Mo Appliance Repairs Services

Abysmal professionalism! I had such high hopes early on... received texts regarding appointments. Two techs came out and "diagnosed" the issue with our washing machine (even though we already knew what the problem was). [Paid the $60 diagnostic fee.] Tech 1 said they could fix the issue but needed the quote from "the boss;" that he would be in touch "in a day or two." Never heard back. I reached out and received no reply! Is this common now, from millennial-run businesses? To ghost customers? 10/10 do not recommend!
Update: "liability" was never explained "upfront"
If the sealant solution was deemed "unreliable," that should have been communicated in a timely manner.

Horrible company! So I needed my washer which is still under warranty checked. I did not choose them personally, Maytag assigned them for my service. I got an appointment and an email confirmation for a specific date (keep in mind they don't give you a specific time or 4 hour block). I literally had to be available from 8am- 4pm. I texted the number is was given for the Technician at 4:30 asking if they were still coming out. An hour later he replied saying simply that my appointment was for the following day. I sent him a screenshot of my email confirmation and pretty much stated "too bad, my system says otherwise" I had taken the day off from work only to sit around unable to go or do anything only to be stood up. What an unprofessional company/Technician/ system. If your time is important to you, do yourself a favor and go elsewhere!!! To reply to your reply. Yes you did notify "24 hours in advance" but I had ask for the day from work last week when I received the email confirmation. So should I ask for the week off to sit around and see when your "system" decides it's a good time for you? It will be swept under the rug as you stated because I'm the one who lost here. No worries not the only company in town. Like they say "things happen for a reason" obviously not a trust worthy company!

As I searched for veteran-owned appliance repair companies, Mo's Appliance Repairs was 1 of 3 companies I received estimates from. Not only was Mo's the best price, the technician arrived promptly and completed the repair quickly. I highly recommend Mo's for your appliance repair needs.