All reviews for Patton Brothers Water Heaters

My experience was fantastic right from my first phone call all the way to when the plumber showed up at my house in El Paso. I was dealing with a stubborn mainline blockage, but they responded quickly and came out the very next morning to help. Brett was able to clear out the drain using a plumbing snake with a camera, which helped find tree roots growing inside my pipes. Even though we decided to take care of some of the repairs ourselves, Brett found the exact problem spot, which made things much easier for us. He was very professional and upfront about the costs, and the prices were fair. I highly recommend their plumbing services and will definitely call them again if I need help in the future.

I recently reached out to Patton Brothers Water Heaters because I needed another opinion on a plumbing estimate for some broken pipes that had caused water damage in my home. From the moment I spoke with Ian in the office, everything went smoothly. Brett and Ian came out to my house and were very friendly, professional, and explained everything in simple terms. They took a good look at the problem and gave me a clear estimate with two different options for fixing it. They also left me with a brochure, which Brett kindly went over with me, and gave me a business card for future reference. After this first visit, I decided to hire them for the repair since other plumbers either didn’t show up or wouldn’t even come out to take a look. When Brett and Ian returned to do the job, they were polite, careful, and made sure to do the work right. You could really tell they cared about getting everything fixed properly. The price for the repair was much lower than another quote I got, and they finished the job quickly and without any hassle. It was a pleasure talking with them while they worked, and I appreciated how easy it was to communicate with everyone. I highly recommend this company and will definitely use them again for any plumbing needs in my home.

ian and brett did two plumbing jobs for us in el paso. first, they replaced our bathtub, shower, and shower enclosure. then, they worked on our kitchen, putting in a new sink, faucet, and garbage disposal. we did have a small issue with the shower faucet, but they kept coming back until everything worked perfectly and we were completely happy. the whole time, ian and his crew were professional, friendly, and easy to talk to. when they finished, they cleaned up so well, the place looked even better than before. i definitely recommend them for any plumbing work. we’ll call them again for sure.

i can't say enough good things about ian. he showed up at our home for an emergency plumbing call and did an amazing job finding the leak. not only did he figure out the problem quickly, but he also fixed it right away and stayed super calm even when i was a bit stressed out. this was honestly the best plumbing service i've ever had. plus, the price was way less than i expected, which made it even better. i highly recommend this team for any plumbing work. they also fixed a leaky valve for us before and replaced our sump pump, and both times the cost was very reasonable.

If you ever need a plumber and feel lost about what to do, Brett is the person to call. He picked up the phone right away, listened carefully to my plumbing issues, and showed up at my house in no time. After a quick chat, I could tell Brett was not only skilled and reliable, but also friendly and respectful. He got right to work and cleared up our stubborn clogged drain fast, so everything was running smoothly again. Brett even explained what caused the problem and gave us helpful tips to prevent it from happening again. The cost for his service was surprisingly affordable too! We were so happy with the work that we shared his contact info with friends and neighbors. Highly recommended for anyone needing a trustworthy plumber!

We had a great experience with Patton Brothers Water Heaters. When we had a plumbing emergency on a Saturday afternoon, Brett showed up at our home in about 30 minutes after we called. He quickly figured out the issue—a clogged pipe between our house and the street was making our downstairs toilet overflow—and had it fixed within another half hour. The price for the emergency service was very fair, especially for a weekend call. Brett also took the time to explain some possible future problems we might face with our outdoor pipes, like tree roots and a low spot in the yard, and even gave us tips on how to check on these ourselves before calling for more work. He mentioned that if we ever needed to replace pipes or get permits, we could reach out again for help. We’re really happy with the work and will definitely call again for any plumbing needs. Highly recommend!

We've had our home serviced several times by Patton Brothers Water Heaters, and every visit has been great. The first time, Ian came out to replace the pipes that connect our house to the city water line. Not long after, we found out that tree roots had gotten into the pipes, which caused problems with all our sinks and toilets. Ian handled the repairs quickly and made sure everything was working again. He even took the extra step to plant grass seed where he had to dig up the yard, which was really thoughtful. Since then, we've had him back for a few smaller plumbing fixes, and each time he's been polite, right on time, and got the job done without any hassle. We're really grateful for such reliable plumbing service, especially in the Texas heat when you need water running smoothly!

I recently discovered a puddle on my floor and a water stain on my ceiling, so I realized I needed a plumber right away. Since I hadn't dealt with plumbing issues before, I started searching online for local plumbers. The first good thing I noticed was that when I called, someone actually answered the phone right away, which was a big plus since other places just had me leave a message. They were able to send someone out to my home pretty quickly, which I really appreciated. Brett and Ian arrived, found the source of the leak (which wasn’t easy to spot), and took care of it. Both plumbers were friendly, helpful, and acted very professionally. The whole process was smooth, and I’m happy with the results. I’d definitely recommend this plumbing service to others and would call them again if I need any more work done.

i've called on these plumbers for several years now to pump out my old septic tank, and every time, they were right on schedule and really friendly, even with such a messy job. when it was time to upgrade to a new aerobic treatment system, i trusted them to handle the installation. brett in the office was super helpful, and even though there were a few challenges, they always explained things clearly and kept the project moving. they worked hard and made sure my yard looked even better than before they started digging. if you're thinking about getting a new treatment system or need septic work, i definitely suggest reaching out to these folks. every big plumbing job can have its bumps, but they made the process smooth and stress-free.

I had a clogged shower drain that kept me from using it for a whole week. After calling a local plumber in El Paso for their advertised drain cleaning service, Brett came out and worked hard to find the problem. When things took longer than expected, he brought in Ian, who explained all my options and costs clearly. Both plumbers were friendly, professional, and made sure I understood what was happening every step of the way. In the end, they got my drain flowing smoothly again in no time, and the price was reasonable compared to what I expected. If you need a reliable plumber in El Paso, I definitely recommend them for any plumbing or drain cleaning needs.

When I noticed a small leak in my plumbing at my home in El Paso, I decided to call the same plumbers who had done the work during the previous remodel, even though I was technically outside their usual service area. They still made the trip out, which I really appreciated. Ian came by, checked everything thoroughly, and discovered the leak was coming from a short section of old cast iron pipe left over from the remodel—not from any of their previous work. Instead of suggesting an expensive full replacement, Ian figured out a way to repair just the problem section, saving me both time and money. As soon as the right part arrived, they got the job done quickly. The whole team was friendly, professional, and made sure to clean up everything before leaving. They even tested my water pressure and let me know about another part that might need attention in the future, but there was no pressure to fix it right away. Even though I’m outside their normal area, I’d definitely recommend these plumbers to anyone in El Paso looking for reliable and honest service.

The plumbing team did an outstanding job! I had a water leak in my hallway ceiling in El Paso, so my property manager called out a plumber. The first crew found the leak but couldn’t fix my PEX pipes. A couple of days later, the leak got much worse and soaked a big area of the ceiling. I sent a photo to my property manager, saying it was urgent and needed a plumber who works with PEX. They quickly sent Brett out the same day to check it out! Brett was incredibly hardworking, going back and forth from my hallway attic crawl space to the front porch, turning the water on and off as he worked to fix the pipes. He probably ran a marathon just doing his job that day! Brett said fixing the leak would need a special part, so his boss brought it over right away. While repairing things in the attic, Brett’s flashlight fell through the ceiling because the drywall was so soaked, but he cleaned everything up before leaving. He taped over the hole to keep things safe for me and my family until the ceiling could be repaired. The plumbers were prompt, careful, and cleaned up after themselves. I’m really pleased with their service and highly recommend them to anyone in El Paso needing plumbing repairs!

We recently noticed some odd noises and smells coming from our whirlpool tub, so we decided to call a local plumber to check it out. I was worried it might be a clogged vent, which I thought could end up being expensive to fix. Brett, the plumber who came to help, listened to our concerns and quickly figured out that the tub just hadn’t been used in a while and needed a good flush with water. After running the water for a bit, the problem was completely gone. When we asked Brett how much we owed him, he told us there was no charge since it was a simple fix. We really appreciate the honesty and customer-focused attitude. It’s great to see a plumbing company in Texas that cares more about helping people than making extra money from unnecessary repairs. We’ll definitely call them again for any future plumbing needs. If you’re looking for trustworthy and reliable plumbing service, this is the team to call.

After a sewer inspection at my place in El Paso, we discovered several breaks in the sewer line, buried about 10-15 feet underground, which made repairs seem tricky and potentially costly. After talking with a few plumbing companies, I decided to go with Patton Brothers Water Heaters. Ian came out to inspect the pipes and recommended pipe lining as a solid solution. He took the time to walk me through the process and explained the challenges that came with my particular setup. Brett, who handled the actual pipe lining, did a fantastic job—everything was completed smoothly and professionally. Both Ian and Brett clearly know their stuff and were very respectful throughout the project. I’m really happy with how everything turned out. I definitely recommend them for any sewer or plumbing issues.

after reaching out to the company following my initial experience with one of their plumbers, i’m glad to share that they truly care about customer safety and quality service. i was given clear guidance about what needed to be done to fix our plumbing issue and how to move forward. the plumber who first came out was sent to replace our water heater. there was some confusion about the repairs and what needed to be up to code, and at first i didn’t fully understand what work was required. i also felt the explanation could have been more detailed. however, after speaking with the office and the after-hours team, i was quickly connected with a supervisor who was very helpful and arranged for another plumber, brett, to come out and explain everything in a way that made sense. although the situation was stressful, especially since we needed hot water for our family, i appreciate that the company listened and took quick action to make things right. i’m grateful for the follow-up and the effort to provide better communication and professional service. things turned around for the better, and i would recommend them for anyone needing plumbing help in this hot texas weather.

the company truly lives up to its reputation for excellent service and friendly people. i had a blocked dishwasher drain pipe, and the plumber fixed it fast and did a really neat job. even though i was told the next available appointment was in a few days, i got a call back just an hour later that they could fit me in right away, which was a great surprise. ian in the office was super helpful getting me scheduled so quickly. brett, the plumber who came out, arrived on time, was very professional, and treated my home with care. he even listened patiently while i tried to make him laugh! i've called this team several times for different plumbing issues, and they always do top notch work. i would definitely recommend them to anyone needing a reliable plumber in texas.

I noticed my tankless water heater was leaking, so I called a plumber to check it out. The first plumber told me I needed a whole new unit, and gave me a really high quote. Wanting to be sure, I reached out for a second opinion. Brett from the plumbing team came by, took a close look, and even consulted with the tech service. He figured out it was just a rare situation that shouldn’t happen again. All it took was a regular service call and I saved a lot of money by not replacing the whole water heater. Brett was friendly, professional, and explained everything clearly. If I ever need a plumber again in El Paso, I’ll definitely call them.

Our water heater stopped working and we needed a new one as soon as possible. I found a local plumber through an online search, and Brett said he could install a new water heater the next day. Brett and his team showed up early and got right to work. They made sure everything was running smoothly after the installation, and cleaned up all the mess before leaving. The new water heater is working perfectly. Brett was punctual, helpful, and very professional, making everything easy to understand. I would highly recommend their plumbing services to anyone needing quick and reliable help.

We were recommended this plumbing company by a friend, and our experience in El Paso was fantastic. Brett and his crew handled a sudden plumbing leak under our bathroom toilet, which had led to a lot of moisture, mold, and pipe corrosion. They had to remove the toilet, get rid of the moisture, and replace the damaged pipes. I was especially concerned about mold spreading in our home since we have a young child, but the team took every step to contain the work area safely. They used drop cloths, plastic barriers, and shoe covers, and always made sure to clean up after themselves during and after each visit. The office staff were also very helpful and friendly throughout the process. On top of being skilled plumbers, Brett is also experienced in dealing with rodent problems. After trying several pest control companies, Brett was able to quickly identify and solve our rodent issue in less than an hour. He kept us updated every step of the way and made sure everything was well documented. We felt very confident and at ease with their expertise and professional approach. Highly recommended for anyone needing a reliable plumber in El Paso!

I would give this plumbing team 10 stars if I could. They responded quickly to my call and kept to their original quote, even though the job ended up being a bit more work than expected. They replaced a stretch of old thin wall PVC sewer pipe, and while digging, Ian noticed the nearby water line was also thin wall PVC. He went ahead and replaced that too, without charging me anything extra. I got four different quotes for this plumbing job—these plumbers charged $3,000, while two others wanted $6,000 each, and one company quoted $11,000 for the same work. I’m really grateful I was referred to them, because they did quality work and saved me a lot of money. Highly recommend them for any plumbing needs, especially if you want honest pricing and great service.

i can’t say enough good things about the plumbing service i received! from my first call, brett was very helpful and made sure a plumber would arrive as soon as possible. my sump pump in the downstairs bathroom had stopped working, and water was starting to back up—definitely not a situation anyone wants at home. brett listened patiently over the phone and promised to send a technician within the hour. ian arrived right when he said he would. he could tell i was stressed and immediately made me feel more comfortable. ian answered all my questions, was very friendly, patient, and fixed everything fast with real professionalism. i’m honestly so pleased with how everything turned out! if you need a plumber, i highly recommend ian—he really made a tough situation much easier. this company clearly knows plumbing inside and out and has a great team. i’d definitely call them again for any plumbing needs.