The Best Swimming Pool Contractor Company in Dallas

Swimming Pool Contractor feedback from Dallas residents

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  Cheryl Hunnicutt

  10 June 2026
  1

  SUMMERHELL! Luckily, other pool companies were able to fix many of the mistakes (at a high cost), but things like uneven/abnormal height stairs, hidden steps, poor quality work and incorrect grouting for glass tiles will live forever. Terrible experience & refusal to honor warranty. I’m happy to share my notebook full of mistakes, problems & issues during and after the 11-month long process for “completing” my pool and patio. I would have to reach out to Summerhill after weeks of waiting to see when the next step would be done or an issue I’d brought up would be addressed; later when I started asking about fixes more frequently AFTER NO RESPONSE, I was labeled as badgering. Many issues to be fixed never were addressed at all—repositioning a control box off a fence to be torn down, fixing extremely uneven step & bench in spa, painting steps, evening out astroturf, etc. The pool was never marked prior to the dig, so after discovering immediately during digging it was too close to the house, I had to pay many thousands extra for a re-dig. My steps in and around the pool and patio are all noticeably different heights, unlike the blueprints. The original steps from the pool ledge to pool were so steep and shallow, you’d have to turn sideways and step down 14+”. A third step added after the fact to fix that issue is now invisible and the cause of stubbed toes & tripping injuries from every visitor. Because of incorrect grouting used, a pool tile falls out every few weeks and the tile job is extremely messy in several areas. It’s not picky stuff (like Summerhill says), it big stuff that everyone notices. Rest assured, none of my friends, family, or neighbors will ever use this company. I’m also happy to let anyone come see my pool install with missing tiles, cracked sides, large black streaks & many leaves in the concrete. “That’s just how concrete is” per Summerhill. But that’s not how every other patio I’ve ever seen is. Please visit others to help see what they consider acceptable & normal. There is paint on the Astro-turf after painting, there are chips in the surrounding tiles never fixed. My pool equipment would shut down or misread temp for the first 3 months and had to be manually controlled or rebooted constantly during that time. My heater and two lightbulbs had to be replaced two weeks after my pool was completed. On my sixth complaint about the equipment, I dared to call the equipment “second-rate” in an email. The company owner, Mark, was so offended by my “second-rate” terminology & request not to pay the service charge I wasn’t informed of (and likely not wanting to have to fix any more Summerhill mistakes), he said we should part ways and Summerhill would not honor my warranty anymore! So my well over 6-figure investment and 11-month process got me a $0 warranty! Also, many other companies won’t guarantee their work on another company’s install-especially when they see all these mistakes. I have built homes and done major reno projects and never had a bad or worse experience with so little support or understanding from a company. The designer, Bryce, washes his hands of any responsibility early on and is extremely insulted about any problems found with his designs. Jacob (PM) also lied to the owner stating he’d answered questions he had not. I also spoke with a couple other customers while viewing Summerhill pools that had complaints. I think this company has just been lucky that the complaints don’t get shared online like the few positive reviews do. The owner actually asked me to sign something stating I wouldn’t post a negative review. This was my highest of four quotes and the most disappointing experience i could imagine. More expensive definitely does not always mean better.

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  Lindsay Cleland

  10 June 2026
  5

  Bryce with Summerhill Pools helped to design the backyard of our dreams and Jacob made the project come to life! We are outside in the backyard every day enjoying the pool, outdoor kitchen area and outdoor living spaces that Summerhill was able to deliver. We are so happy with our decision to work with Summerhill Pools.

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  Misty Keasler

  10 June 2026
  5

  These guys are the best quality and have the experience and work to back up their solid reputation. Your pool is one of your biggest investments - not something you should be skimping on. We first went with them when we bought our house to resurface the pool. They weren't the cheapest bid we got but it was the one we felt the best about. We had a major problem five years later and Summerhill came through for us in a way that blew our minds. Our pool is absolutely beautiful and I cannot tell you how fateful our decision to go with them was. The do beautiful work. Highly recommend!

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  Rachana Raman

  10 June 2026
  1

  We worked with Summerhill Pools on a pool design for weeks. The final estimate was nearly double of the initial estimate and Summerhill insisted on unnecessary elements to be added such as Piers - when there is no evidence that it is necessary with so many people in my zipcode building pools without piers . When we pushed back and tried to negotiate, we were abruptly ghosted by the project manager - after so many weeks of working together, they deleted our design - the whole thing was absolutely unprofessional and disrespectful. I would be very cautious proceeding with this company for such a major project. Updated final comment - this huge explanation given by Summerhill below should have been given to us directly in response to our last email to them. To ghost us with zero negotiation and explanation is - once again - utterly unprofessional. Please learn how to professionally bring a business conversation to a conclusion before you burn bridges. Our community is tight and I will be sure to share my experience with my neighbors.

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  Jenny Rappaport

  10 June 2026
  5

  It is not often that I leave a review on a company as I really am a very tough customer. However, in the case of Summerhill Pools, I am very pleased to leave this review. If you want a contractor to build you a pool, go with a competitor. If you want someone who cares about the character of your house and the neighborhood you live in, someone who truly wants to understand the lifestyle of you and your family, and someone who is personally available to you for all of the questions you can't possibly anticipate when starting a project like this, then go with Summerhill Pools. We did, and we could not be more pleased with our backyard oasis. It's fantastic quality, it fits exactly what we need it to in terms of ourselves and our children, and it looks like something out of a magazine. The folks at Summerhill were not only responsive during the construction, they have remained accessible and responsive to us for our questions and needs following the project completion. We are not just a "job" to them. They know us and appreciate us. For the amount of money a project like this takes, you better make sure that you trust and like the people whom you select to make it happen. I am so glad that we chose Summerhill!

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  Cheryl Coleman

  10 June 2026
  5

  Summerhill is a full service pool company with best in class people! We used them for pool/spa design and install. They even went above and beyond to help us integrate the look into our front walkway. They were extremely responsive and patient with us. We get so many compliments on our pool!

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