Patton Brothers Water Heaters

My experience was fantastic right from my first phone call all the way to when the plumber showed up at my house in El Paso. I was dealing with a stubborn mainline blockage, but they responded quickly and came out the very next morning to help. Brett was able to clear out the drain using a plumbing snake with a camera, which helped find tree roots growing inside my pipes. Even though we decided to take care of some of the repairs ourselves, Brett found the exact problem spot, which made things much easier for us. He was very professional and upfront about the costs, and the prices were fair. I highly recommend their plumbing services and will definitely call them again if I need help in the future.

I had a really great experience with this plumbing company when my water heater started leaking. After getting quotes from several plumbers, their price was definitely the most affordable. I called and spoke to Brett, who patiently explained every step of the process and answered all my plumbing questions. He even suggested I check if my old water heater was up to code, which it was. Later that same day, Brett followed up to make sure he could schedule the installation at a time that worked best for me. On the day of the installation, the plumbers arrived right on time. Two knowledgeable and friendly guys showed up ready to work. At first, they noticed they brought a tall water heater instead of the shorter one I needed for my home, but one of them stayed to start disconnecting the old unit while the other quickly went to get the correct size. The whole replacement was finished within an hour, and everything went smoothly. I really appreciate their professionalism and prompt service. Highly recommend these plumbers for any water heater or plumbing needs, especially if you want great service at a good price.

I recently reached out to Patton Brothers Water Heaters because I needed another opinion on a plumbing estimate for some broken pipes that had caused water damage in my home. From the moment I spoke with Ian in the office, everything went smoothly. Brett and Ian came out to my house and were very friendly, professional, and explained everything in simple terms. They took a good look at the problem and gave me a clear estimate with two different options for fixing it. They also left me with a brochure, which Brett kindly went over with me, and gave me a business card for future reference. After this first visit, I decided to hire them for the repair since other plumbers either didn’t show up or wouldn’t even come out to take a look. When Brett and Ian returned to do the job, they were polite, careful, and made sure to do the work right. You could really tell they cared about getting everything fixed properly. The price for the repair was much lower than another quote I got, and they finished the job quickly and without any hassle. It was a pleasure talking with them while they worked, and I appreciated how easy it was to communicate with everyone. I highly recommend this company and will definitely use them again for any plumbing needs in my home.