Reviews of local pros in Donna, Texas

I’ve had great customer service when I’ve called, the technicians were always knowledgeable and quick to identify and remedy the problem. Call Border Air the next time your AC is acting up!

Well I called Border Air Conditioning and they went right to work and found the problem and they were professional I recommend them very highly. The parts were expensive but my air conditioning is throwing cold 🥶 air I’m a disabled veteran and I have health problems

Do yourself a favor and AVOID THIS COMPANY AT ALL COSTS!!! What a terrible terrible business and very unprofessional people to deal with. There are lot better AC servicing companies in the valley who are a lot more worthy of having your business versus this sad excuse of a company.

Worst ever !!!! I get charged for 2 lbs of freon @160 a service .... and doenst even work !!!! Then I call owner and all he does is argue with me and tells me he has been doing this for 30 years ...and I'm thinking to myself yeah 30 years of cheating people!!!! ..... then the Owner had the guts to asked me why I had called some other ac service man.. well let me guess maybe if you had fixed it correctly the 1st time I would have trusted your service !!!! My recommendation like the owner said we arnt the 1st nor the last customers well news flash BORDER your not the only ac repair service in the RGV !!!! FYI out of all my reviews I've done this is my only bad review !!!

We have been customers of Border Air Conditioning for many years now and so thankful they're in our lives. Especially today when the heat index was 107 and one of my units decides to give up. 😭. I called them up and came to the rescue and were done within 15 minutes, just in time to get to my sons Tball game. After the game, we came back to a cool house. 🥰 Thank you so much for always being there and keeping us 🆒.

Had a service come out to my business, the technician tried to up charge us at last minute after first stating an original price, and then returned to the original price after being called out on it. Uncalled for

I truly recommend Border Air.
They are very knowledgeable of
all a/c systems.
U don't have to wait weeks for them to come service ur a/c unit.
They come right away.
One thing I really like is that when they finish their work on ur unit,
they clean up even better than what it was before they came...
he he he.
And here's the best thing:
Their Price is Always Right.
I have been a loyal customer of Border Air for 14 yrs.
Eddie, the Owner is an
Awesome And Very Friendly Person.
Sincerely, Esteban Lopez, eldirtydog.

I been dealing with different Ac guys for many yrs. One thing about the Ac industry like alot trade industries they don't have a standard on how much to charge for certain types Ac work. There is alot of guys out there that have outrageous fees for simple jobs. I had one guys charge me 100 dollars in labor just to change an Ac breaker plus service charge. This breaker change was a simply take off and put back on type of job. So, now with my problem. I have a 5 ton package unit that the condenser coils had a leak and lucky me I'm still under warranty. I called Eddie from Border air and told him my problem and then told me to send him my warranty info and within a hr . He told me that he found my part in stock . So, he told to install it and charge up with like 20 lbs of 410a freon . He charged 475 . That's is a great price especially with freon included. Hess aire wanted to charge me just for install was 349 plus 49.99 to diagnose and freon started at 299.99 . I'm pretty sure I would paid something like 750 with hess aire and oh ya they told me my part was on back order to end it. Lucky, I have Eddie as my new Ac tech.. Thank you. Happy Health to all...

Well, they came by yesterday charged me 698 that for 200 more I could have just brought a new unit. That wasn't the problem though. I woke up to a hot house (88F) .... I had the thermostat at 68F, so 698 for what again?
Today I called them back.... I will see that happens and I will post it here so people can read my personal experience. Do I want them back no, but I almost wasted 700 dollars so they need to make it work.
Personally, I am dissatisfied and if I would have known all that money for nothing, I wouldn't have chosen Border Air (11:30AM)
(11:38AM) Well, they showed up really quick, seemed concerned over the issue, moved the breaker a bit and now it seems to be working, still a little warm for my liking but they did mention the will check up within an hour.... I will be ready
(1:46pm The next day) They didn't, show like stated. The house is fresh in some areas and at night in was cold in one room. Am going to cut my 698 loss and not deal with them. Not like they care to check up like they said.
This is my experience with Border AC, I don't recommend them.

Excellent service, on time, professional, quality yes. Pricing was not their problem but Freon & 30 min. of labor was near $400. If I was still working and not retired it might not have been an obstacle. I would use them next time.

Really BAD company. My house it’s a brand new home, and ever since we moved in the A/C vents were leaking water, in the living room, kitchen and my kids room. I would call them to schedule an appointment and they would never show up. I had to be after them everyday for someone to come, and when they finally did, they only cleaned the vents and told me that would fix the problem.. 30 minutes later it would start leaking again. They been at my house more than 10 times and they have never been able to fix the problem. They would even tell me “well don’t use the A/C then”.. last time they came the workers damaged my ceiling from removing the vents and then repainted gray over my WHITE CEILING. I called the owner, EDDIE, and all he told me was “well I didn’t tell them to that so I don’t know”.. I own 7 business and I would never treat any of my customers that way. I’ve had a problem with this company since day 1 and they have never fixed the issue not even for a day!!! WORST AC COMPANY EVER

Very "professional" service technicians. Superb company response time coupled with extreme technical knowledge. Diagnostic took 15 minutes. Replacement of (pricey?) capacitor another 15 minutes. Would "highly recommend" this Donna, Texas business owner. Kudos!

Our AC burned out one evening and we knew it was time to replace our system. I called Border Air Conditioning because I knew they were local and I've heard and seen good things from them.

We called their business number and described our needs and issue with our current system. Eddie came to our house quickly, evaluated our system, quoted us and was able to schedule the complete upgrade for the next morning. They had great options for our needs and were very well priced and offered pretty great warranty. Even though there was a little confusion on the morning of install, the guys showed up and completed the full upgrade in short time.

I'm happy we chose Border Air and would recommend them to others 100%

We have used border air for five houses on our family farm. Every time it has been a complete nightmare. This last time was the final blow. I had two units put in my grandmothers house they installed them in 2 days just the units not the ducting or copper lines. Both units are closet units very easy to install as I did hvac for five year and am truly certified. I am consumed by work is why I chose to hire it out. They installed them and one they installed with no filter tray meaning there is no way to install a filter resulting in major drywall damage and mold. The other unit they installed with a pin hole leak which immediately released the unit. My grandmother being under and only on one side of the house never turned both on but when we did at a year in that unit has zero Freon. I messaged and called and left voicemails and was told four separate times the owner would come out and see my issue. That’s been 4 months and still no show. $4000 later and no show. I have 13 other customers with invoices in hand with the same issue. And this is the 5th time it’s happened to me by this company. I just want my unit replaced and the filter box installed as paid for.

I have been using Border Air for years and bought my central air unit from them 2 yrs ago. I scheduled a maintenance cleaning. Eduardo came out and checked my unit didn't need to clean unit inside he said it was very clean (the coils) only had to clean the outside. He also gave me a couple of tips. I want to thank you Border Air & Eduardo it's hard to find honest people and people that care to help and take the time with the customer to explain want needs to be done. I have always had a good experience with Border Air and very reasonable prices. God bless you Eddie and May God continue to richly bless you Eddie, your business, and staff.

This review is really about the customer service from one of the managers. An employee of theirs did work at my house on July 12. I was under the impression this side work is approved by the company but it turns out it isn’t. The manger was friendly when he explained this to me and let me know that they know it’s being done, but apparently it isn’t approved. Which okay fine I understand, lesson learned. He asked what was left pending & I explained it to him. Once I was done explaining, I feel his tone of voice changed and he said: well good luck getting him to reply because he hasn’t come in for a week. Just keep calling him and good luck because he hasn’t shown up and he’s fired. The way he said it threw me off because before that he seemed friendly & I in no way was blaming them for anything. I just wanted to see what my options were. I was even hoping to get someone from their company to come out and do what was needed and obviously do it the right way but after that I was like nope. Not gonna work with someone who speaks to
me that way.

Eddie Showed up at my place to see what size air conditioning unit I needed and told me he could have it installed the next day and gave me a fair price and they installed it the next day and everything works fine would highly recommend them. They also spotted something else wrong with my electrical panel and said it needed to be replaced and gave me a name of the guy who also done an excellent job.

My AC broke on Sunday and they were here within 30 minutes when they called for there service I got my air condition fixed Monday needed a new compressor and it was done they are very professional and quick about fixing your AC.

Border Air had been my A/C go to for about 20+ years. Know Eddie and he always provided excellent and honest service. I trust his opinion on my a/c and have purchased complete Units when it was time to replace. His A/C crew are always considerate, polite and follow thru with their work. I recommend Border Air everytime and if ever you want an honest evaluation on your cooling and heating needs, give them a call. You'll be glad you did call them

Polite and professional..impressed with how fast they worked on installation of new unit..price was also very reasonable..thank you Eddie!!

As a business owner, keeping the workplace cool and convenient is very important and when our office AC went out, it was hard to find somebody to get it fixed on the spot border air was able to get a technician out in minutes and fix the issue. They are very great and a reliable service. I highly recommend.