Gray Heating & Air Conditioning

I am wanting to have two refrigerated air units installed. We all know how much they cost, including installation. I called Gray Refrigeration and spoke to someone who transferred me to Raul (who identified himself as the - Operations Manager and estimator. Appointment was yet for 4pm. I gave up hope at 7:00PM! No courtesy call no call that we’re running late or anything else much less an apology. I decided to call them and I receive the answering services who had no idea of what I was talking about and insisted that I was calling for repair service. I explained to them that I am looking forward to purchasing two units. I do not need a service call ! Then she repeated my address back to me two different times with two wrong phone number that are not mine. How can anybody expect good service on install and repair/warranty or any service. They don’t seem to care even if a large purchase was going to be made.
Buyer beware. Look elsewhere!

Great customer service from the front office staff to the technicians in the field. They are timely and responsive. Compared to other HVAC companies from a well-known competitor to a less well-known competitor, I've waited 8-9 hours over 2 days for the well-known competitor and a few days with the less well-known competitor, but not with Gray Heating & Air. I've never had to wait more than an hour for a technician from Gray Heating & Air, and I appreciate that.

Also efficient and available as needed