Swimming Pool Contractor reviews in Dallas, Texas

SUMMERHELL! Luckily, other pool companies were able to fix many of the mistakes (at a high cost), but things like uneven/abnormal height stairs, hidden steps, poor quality work and incorrect grouting for glass tiles will live forever.

Terrible experience & refusal to honor warranty. I’m happy to share my notebook full of mistakes, problems & issues during and after the 11-month long process for “completing” my pool and patio. I would have to reach out to Summerhill after weeks of waiting to see when the next step would be done or an issue I’d brought up would be addressed; later when I started asking about fixes more frequently AFTER NO RESPONSE, I was labeled as badgering.

Many issues to be fixed never were addressed at all—repositioning a control box off a fence to be torn down, fixing extremely uneven step & bench in spa, painting steps, evening out astroturf, etc. The pool was never marked prior to the dig, so after discovering immediately during digging it was too close to the house, I had to pay many thousands extra for a re-dig. My steps in and around the pool and patio are all noticeably different heights, unlike the blueprints. The original steps from the pool ledge to pool were so steep and shallow, you’d have to turn sideways and step down 14+”. A third step added after the fact to fix that issue is now invisible and the cause of stubbed toes & tripping injuries from every visitor.

Because of incorrect grouting used, a pool tile falls out every few weeks and the tile job is extremely messy in several areas. It’s not picky stuff (like Summerhill says), it big stuff that everyone notices. Rest assured, none of my friends, family, or neighbors will ever use this company.

I’m also happy to let anyone come see my pool install with missing tiles, cracked sides, large black streaks & many leaves in the concrete. “That’s just how concrete is” per Summerhill. But that’s not how every other patio I’ve ever seen is. Please visit others to help see what they consider acceptable & normal.

There is paint on the Astro-turf after painting, there are chips in the surrounding tiles never fixed. My pool equipment would shut down or misread temp for the first 3 months and had to be manually controlled or rebooted constantly during that time. My heater and two lightbulbs had to be replaced two weeks after my pool was completed.

On my sixth complaint about the equipment, I dared to call the equipment “second-rate” in an email. The company owner, Mark, was so offended by my “second-rate” terminology & request not to pay the service charge I wasn’t informed of (and likely not wanting to have to fix any more Summerhill mistakes), he said we should part ways and Summerhill would not honor my warranty anymore!

So my well over 6-figure investment and 11-month process got me a $0 warranty! Also, many other companies won’t guarantee their work on another company’s install-especially when they see all these mistakes. I have built homes and done major reno projects and never had a bad or worse experience with so little support or understanding from a company. The designer, Bryce, washes his hands of any responsibility early on and is extremely insulted about any problems found with his designs. Jacob (PM) also lied to the owner stating he’d answered questions he had not. I also spoke with a couple other customers while viewing Summerhill pools that had complaints. I think this company has just been lucky that the complaints don’t get shared online like the few positive reviews do. The owner actually asked me to sign something stating I wouldn’t post a negative review.

This was my highest of four quotes and the most disappointing experience i could imagine. More expensive definitely does not always mean better.

Bryce with Summerhill Pools helped to design the backyard of our dreams and Jacob made the project come to life! We are outside in the backyard every day enjoying the pool, outdoor kitchen area and outdoor living spaces that Summerhill was able to deliver. We are so happy with our decision to work with Summerhill Pools.

These guys are the best quality and have the experience and work to back up their solid reputation. Your pool is one of your biggest investments - not something you should be skimping on. We first went with them when we bought our house to resurface the pool. They weren't the cheapest bid we got but it was the one we felt the best about. We had a major problem five years later and Summerhill came through for us in a way that blew our minds. Our pool is absolutely beautiful and I cannot tell you how fateful our decision to go with them was. The do beautiful work. Highly recommend!

We worked with Summerhill Pools on a pool design for weeks. The final estimate was nearly double of the initial estimate and Summerhill insisted on unnecessary elements to be added such as Piers - when there is no evidence that it is necessary with so many people in my zipcode building pools without piers . When we pushed back and tried to negotiate, we were abruptly ghosted by the project manager - after so many weeks of working together, they deleted our design - the whole thing was absolutely unprofessional and disrespectful. I would be very cautious proceeding with this company for such a major project.

Updated final comment - this huge explanation given by Summerhill below should have been given to us directly in response to our last email to them. To ghost us with zero negotiation and explanation is - once again - utterly unprofessional. Please learn how to professionally bring a business conversation to a conclusion before you burn bridges. Our community is tight and I will be sure to share my experience with my neighbors.

It is not often that I leave a review on a company as I really am a very tough customer. However, in the case of Summerhill Pools, I am very pleased to leave this review. If you want a contractor to build you a pool, go with a competitor. If you want someone who cares about the character of your house and the neighborhood you live in, someone who truly wants to understand the lifestyle of you and your family, and someone who is personally available to you for all of the questions you can't possibly anticipate when starting a project like this, then go with Summerhill Pools. We did, and we could not be more pleased with our backyard oasis. It's fantastic quality, it fits exactly what we need it to in terms of ourselves and our children, and it looks like something out of a magazine. The folks at Summerhill were not only responsive during the construction, they have remained accessible and responsive to us for our questions and needs following the project completion. We are not just a "job" to them. They know us and appreciate us. For the amount of money a project like this takes, you better make sure that you trust and like the people whom you select to make it happen. I am so glad that we chose Summerhill!

Summerhill is a full service pool company with best in class people! We used them for pool/spa design and install. They even went above and beyond to help us integrate the look into our front walkway. They were extremely responsive and patient with us. We get so many compliments on our pool!

Summerhill Pools has serviced our pool for many years with weekly pool maintenance/chemicals and a refurbish/update due to cracks in the foundation. Although they were not the original builder, I regret that they were not! They are always on top of taking care of our pool needs and our very professional and fair! So glad to have Summerhill taking care of us!

A big thanks to Chris for his help with and work on our pool equipment. He quickly diagnosed the problem that has taken several months to find and cure. He did so in a matter on minutes and that issue is repaired. He was communicative and thorough and, most importantly, courteous! I would give him 10 stars if I could !

Kent J.

Summerhill Pools is simply the BEST! Long review short; if you are reading this and in the market for a pool, choose Summerhill. You will thank yourself. You will love them!

Long review long; We recently bought a 100 year old house in Dallas and wanted a pool (how do people live here without one?), though we weren’t sure how possible that would be in a smaller yard with a centuries worth of Dallas utilities buried throughout it. We (like you probably are right now….) did our research and reached out to about a dozen pool companies. Most we found online but, in addition to their great online reviews, Summerhill was referred to us by a friend; always a good sign.

Some companies didn’t even reply as I’m sure they weren’t up to the challenge of putting a salt water pool oasis in the back yard of a 100 year old craftsman. Others came out and had their own ideas of what we should do. Bryce, fromSummerhill, came out and listened to what we wanted, added his own expert knowledge and came up with an amazing design that combined all of it. The bid process alone was impressive, compared to others and, while they weren’t the cheapest, they weren’t the most expensive either. We knew, if we were going to go all in, we were going to do it with Summerhill. Probably the best decision we’ve made at this old house!

Fast forward a few months and Jacob, our project manager, and his team at Summerhill transformed our run down, old Dallas backyard into a spectacular salt water pool oasis that we are able to enjoy year round. The pool view alone from my kitchen window would be worthy, but nothing is better than lounging on the pool ledge, quiet night swimming in the deep end, or dunking our 12 year old son in a fierce game of pool basketball. It is perfect and all because we chose Summerhill.

If you are reading this, choose Summerhill. You will thank yourself. You will love them!!!

Summerhill was top notch from the very beginning. We met Bryce when he surveyed our yard and from there we worked with him to design a truly spectacular pool and hot tub. Just 5 months after we broke ground, we were swimming in a pool that is identical to the rendering. Highly recommend Summerhill. There’s a reason you see so many of their signs in your neighborhood - they are the best.

Summerhill worked with us every step of the way. Their whole team was very responsive and helpful with all our questions and concerns. Our pool is beautiful! We get so many compliments on it and we absolutely love it!

Very much enjoyed our experience with Summerhill. They were very professional and worked hand-in-hand with us throughout the process. Bryce, David and Jacob were a pleasure to work with. Anytime we faced any challenges, they were on top of it. Very pleased with the overall process and the outcome - the end result matched what we agreed to on paper.

Summerhill built our last pool and is by far the best pool company that we have worked with. This is the 3rd pool that we have had build and this experience was by far the of all, Summerhill exceeded expectations in all phases of the project. The communication through then entire process was perfect, anytime we had a concern they were addresses quickly and without question. I highly recommend Summerhill Pools.

I am so happy with my experience with Summerhill Pools! Our pool was challenging to design because of the limitations of the small size of the lot, located up a hill, and replacing an existing patio. But they were up to the task! The result is beautiful and my grandkids are loving it!!

We had Summerhill re-do our entire pool setup last year. Their work was for the most part good and they were the cheapest quote we got. The work took forever though. This was partly the fault of weather, but not entirely. Our 4 week estimate turned into 12. Months after completion, we had some issues which was more the fault of materials than their work, but getting them to come out and address repairs involved me having to send WAY too many follow up messages. Summerhill does decent work, but their project management and communication skills need a lot of improvement.

The Summerhill pool team was a pleasure to work with and built a beautiful pool for me. They are very responsive and communicative, and Horacio who cleans the pool and adjusts the chemicals is very friendly and knowledgeable. Highly recommend.

Summerhill was hired to re-do our pool. Plaster, deck, coping, etc. The quality of the job was generally fine except that the installation of the plaster (we used Marquis Magic at their suggestion) was botched and within 6 months was significantly discolored and cracked. To our surprise, the company would not stand behind the job saying that it was a chemistry problem. A TOTAL cop-out. Our pool service company is very reputable and they said early on that the plaster did not look right. The color of the plaster isn’t even close to the color we selected. It was never right from the start. Easy for Summerhill to blame the pool service. They would not stand behind their work, putting us in the middle between them and the pool service company. BUYER BEWARE. They charge you $750 dollars for pool startup which is a joke as well. If we had to do it again, we would hire someone else. Very disappointing that they didn’t even try to correct the issue. A horrible way to do business.

UPDATE: I am happy to report that Summerhill contacted us and quickly dealt with our issue. They were very responsive and handled the plaster situation fairly by agreeing to fix the problem at no cost to us. Impressive response that deserves recognition. We even have hired them to handle our weekly pool servicing. We recommend Summerhill Polls!

We had the best experience with Summerhill Pools and are extremely pleased with the final product. Everyone we worked with, from design with Bryce to project completion with Jacob, were attentive to our wants and needs. I would not hesitate to build another pool with them in the future.

Matt @ Summerhill Pools does a great job taking care of our pool. He keeps it consistently the best it has been in all the more than 25 years of our living here: Always crystal clear and rarely with algae. Matt does a great job!! He's our "Pool Master."

Alex did a wonderful job fixing our pool pump. He was very professional, timely and respectful. Summerhill is a wonderful company.

Summerhill did a fantastic job of remodeling my pool and my weekly service provided by Haracio has been superb