Ferguson Home

Lovely showroom with a very pleasant and helpful staff, which are about the only nice things I can say. Remodeling a bathroom and bought a bathtub. Long wait for delivery, delivered damaged, returned, long wait for redelivery; pretty close to three months in total. Contractor hanging loose the whole time. Their delivery carrier is the absolute worst; incorrect notifications, poor scheduling, poorer rescheduling, difficult to get through to anyone who knows where the shipment really is or when it's really coming. Total wasted time because of that is about six days for the original and replacement combined. Absolutely will not recommend or buy from again!

Store Manager Andy Alvarez from the Sundland Park location in El Paso, Tx needs to improve his customer service etiquette. We asked to exchange a kitchen faucet we had purchased. He stated due to policy and procedures he was not allowed to do an exchange or refund. This was after I mentioned we needed an exchange and were interested in buying a high end dishwasher. I asked him if he was willing to lose a customer and he said that was my choice to go somewhere else but he had to stand by his policy and procedures because those were more important. I asked for his supervisors name and number. He stated this was not information he could share with me. As a retired executive for a large company I know this was not the proper way to handle this situation. I will never recommend this location.

Waiting 31 days for a replacement oven when the oven delivered was inoperable at installation. Ferguson has shifted the responsibility to resolve the situation to the manufacturer but I didn't pay the manufacturer, I paid Ferguson.