Reviews of local pros in Cypress, Texas

My sales specialist Tyler did a great job explaining to me my new AC system and the scope of work involved to make it run efficiently and properly.

The install crew worked clean and quickly.

My technician Robert was amazing! Extremely thorough and walked me through his entire process to make my new A/C system run like a dream!

Thank you Tyler, Robert, and Enviromax team for a great experience! Highly recommend!

Morgan arrived about 20 minutes after I put a call into the main office. He resolved a problem that was caused by a previous HVAC company that installed a new condensing unit. Very happy with his knowledge and professionalism. I will use them again without fail and highly recommend them.

The AC technicians were outstanding and very efficient. They did a great job installing my new Goodman condenser. Their supervisor, Dylan, was helpful from the start. Wise Guys is a reliable choice. You can put your trust in this family-owned company!

Josh was extremely polite and knowledgeable. Had my problem diagnosed quickly and my AC back up and running. Left the job site clean as well.

Excellent Service everytime Wise Guys takes care of our A/C! We especially feel JOSH is exceptional. VERY VERY knowledgeable. Never gives up, figures out problems, always professional and gets the job done. We have been with Wise Guys for years and use their Annual Plan to care for our home and plan to continue indefinately!

These guys installed my moms a/c two years ago. They did a horrible job with the installation of the pan, primary and secondary drain. Now we have wood rot on the side of our house from where the drain hose was supposed to be emptying and we have water leaking into the ceiling of the living room and now into the dining room. Wouldn’t say these guys were professionals at all. Even whenever we had roofers come over to take a look at our roof they said that they installed it poorly. Now Jim Wolf is refusing to take responsibility for it and claims that my mother refused to pay her bill. Will be reporting to the better business bureau

I had another good experience with Wise Guys Heating and Cooling. A capacitor went out on one of my units on a Friday night. I called them first thing Saturday morning and they sent Josh over within a few hours. He quickly got us back up and running on this hot, August day. He repaired exactly what was causing the outage and did not try to upsell me or tell me I needed any additional work done. Thank you again for your professionalism and honesty.

Thanks to Kaleb Freeman at Wise Guys Heating and Cooling. On Same day appt they came out and with a Spring tuneup our A/C was cooling our house down! At the office Iggy F. Made sure we had soonest possible appt. and gave us updates for Kaleb’s arrival. 5 out of 5 stars

Great, communicative service, and Josh worked his tail off to make sure our warranty replacement went smoothly. Will definitely recommend to anyone in need.

Great company. Installed two new units a couple years back. Have always been very responsive in the event service is needed. Morgan has made a couple trips out and is a great guy. Highly recommend.

Kaleb Feeman was thorough, professional, and efficient. He explained the problem and the fix he proposed very well.
And he showed up an hour early!
Iggy was also great as they got us a same day appointment on a hot day when AC was out.
Wise guys does excellent work!!

Very happy with the service I received and Josh was great . I highly recommend Wise Guys Heating and Cooling.
Karen

Ryan was amazing hands down great guy I will definitely be reaching out if I ever have any other futher issues!

Arrived when they said they would. Josh the technician is very professional and takes his time to do it correctly. Very happy with their service.

Kaleb was polite and efficient with my service today. He was also very patient with my questions and explained things to me in terms I could understand. Kaleb will be my choice for any service call in the future.

Josh was very professional with the details of my service. He explained as he went along. I appreciate him showing up on time as well.

A tech from another company told us that we had a leak in the evaporator coil. They wanted $6,000 to replace the unit. Josh checked the system out, put a leak detector die in the system, came back a week later and found no leak. The unit is working properly. I want to acknowledge the professional way Josh handled this. An honest man.

TLDR:
Used to be great (especially back when they were Enviromax), but my recent experience has been disappointing. Poor communication, delayed resolutions, and multiple missed opportunities to properly diagnose the issue. Unfortunately, I won’t be using them again.

Background:
I've been a loyal customer for around five years, since they were Enviromax. They installed my AC system and provided annual maintenance and repairs. Early experiences were excellent, but service quality has declined over time, culminating in a frustrating recent repair process.

March Maintenance Visit:
Routine yearly service was completed. A clogged drain pan was "cleared," but the issue reappeared the next day. I ended up clearing it myself, which should have been unnecessary.

Major Issue — Zone Not Cooling:
A few weeks ago, one zone stopped cooling. This turned out to be a failing damper that caused the coil to freeze, excessive condensation ("sweating"), and a completely flooded drain pan.

Appointment #1:
- They diagnosed the damper issue and cleared the drain pan again.
- However, they failed to recognize the signs of a frozen coil and the seriousness of the water buildup.
- They didn’t question why the drain pan clogged so quickly again, which was a missed diagnostic opportunity.

Appointment #2:
- Still no cooling the next day.
- They couldn’t come back until the following day (now Day 3 with no AC).
- They missed the scheduled window—tech was still at his first job even by 4 PM (ours was job #3).
- Rescheduled yet again, pushing us to Day 4 without cooling.

Appointment #3:
- After thawing the system overnight, tech confirmed the coil had been frozen.
- He "reset" the zones by fully opening them, which overcooled parts of the house.
- Promised to follow up, but never scheduled anything—we had to call the office to request the next visit.

Appointment #4:
- He returned and finally confirmed the failed damper as the root cause.
- Recalibrated the dampers properly.
- Unclear why this required a fourth visit instead of consolidating with the previous one.

Communication Issues:
- Constant delays or rescheduling with little to no proactive notice.
- Never knew they were on their way until they were at the house.
- We had to chase them down to find out arrival times.
- Phone support was cold and unempathetic—felt like we were inconveniencing them. Think of someone saying "Yeah, we're sorry" in the dryest most robotic voice possible.

Billing Frustration:
- Diagnose fee was supposed to be waived if repair was done (as stated on their website home page).
- Tech wasn't sure in person but agreed that he would ask and confirm before invoice was sent.
- It still showed up on the invoice.
- I had to call the office again to get it corrected.

Final Thoughts:
This situation required 4 separate visits, inconsistent communication, and a lot of manual follow-up on our end. The core issue (failing damper and frozen coil) could and should have been caught earlier.

I appreciate the early years of service, but this latest experience has made it clear the quality has dropped significantly.

Kaleb is very professional and efficient. I will always use Wise Guys to take care of my AC.

Fantastic service - fast and professional. Set appointment within 12 hours to inspect A/C not blowing cool air and Josh, the service professional found, diagnosed and corrected the issue in one short visit. Recommend Wise Guys to anyone in need of fast, competent A/C work. Added as favorite in my phone for future use.

A true professional. Answered every question so that I could even understand. Hope I get Josh every time. Every contact I have had with Wise Guys has been great! Their customer service is second to none!!