Synergy Temperature Control LLC

Synergy Temperature Control installed the HVAC system in my house. At the time of install I was assured by the Project Manager they would service the system whenever needed and they took great pride in their customer service. The first time I needed them to come and repair a unit that was no longer working, I called them three days in a row and left a message with the only person, Michelle, that schedules maintenance. I never received a call back. After my second phone call with no results, on my third phone call I asked if there was someone else that could help me and I was told Michelle was the only person able to provide the assistance I needed. I reminded the receptionist that one of my units was not cooling at all and I needed to get it fixed as soon as possible, she assured me she would make sure Michelle received my message. I still never received a return phone call. The last time I called I asked to speak with a supervisor as I no longer wished to leave a message with Michelle. I then spoke with Alex who informed me they do not do residential service calls anymore. This statement is contrary to the services listed on their website and also the guarantee I received when they quoted and installed the equipment. However, there is no reason why Michelle, or someone else at Synergy, could not have called me to let me know this information prior to my asking for a supervisor. The apologies I received for their extreme lack of customer service, where half-hearted at best, they did not seem to care or understand how much they had failed at their jobs. I will never use or recommend this company to anyone, they absolutely have no concern for their customers.

Exelent service compatible prices ..

Very informative and professional service. Great technical support!