Home Services reviews in Dallas, Texas

We had a rough start working together, but they’re professional and able to move forward like it never happened. They responded on short notice and knocked out a laundry list of repairs on a home we were selling. Even allowed us to pay them at closing

Promptly came out to home, the technician was very courteous and overall great customer service.

I've been a pool owner for 17 years, and Hayden is by far the best pool service I've ever had.

Best pool service we have ever used, the pool always looks great!
Family owned. Courteous, timely and responsible tech. No extra charges every time it rains, like many other companies. HIGHLY RECOMMEND!

Have Hayden Pool repair damaged diverter valves due to freeze. In the email to them before arranging repair, I attached photos and told them to replace return valve which has a visible crack. Yet the technician charged $420, replaced one valve on vacuum side, replumbed return line but kept the faulty valve for next trip in the following week. The reason, he had no more valve. I understand the part shortage, but why not wait for a few days to replace everything at once? Now he needs to cut the line he just put in to replace the return valve which I told them from the start. The price: another $600 for the return valve and other one vacuum valve. Also, they will only give total repair price, no part and labor breakdown.

With the power outage last week our pump did not run for 4 days. Act of nature. Our wonderful representative still showed up last week and cleaned the pool while we were still without power. He spent hours today getting the pool back in tip top shape now power is back on. It is now glistening and in fabulous shape. Thank you to our pool service and I know it has been a bad week and a half for all. We are just thankful to our very conciensious representative that cleans very meticulously.....

Recently I tried using Hayden Pool as our pool was getting that green glow from all the heat we have been having. They were nice and accommodating while setting up the appointment. We received a verbal agreement of $200 to perform the service (which is a bit high but we needed to get it done). Their technician showed up 1.5 hrs late with no heads up and just went into our yard with no warning. I caught him several times playing on his phone and hanging out in our driveway. Little did I know we were being charged the whole time since he has a tracker on his vehicle. They also showed up first thing Saturday morning with no warning and started pounding on our front door. Then they showed up 3 more times the following week with little to no communication to let us know. When we received our bill it was nearly $600! When my husband confronted Karen, the owner, he was met with hostility and anger. When I tried to speak with her for an explanation of the bill, she was very rude and only offered to send my bill to a collections agency. She did not want to talk it out or investigate. Please do NOT do business with this company as their goal is to bate and switch then loose the customer. It is poor business practice and I do not want any of you to experience the same disrespect I just endured.

Recently the storms created a huge mess with our pool. I called Hayden Pool Service and they were able to clean up all the debris and get my pool up and ready. Hayden has always taken immediate action with any maintenance issues and repairs. It makes being a pool owner easy.

We’ve used Hayden for a couple of years now. I’m extremely happy with their repair techs. And the communication from the office is top notch. It’s nice to have a repair company I can trust.
Sending an update(4/26/23). Matt is a great tech who communicates well and does great work

PLEASE NOTE Karen from Hayden Pools responded to my complaint!
I take issue with what she has stated.

The water splashing our windows from water tail was dealt with as per my request - it was a problem in the past where water pressure was lessened so Polaris tail didn’t spray out water

I did not refuse to pay as they automatically took money from our account each month & have their invoice as proof. I asked to be reimbursed.
The basket was NOT cracked
The bag on the Polaris was not ripped
The new tail & diffuser - again did not need replacing. The irony is they charged us for servicing the Polaris recently! It’s a joke.
They took these parts from our Polaris. They did not ask or tell us they were doing it. They then threw those parts into our trash bins.
So Karen from Hayden proposes that they come & take their parts back, when we wouldn’t have our parts to put back! It’s mind boggling.

Now! You would think Hayden Pools having had us as customers for 7 or 8 years roughly would have given us an apology as well as promptly refunding us when I first raised the issue with her. They have apparently put money back into our account. Karen is v rude. I’m not sure why she’s even allowed to deal with customer complaints! We have found an alternate company & will be paying less each month to have our pool serviced so that’s a bonus.

My original Complaint

My husband & I have used Hayden for 7 years. We were v happy up until a recent technician replacement. There have been problems communicating with us.

I am extremely upset & disappointed with them. Their technician replaced all our Polaris parts without asking or giving us a quote as to cost for replacement parts. In fact we didn’t know there was a problem. They had serviced it prior to this (again carried out without our sanctioning ). We would have liked to have decided did we have a service or replace with a new Polaris. After this service the Polaris was shooting water out of pool all over the windows of the house. This has happened before & Hayden sent out a guy who adjusted the pressure & all was good. Apparently! as I had registered my disappointment with the way the service had been carried out & was irritated by window water spraying, the regular technician came and replaced ALL the parts on our Polaris plus our basket. My husband had replaced basket with a sturdier one in December! So imagine our surprise when we received an invoice for these replacement items without our agreeing to it or explanation as to why they needed replacement!
I rang Hayden who said they would come & take all the new replacement parts from out Polaris. When I said there was nothing left of our parts as the technician had put them in the trash, they said they would ask the technician. I rang following day & was told he had left them by pool pump. He hadn’t !
The lady in the office was so incredibly rude to me & told me that I was just trying to get new parts without paying !!!! She shouted at me & said they wouldn’t do any more work on our pool & things would get clogged in our pool causing major problems.
We have been loyal customers for 7 years and I am beyond shocked by this dreadful attitude towards us. Never apologised once for this mess up or admitting that they hadn’t communicated with us. They used to, but clearly don’t feel they need to anymore. Hayden pools feel that they can rack up costs on your pool without your say so.

We choose Hunter and his team to renovate and replaster our pool. The entire Hayden Pools team were very professional, extremely responsive and did an incredible job with the pool renovation project. We are very happy we chose Hayden Pools for this project and highly recommend them!

We have used Hayden for years and find them excellent in all areas of pool maintenance and repair. We would not use any other company.

We have used Hayden Pools for over 5 years. Their technicians are very reliable. They have never not shown up on the day they are supposed to service. The service is consistently high quality. When we have needed repairs we feel that they are fair in their assessment and will do what is needed and not sell us something we do not need. They are good with old pools as well as new. The office communicates with us and lets us know of upcoming service they feel we need or warn us of potential freeze. Recommend them.

Weekly maintenance staff is excellent. Internal billing and admin employees, not so much. Be sure and ask what charges are prior to repair technicians servicing any issue(s). I had a $20 capacitor replaced in 20 minutes time and was charged $250 without pre-authorization. When I called to request further details, Karen explained to me her dealings with plumbers and their fees (to make me feel better?) and had zero desire to retain my business. I cancelled my service and will NEVER recommend Hayden Pool Service.

Wonderful group of folks at Hayden Pools! Always available and helpful, reasonable pricing, super responsive and patient whenever I call, text or email.

With the freeze going on right now I simply texted and got a call from Don (one of their techs and an extremely kind, up front, patient, and just a great guy) within 5 minutes. He walked me through exactly what to do for our pool with our set up and saved me from making a big mistake. No doubt saving me thousands…thank you Don! Thank you Ericka and the entire team at Hayden Pools. A++
-East Dallas resident

No exaggeration.... the smartest decision I made regarding the pool since having it put in 2 years ago is switching to Hayden Pools service.

- Water is clearer and cleaner than ever
- Filter leak caused by previous service company was corrected
- Calcium issue corrected
- CYA issue corrected

Could not be happier.

Thanks Hayden.

This is an excellent local business run by knowledgeable people who really care about their customers. I've always had a very positive experience. Scheduling is easy and efficient, and the technicians are always prompt, friendly, and helpful. When I purchased my first pool home two years ago, my realtor recommended Hayden for the pool inspection. They gave us an honest, thorough appraisal of the pool's condition and let us know which repairs were high-priority and which could wait. Once we closed on the house, we hired them to do a thorough cleaning and servicing of the pool, during which the wonderful technician let me shadow him so that I could learn how to maintain the pool myself. He went above and beyond explaining everything to me as he did it, and I was so pleased I called the owner to tell him how impressed I was with the whole experience.

Highly recommend Hayden Pools! The office was able to provide me accurate service estimates over the phone and a technician was sent out quickly. Matt, the service technician, did an extremely thorough review of our equipment and he took the time to gather a thorough history of our pool issues. He is an outstanding diagnostician. After service from Matt and Hayden pools, our pool was in great shape without charging us for things we did not need.

Great company! Pool has never looked better. Significant upgrade from our last pool service provider. Highly recommend Hayden Pools.

Fantastic full service pool maintenance company. From weekly cleanings and chemical checks to installing new pumps, pool lights, heating systems, etc they have done it all for me and did a first class job all along the way. Their customer service / general communication have been incredible. I could not recommend Hayden Pools enough.

After 25 years of the same pool service we finally cut the cord. It was just too much nickel and diming and I’m happy to say that our pool immediately looks a million times better. If you’re in the market for a new pool company Hayden Pool Service, Inc is awesome. They are meticulous and very well priced and the owner Hunter Hayden is very responsive.