West Texas Property Solutions

Want to thank West Property Solutions. I'm very picky on the cleaning needed help and sent a young lady Paloma. Very sweet and respectful and of course best of all the cleaning. Exactly what I expected. 👍

Jennifer did a great job with cleaning our home. She did a move out clean and we couldn't be more appreciative of how thorough she was during the cleaning.

Terrible experience. Workers hit a gas line, smelled gas, kept digging, and refused to take ownership of the mistake. We had 3 plumbing estimates, the city inspector, and the gas company indicate the landscapers were responsible for disturbing the gas line, but they refused to rectify the issue. The owner even convinced me to book an AirBnB to stay in since we had no gas, stating that they would reimburse me for it, but as soon as I booked it they said they were not going to pay for anything. It was an absolute disaster we are looking into filing a civil suit to address.

Regarding the actual work they did: of the pavers they laid, several are wobbly, not level, etc. They got upset with me when I called them out that they did not lay them correctly and had to fix them; however, they never properly addressed the issue. The workers said they were wobbly because the owner chose the wrong materials (screening rather than sand) and because they had to re-lay the tiles due to their own mistake. Furthermore, they did not properly install the grass border or remove all the debris per the contract we signed. The owner was supposed to do a final walk through but never did. After the gas incident above, the owner refused to answer any of my phone calls. In sum, we got ripped off majorly by this company and were left off worse than before we hired them.

I would steer clear of a company who rests its name on "integrity," but refuses to act with any shred of decency. Maybe this company is good at cleaning houses, but I wouldn't trust them with any larger projects.