. Imagine this situation, in the middle of winter and having the visit of my in-laws, the heating stopped working. I called Mr. Cool and after completing a thorough inspection in a very professional manner he explained my options to resolve the problem. I decided to install a new heating unit. I am more than satisfied with the speed and excellent work done! Very professional team. Prices are very reasonable, I will totally keep Mr. Cool as my go to experts when it comes to A/C and heating issues. If you live in Katy and the Houston area you should give them a call, highly recommended, trust me!

We have been using Mr Cool for the past two years. I have found them to be concerned about their clients and fair in pricing. If you want a HVAC company that is dependable and fair in pricing, Mr Cool is it.

I was in need of having my evaporator coil replaced. The previous company I went with their prices were outrageous. I contacted Walter, he came out and provided me with an estimate that was very reasonable, therefore I went forward with changing out the air handler as well. Jose and the team came on Wednesday, they worked very efficiently and got everything done in 3hrs. Walter arrived and ensure everything was operating correctly. I will definitely be using them for all my future AC and Heating needs and highly recommend them to anyone else who is need of AC/Heat repair.