House Cleaning reviews in El Paso, Texas

Like others, wish I could give negative stars.

On Monday, my wife booked a cleaning for Thursday. She called back about 30 min later to cancel. They had already billed credit card for $248. They refused to refund. Management (Pete) stated that they do not provide refunds according to their policy. Didn’t matter that services weren’t completed and were not going to be done. No contract was signed, nor was their “policy” mentioned to my wife.

I called on Tuesday, they took down my information and issue stating they will speak to management and call me back. They never did. I scrubbed through their website and no evidence of their no refund policy. In fact, their website only had glowing statements regarding their professionalism.

I called a different number today (Wednesday). No answer so I left a message requesting a refund or that I’d have to get police involved if it came to that...was called back immediately by someone who said they were a manager but would not give me their name after asking several times. They told me it was already discussed with my wife that they will not give a refund and they were not going to discuss it with me. I confronted them on the lack of policy anywhere (took pictures of their website in case they try to change it later) they kept saying it doesn’t matter. I asked if pursuing a lawsuit was worth it and they said what was done is done and to start a lawsuit if I wanted. I asked them if they didn’t care how bad their google reviews are and that this is obviously not the first time they do something like this and they hung up on me.

My wife called our credit card company once transaction cleared and now they are beginning an investigation.

No professionalism. So shady. No customer service skills. Must be starving for business if refuse to refund...obviously for a reason.

May still file a police report.