All reviews for Masters Services Chimney & Masonry

Cayden and the rest of the team were wonderful! They were knowledgeable, friendly and took great care in keeping our home clean. Very happy!

We have been using Masters services for several years to remove and replace chimney chase covers and flue caps for our customers after hailstorms. Master services has always done quality work for us, addressed any problems promptly, and does what they tell us they will do. They have taken care of our customers and provided a high-level of service. I highly recommend them.

ALL representatives- including Cayden Cox and Kyle - have been VERY responsive! This is my second experience with Master Services and both times have been exceptional! Very professional!!

Gabe came out to perform an inspection today - great service, kind, and very transparent. On top of that, great conversation and gave me some tips/pointers to carry on with upkeep. I definitely recommend.

We had a great experience! Austin was extremely helpful and informative in resolving multiple issues with our builder grade install.

Master Services did a 5 star job of inspecting our fireplaces, refurbishing one set of logs and replacing another. They are kind, professional & thoroughly addressed all of our concerns. We will be using them for annual service needs & I highly recommend them for any of your fireplace needs.

Masters Services has worked on chimneys for several of my customers over the past few years. They are my go-to company for chimney caps and chase covers. Their customer service is impeccable. My customers have always been happy, and when they're happy, I'm happy. Thank you, Angela and Masters Services.

Austin repaired my gas fireplace. He was very knowledgeable, professional, polite, and friendly! He took the time to explain everything to me. Austin is the best!!!!!

Masters Services made a beautiful chimney cap for our home and they stand by their product. Our first cap had a defect and Masters replaced it free of charge. Great service and great products!

They were able to take off our old, rusting chimney cap and replace it with a new one that looks fantastic. Also patched in all the broken mortar that fallen out over the years (real old house), cleaned up the rust stains on the brick with a fresh layer of white paint, and sealed everything up for us. No longer an eye sore!

Outstanding service. The office was responsive and the technician (Austin) was very professional. I will definitely call Masters Services again for any and all chimney needs.

Masters Services technician, Austin, arrived per schedule. He analyzed why my fireplace was not working and explained the issue. He then corrected the problem. I am very pleased with the work and Austin is a true professional. I highly recommend Austin and Masters Services.

Masters Services was excellent and all four of the men who worked on our project were on time, very polite, patient and extremely careful and neat. They replaced our outdoor fire box, replaced two chimney caps, and swept both chimneys. I also want to thank Cayden who worked patiently with us.

I chose Master Services to restore 3 chimneys/fireplaces in my historic home largely because I was very impressed by their knowledge and passion for the project, as well as the process used to coat the inside of the flues to bring them up to code. And I couldn’t be happier with their work and the finished product(s). The fireplaces work great and look great! Mine was a large project that had some unavoidable delays but Master Services was always reliable and saw the project through to the end, I could and see and appreciate the team’s collective dedication and satisfaction in completing a job well done!

Used them twice. They do a great job and make sure the job is done right. Austin came out today to fix some work from November and they see the job through. I have an old fireplace and they helped me out. I’ll use them again

The company was quick to respond when we had an issue that needed immediate attention to prevent further damage. They showed up when they said they would and performed the work professionally. Good options, and fast installation scheduling, for restoration work. Good communicators and we are pleased with the way things turned out.

Master Services recently installed a new fireplace and mantle in my living room, and built a custom section for my TV and mounted it for me. The entire experience was exceptional. From start to finish, their team was professional, knowledgeable, and incredibly easy to work with. They helped me choose a design that fit my home perfectly, and the craftsmanship shows in every detail.

Kyle in particular did an excellent job of pivoting when a few design decisions changed along the way—he was flexible, communicative, and made sure everything turned out even better than I’d envisioned.

The installation was done efficiently and with great care—no mess left behind, clear communication throughout, and a final result that looks like it came straight out of a magazine. My living room feels completely transformed, warm, and inviting. I’ve already received multiple compliments from friends and family.

I highly recommend Master Services to anyone considering fireplace work or home improvement. Their quality of work and customer service truly stand out.

Gabriel was personable and efficient. I had new carpet put in days before the service so I was a little nervous but he didn’t leave even a spec of dirt soot anywhere. He walked me through what he was doing and how things looked when he was finished. I highly recommend this service to anyone who has a fireplace.

Masters Services was a pleasure to do business with. Despite having to deal with high demand post-Beryl (hurricane), they were very professional. The only reason I didn't give them five stars was because we have yet to experience a serious rain event since, which in my mind, would put the job to a true test.

Aside from customer service reps who were always responsive and friendly over the phone, I was able to speak to one of the head honchos, Brian, at length about the in's and out's of what they offered. He put me more at ease about the service provided.

In addition, I was able to bounce questions off of Joe, one of the specialists responsible for delivering the service first-hand. He, too, was very patient with me, answering the many questions I had for him.

I would highly recommend them for anything to do with the chimney, or anything else, really. It turns out they do remodels, too. I'll have to ask them about that ;o-).

Today was the second of three visits to clean and repair our fireplace. Austin and Chris were very thorough, quite knowledgeable about the process. Austin educated me on several details on chimney and fireplace safety. So far, I'm quite pleased with the quality of their service and their customer service and communication.
Third and final visit today. This one really made Chris work for it, but he persevered and finally put a difficult job to bed. Great job to the entire crew - Lisa with the communication, Austin, Chris, and the rest. Great job, well done!

We had them come out to inspect chimney and gas insert because it would not start. Two techs later, we were told that the insert has a known defect, and would be covered under manufacture warranty. Would be calling later in the day with the details. That was 3 weeks ago, I have called 3 times and asked for update, no return call, nothing. piss poor customer service.